Inter-Satisfaction between Website and Automated Call Distribution (ACD) Systems

Websites and an Automated Call Distribution (ACD) system in a call center are both considered important customer relationship technologies. Integrating concepts from information systems quality and trust transference theory, this paper introduces the concept of inter-satisfaction: the extent to which customer satisfaction with a website leads to satisfaction with an ACD and vice versa. It is hypothesized that dissatisfaction with either the website or the ACD influences potential brand-switching behaviors. A model, largely drawing upon concepts of user satisfaction as developed in information system research, is presented. The model is then tested using data from passengers using Low Cost Carriers (LCCs) in South Korea, specifically 366 passengers at the Jeju International Airport, who experienced both their airlines’ website and call center. A structural equation modeling analysis demonstrates that satisfaction with the website transfers to satisfaction with the ACD system, but not vice versa, and that only dissatisfaction with the website creates a brand-switching intention.     

基于系统理论的水资源统一管理范畴探讨

水资源可持续发展战略已经成为各国社会、经济和环境发展的共同准则。我国也提出新时期治水思路是水资源的可持续利用,而这一目标的实现,在一定程度上取决于水资源的统一管理及其管理体制。文章运用系统理论,从水资源系统的整体性、层次性、目的性、动态性和开放性、自然属性和社会属性等特性出发,分析了水资源统一管理的必要性,提出基于系统理论的水资源统一管理的管理范畴模型,并结合深圳市和重庆市水务一体化改革的经验进行了实践分析。     

我国高等教育公平问题的社会学思考

教育公平问题是我国目前高等教育的突出问题。特别是高校扩招后,有关高等教育公平性问题更是引起人们的关注。探讨制约高等教育公平的因素,有利于我们加深对这一问题的认识并制定切实可行的措施。本文就我国高等教育公平的现状及其原因、对策思路作了简要的分析。     

基于情商教育的创新型财经类大学生人才培养机制分析

通过从情商视角分析我国财经类大学生创新能力培养存在的问题,认为根据财经类大学生情商和创新能力的特点,应当充分考虑情商对创新能力的关联性和推动作用,构建合理的创新型财经类大学生人才培养机制,提高该类大学生内在、自发和有效的创新能力。     

对促进消费增长几个有关问题的思考

在世界金融危机引起世界经济低迷的关键时期，中国政府以高度负责任大国的风范，及时调整经济增长中“三驾马车”的主从关系，作出拉动内需的战略抉择，促进了国内经济发展的持续走好，带动了世界经济的强劲反弹，让国民称道，令世界瞩目。然而，在后金融危机时代靠什么拉动消费、在边际需求递减的规律下提高什么人的收入、建设什么样的长效机制才能让居民敢于消费、持续性消费增长需要怎么样的顶层设计等一系列的问题需要我们去研究探索。     

E-Business Operations Shift: From Supply Chain Management to Sense-and-Response Systems

ABSTRACT

The design of e-business operations is often relegated to the implementation stage of the Internet commerce development process. The objective of this paper is to present a new framework to facilitate continuous electronic communication among trading partners in the supply chain and the seamless integration of electronic operations throughout the e-business development process. As background, the paper reviews e-business design methodology and related supply chain issues. Then, it articulates a demand-driven, sense-and-response system (SRS) framework for guiding e-business operations and monitoring products across value chain networks without hindering human autonomy. The paper presents a model for the SRS integration of business-process enabling strategies, technologies and systems, such as Enterprise Resource Planning, Customer Relationship Management, Supply Chain Management, Collaborative Planning, Forecasting, and Replenishment, Point of Sale, Radio Frequency Identification Tags, and Global Positioning System. These systems can be instrumental in the ultimate SRS framework realization. The paper also examines ways in which SRS framework implementation may prevent the bullwhip effect by quickly anticipating demand and reducing response time.     

工业系统知识体系和耦合特征的研究评述

知识系统及耦合特征是产业技术经济和组织管理领域的学者关注的重要概念,国外相关研究成果十分丰富。有关模块化、系统集成的概念、范围和相互关系,仍然存在很大争议。文章从知识分类的视角出发,评述相关问题的论争,归纳总结已有研究的缺陷和未来的改进方向。     

Agent‐based modeling for ex ante assessment of tree crop innovations: litchis in northern Thailand

This study uses an agent‐based model for ex ante assessment of agricultural innovations. The model builds on whole farm mathematical programming (MP) and extends the methodology with a spatial representation of the system, the heterogeneity of farm households and landscapes, and the interaction between farm households. We apply the model in a northern Thai watershed to study the potential of four innovations to increase the profitability of litchi orchards. Cost‐benefit analysis shows that each innovation would increase the profitability of litchi growing; however, the results of the agent‐based model show that at current price levels these innovations alone would not be enough to stem the decline in the area under litchis. The model was validated and the sensitivity of the results tested for variations in the irrigated water supply and liquidity. We report on how farmers responded to these results and discuss the implications for other areas in northern Thailand.     

Strategic and organisational determinants of sophistication in deployed sales force automation systems within three industry sectors in the UK

Abstract

This paper investigates strategic and organisational context determinants of the sophistication of adopted sales force automation (SFA) systems in three UK industries: financial services, pharmaceuticals, and building/construction. Sophistication of adopted systems is associated with the organisation placing greater emphasis on information orientation, which is itself driven by an increased integration of IT and sales coupled with increased organisational slack. Increased integration of IT and sales is itself driven by increased strategic importance of sales coupled with increased use of internal communication networks. Importantly, a firm's marketing orientation, although also driven by the strategic importance of sales, has no impact on either information orientation or SFA sophistication. We discuss the implications of our findings to aid understanding of SFA implementation failure.     

关于提高党的领导干部能力建设问题几点思考

提高党的执政能力,重点在于加强党的各级领导干部的能力建设,从宏观与微观两个层面认识提高领导紧迫性,处理好干部能力建设中的整体与个体、德与才、内因与外因、书本知识与实践经验,党的建设与经济建设的辩证关系,才能把握方向,突出重点,取得实效。