Real-time co-creation and nowness service: lessons from tourism and hospitality

Brands take advantage of technology, social media and constant connectivity to foster organic consumer engagement and interactions towards co-creating personalised customer service. Real-time service offers dynamic engagement with connected consumers. Brands in tourism and hospitality use technology to dynamically enhance consumer experience through co-creation. The integration of real-time consumer intelligence, dynamic big data mining, artificial intelligence, and contextualisation can transform service co-creation by mobilising recourses in the ecosystem. Nowness service emerges by dynamically engaging consumers in experience cocreation in real time. It has five interconnected characteristics that revolutionise the tourism and hospitality, namely: real-time, co-creation, data-driven, consumer-centric and experience co-creation.     

Human capital in the Dubai hotel industry: A study of four- and five-star hotels and the HR challenges they face

Dubai brands itself as an international leisure and business center and home to the luxury hotel market. While hotel growth has been, and continues to be rapid, little is known about hotel employees, their demographics or how they feel about working in this industry. This article reports the findings of what is the first review of Dubai hotel human capital, noting there are significant difference in workforce demographics to other countries, for example, it is male dominated, highly educated, and employees note positive levels of organizational social capital. It also highlights potential challenges going forward.     

Perceived Determinants of Well-Being and Enjoyment Level of Leisure Activities

Two facets of leisure, perceived determinants of well-being and enjoyment of common leisure activities, were investigated in 388 participants. For well-being, a principal components (PCA) analysis yielded five components: competence, relatedness and health, wealth, personal values, and freedom of choice. For the enjoyment of leisure activities, another PCA generated seven components: wellness, sedentary leisure, intellectual leisure, social leisure, routine activities, self-realization, and inner peace. Different leisure enjoyment of young adults (18–30 years old) in contrast to adults and seniors was attributed to social transformations as also predicted by several theories of social change. The relationship between the determinants of well-being and enjoyment of leisure activities was statistically significant but meaningfully debatable.     

Individual and Institutional Concentration of Leisure Research in North America

The purpose of this article is to identify key characteristics of the community of leisure scholars in North America and to use patterns derived from data about publication activity as a platform for discussing the nature and implications of concentration in leisure research at the individual and institutional levels. The study uses cluster analysis to detect patterns of research and publication activity among 1785 people who were associated with leisure research in North America in the 1990s, concentrating on the slightly smaller number of people (1631) whose names were listed as authors on at least one publication in all editions of 6 research journals and 14 conference proceedings from 1990 to 1999 inclusive. The results demonstrate that leisure research in North America is concentrated at both the individual scholar and institutional levels. For example, at the individual level, less than one-fifth of authors accounted for more than two-thirds of journal articles and conference papers. The implications of these findings are discussed with reference to issues such as the critical mass of scholars and problems of disciplinary isolation detected by previous researchers.     

Voluntary association membership of outdoor recreationists: An exploratory study

Abstract

Research on the political activity of outdoor recreationists has focused primarily on their associational affiliations and concern for the environment. This article reviews literature on theories of collective behavior, recreation motivations, and environmental concern. The study considers outdoor recreation as a social movement and investigates relationships between incentives for voluntary membership in environmental and outdoor recreation associations, motivations for participation in outdoor recreation activities, and environmental concern. Members of associations were found to be significantly different than nonmembers on several variables including value for outdoor recreation, incentives for association membership, intellectual motivations for outdoor recreation, environmental concern, education level, and age. Results suggest that association efforts to obtain instrumental benefits, or public goods that accrue to all of society, are a primary incentive for outdoor recreationists to join voluntary associations. A common thread of intellectual pursuit distinguished members from nonmembers, suggesting that intellectual benefits may help define the relationship between outdoor recreation and associational affiliation behaviors.     

The Coastal Community Perception on the Socio-Economic Impacts of Agro-Tourism Activities in Coastal Villages in Malaysia

This paper is concerned with the socio-economic impacts of agro-tourism activities in coastal villages listed as Desa Wawasan Nelayan (DWN) in Malaysia. The paper discussed the impacts of the two major components of socio-economics dynamics, namely social and economic activities. This account highlights a number of discussions with specific reference to DWN in Malaysia. It identifies the similarities and differences with regard to socio-economic impact, and it is expected that these points will be of practical use for other agro-tourism areas around the globe, and help to increase interest in agro-tourism activities.     

中国收入分配结构演变对国内旅游消费的影响

国内旅游是成熟旅游业的主体，其发展与经济水平高度相关。本文从居民收入及其分配结构演变角度，对20年来中国国内旅游消费及其特征进行理论性分析。     

旅游管理专业毕业设计实践探索——以大连民族学院经济管理系为例

21世纪是教育创新的世纪 ,毕业设计是管理学专业的学生为了适应市场发展对人才的需求 ,参照理工科院校的毕业设计思路 ,针对旅游管理专业的特点提出的创新式实践教学活动。本文分析了毕业设计的意义与作用 ,启动毕业设计的动因 ;提出了毕业设计的内涵和思路 ,总结了毕业设计这一模式的实际效果     

How do tourists' attribution of destination social responsibility motives impact trust and intention to visit? The moderating role of destination reputation

Through the lenses of attribution theory, signal theory, and social exchange theory, this study proposed and tested a conceptual model that investigates how tourists' attribution of destination social responsibility (DSR) motives impact destination trust and intention to visit a destination. The moderating effects of destination reputation (good vs. average) were particularly examined in the proposed model. The results of three experimental studies revealed that the impact of DSR motive attributions on destination trust and intention to visit vary under different conditions of destination reputation. In particular, when a destination has a good reputation, the positive impact of intrinsic DSR motive attribution tends to be stronger than that of extrinsic DSR motive attribution. However, when a destination's reputation is average, the impact of the two types of DSR motive attributions become insignificant. The findings of this study provide theoretical and practical implications for destination marketing and DSR campaigns.