The Effects of Participation and Job-Relevant Information on the Relationship Between Evaluative Style and Job Satisfaction

This study investigates the intervening effects of budgetary participation and job-relevant information on the relationship between budget emphasis and job satisfaction. It proposes that budgetary participation and job-relevant information are endogenous to budget emphasis. Using the path analytical technique and based on a sample of 152 senior managers, the study found that budget emphasis has an insignificant direct effect on job satisfaction, but a strong indirect effect through job-relevant information and budgetary participation. The results also indicate that job-relevant information has an intervening effect on the relationship between participation and job satisfaction.     

基于顾客满意的企业社会责任与其绩效关系的实证研究

文章通过运用一个概念模型并提出一些假设：企业社会责任部分地通过顾客满意这个中间变量影响其市场价值；企业社会责任与其市场价值的关系依赖于企业产品质量或创新能力。实证研究表明。顾客满意在企业社会责任和其市场价值之间能够起到中介效应；企业能力在企业社会责任与其市场价值之间能够发挥调节效应。     

森工企业员工工作满意度评价及其改善

应用MSQ的简单形式对森工企业员工工作满意度进行测评 ,总体分值低 ,与员工期望存在很大差异。改善员工满意度应从产业开发 ,发展地方经济、社区共管 ,改善生产、生活设施 ,管理重心下移 ,提高员工收入水平等方面采取措施     

企业处理顾客、供销商、同业者关系的战略观点

为了可持续发展,忠诚的顾客关系建立在企业集中战略资源满足顾客合理需求的基础上,是具有真实性、价值性和持久性的营销。稳定的供销关系,对于企业保证产品和服务质量、降低原材料采购和市场拓展成本、降低市场风险具有重要意义,是互惠互利、休戚与共的关系。而基于公平合作同业者关系,可以使企业与同业者分享技能、信息、技术和市场机会,分担成本。     

新形势下如何加强与改进学生思想政治工作

新形势下,高校学生工作环境发生了巨大的变化,使学生工作面临新的挑战。新时期如何加强与改进高校学生思想政治工作已成为学校工作的当务之急。因此,研究加强与改进高校学生思想政治工作应当从分析学生工作面临的环境变化着手,更新教育观念,确立“以人为本”的思想观念,搞好校园文化建设,坚持与时俱进,开拓创新。     

Planning food services for a campus setting

Providing appropriate food services in a campus setting is increasingly important due to more demanding customers and because clients have less time to go off-campus when they need to eat. Using a university campus as an example, this research looks at customer satisfaction with existing food services and explores various methods for determining where to locate new facilities. This campus currently has great needs for additional food services, and it is shown clearly where additional food services are required. Also, the methods used are compared in terms of their effectiveness in finding the solution.     

Research on Customer Satisfaction Strategy in China＇s Real Estate Industry

This paper analyzes real estate market condition, studies key influencing factors to customer satisfaction, and presents corresponding customer satisfaction model and effective strategy framework, which are of significance to achieve customer loyalty and get competitive edge for real estate enterprises.     

中美酒店管理专业实习生之比较研究

本文从研究中国和美国学生在金陵饭店因所受教育不同造成学生对实习项目的感知存在差距分析入手,比较了中美高校实习制度,通过研究笔者认为,实习项目的重视度和系统性的实习项目计划非常重要。为充分发挥实习生的作用,饭店对实习学生要持肯定和欢迎的态度,为学生开创一个有价值的实习项目计划;学校要帮助学生梳理心理状态,教导他们要努力将自己的期望值与现实的差距平衡。     

顾客满意调查中的几个问题

本文针对顾客满意调查中的几个常见问题,讨论了顾客满意调查的目的、内容、方式、对象、过程及结果。     

培育消费技能:提高消费满足程度的关键

消费技能是消费者和消费资料相结合的技术和能力。这种能力从根本上决定着消费需要的满足程度。本文依据经济学原理论证了培育消费技能的必要性,并在对消费技能进行界定的基础上,提出了企业培育消费技能的对策。