Customer Participation and Project Performance: The Mediating Role of Knowledge Sharing in the Chinese Telecommunication Service Industry

Purpose: Extant literature has devoted more attention to customer value co-creation and knowledge sharing, not only in business-to-customer (B2C) markets, but also in business-to-business (B2B) markets. This study explores and examines the antecedents and consequences of customer knowledge sharing in the context of B2B markets by applying the motivation-opportunity-ability (MOA) framework.

Methodology/Approach: This empirical study involves two structured surveys of project managers from both suppliers (n = 213) and customers (n = 312), which were conducted in the context of the Chinese telecommunication service industry. The conceptual model of this study was subsequently tested by developing Partial Least Squares (PLS) based structural equation models.

Findings: It was found that customer knowledge sharing is facilitated by four MOA factors: customer orientation, customer perceived benefits, customer socialization, and customer technological capability. It was determined that knowledge sharing has a direct and significant effect on project performance. Furthermore, the study revealed that such relationships vary across suppliers and customers.

Research Implications: This study extends the existing research stream of interfirm knowledge sharing by examining the antecedents and consequences of customer knowledge sharing from dual perspectives of customers and suppliers, and sheds light on the benefits of customer knowledge sharing. The dyadic perspective embodied in this design facilitates our understanding and management of knowledge sharing between organizations.

Originality/Value/Contribution: This article provides an important contribution to the existing literature of customer knowledge sharing by revealing how to effectively facilitate interorganizational knowledge sharing, particularly knowledge from customers to suppliers, and discovers conditions under which customers are more likely to exchange information, and share knowledge with their suppliers from the dyadic perspective.     

移动IP技术应用前景探析

从介绍移动IP技术的概念入手，阐述了移动IP技术发展的客观必然性，讨论了3G时代移动IP技术的发展及其应用情况，并预示未来的4G时代，移动IP技术将成为应用极其普及的主流技术。     

Application of CVAM-based management accounting in mobile telecommunication enterprises

CVAM-based management accounting emphasizes that enterprises should make efforts not only to provide goods or service to customers but also to create value for customers. In practice, customer value should be measured reasonably first. Then according to its condition, enterprise can apply the CVAM-based management accounting method by improving management quality, perfecting costing planning, brand operation and business innovation to create value for customers thus achieving increase of corporate value as well as social value.     

A security evaluation approach for information systems in telecommunication enterprises

In recent years, information systems in telecommunication enterprises have been characterised by boundary expansion and increase of departmental-level applications. These changes increase the complexity of security evaluation and pose new challenges to enterprises' information security. Taking into account the behaviour characters of system users, we put forward a system security evaluation approach based on access paths. This approach can help evaluators and users find out potential security risks without figuring out the boundary of systems explicitly. It has no special requirements for system scale and can be used in the evaluation of enterprise-level and departmental-level systems. This paper also presents the formal definition of access path and related evaluation rules.     

谈电信企业的渠道代理商管理与激励

就电信企业渠道代理商的选择标准、日常管理以及考核与激励的方法。     

网络型基础设施产业的过度竞争问题分析——以我国电信业为例

在网络型基础设施产业中,市场竞争通常很难达到适宜的程度,竞争不足或竞争过度的现象都有可能出现。对过度竞争的顾虑深刻地影响着网络型基础设施产业放松管制改革的方式和时机的选择。本文在学术界已有研究的基础之上,以市场竞争程度较高的电信业为例,系统地分析了我国网络型基础设施产业的过度竞争问题。     

产业组织模块化及其应用

本文概述了模块化的产生及其基本界定,在交易费用框架下对产业组织的模块化机理进行了分析。研究发现信息化改变了产品生产活动的监督与度量成本,从而使得经济组织结构向着节省交易费用的方向变迁,即组织模块化。本文基于模块化在产业组织中的构造规律,通过对我国电信业的实证研究,对产业组织的模块化及其政策制定提出了建议。     

3G背景下电信竞争模型与接入规制政策研究

3G正在重组我国的电信产业组织,同时对电信运营商商业竞争模式的变革提出要求。本文构建3G背景下电信竞争模型,分析垄断运营商的网络规模决策及网络竞争的福利效应,并对电信接入定价决策及接入规制政策进行分析。本文的主要结论是:垄断运营商缺乏提供普遍服务的激励;在网络规模非对等下,引入电信竞争通常是社会低效率的;在位者提供瓶颈资源的接入定价是社会低效率的,可以采用基于机会成本的有效元素定价对接入服务予以规制。     

影响我国电信业发展的经济因素的实证分析

本文利用1991-2002年的时间序列数据,对影响我国电信业发展环境的经济因素———经济发展水平、市场化程度、产业结构变动、储蓄存款增长、城镇化程度、固定资产投资增长额、科技化水平等因素进行实证分析,并提出建议。     

Preventing Customer Churn in the Mobile Telecommunication Industry: Is Mobile Money Usage the Missing Link?

The paper examines the influence of mobile money usage on customer continuance intention (CCI). The study conveniently sampled 507 mobile money users to test the research model using PLS-SEM. Satisfaction, trust and active usage of mobile money were found to influence CCI. Active usage of mobile money was also confirmed as a mediator in the relationship between satisfaction and trust, on customer continuance. The study thus validated a theoretical model of customer continuance intention as it relates to mobile money usage. It has also provided a new perspective on managing customer churn in an emerging market.