技术创新与出口:理论与实证研究的发展

从理论阐释和实证分析两个方面述评技术创新与出口关系的主要观点和相关文献。众多相关文献表明,技术创新活动是一国出口表现的主要驱动力之一,在扩大市场、提升国际竞争力以及增加企业利润方面起着积极的促进作用。     

Auction winning,social dynamics and non-compliance in a payment for ecosystem services scheme in Indonesia

Conservation auctions for payment for ecosystem services (PES) are useful to identify the levels of incentives that will cover the opportunity costs of farmers supplying ecosystem services. Although auctions are increasingly used for allocation in PES schemes, the factors that lead to their successful implementation and eventual environmental outcomes are poorly understood in developing countries. We investigated the socio-economic and institutional contexts that led to smallholders' auction winning and eventual compliance using linear mixed-effects models, and post-auction and post-contract surveys. We employed a case study of a conservation contract preceded by a sealed-bid, multiple round, uniform price auction for watershed services from coffee farmers in Lampung, Indonesia. The auction participants presented low education levels, low asset endowments and small plot sizes. The study obtained evidence that farmers with larger plot areas were more likely to win the contracts, suggesting economies of scale. Most farmers considered the auction a fair self-selection mechanism to allocate contracts where allocation was not influenced by power or social rank. Non-compliance was associated with labor availability constraints, short duration of land ownership and existence of previous conservation applications, suggesting lax of capability to invest in applying conservation agriculture. Final bids were however not good predictors of compliance, among other factors, calling into question the potential of auctions to elicit the actual incentive from the farmers. Ensuring that farmers understand the purposes of auctions for effective contract allocation beyond a mere game and identifying farmers that might encounter difficulties fulfilling the contract could increase the likelihood that such a PES scheme would be successful.     

森林旅游资源经营权市场化问题思考

森林是现今生态旅游的重要方面,我国森林旅游经过10多年的发展,已初具规模,但由于受到经营机制的限制,森林旅游业,尤其是地方性的森林旅游业发展出现了重重阻碍。文章从森林旅游资源经营权市场化,即所有权与经营权分离的可行性和必要性着手,对经营权市场化过程中涉及的双方权利义务、资源定价、价格程序等进行了有益地探讨。     

旅游地电子商务网络系统空间结构演化模式研究

由于旅游地网络市场成熟度不同,旅游电子商务网络系统的各要素在不同时期呈现出不同的空间组合。基于此,可借鉴空间结构理论及区域旅游电子商务网络系统的内部形态结构和不同发展阶段的特征,把旅游地电子商务空间结构演化模式分为空白模式、点状模式、放射模式、凝聚模式、扩散模式五种类型,并分析了各类模式的特征及适用条件。     

试论乡村旅游中的游客体验

我国早期建设的乡村旅游地已显衰败迹象,而对游客体验的忽视是其衰败的根本原因。在这样的背景下试图对乡村旅游中的游客体验作一个初步的探讨,认为乡村旅游的本质就是体验,在借鉴大量国外模型的基础上,探讨对乡村旅游中的游客体验动机、游客体验类型及游客体验管理。     

Individual differences in price responsiveness within and across food brands

Various researchers have reported that in routine grocery shopping the quantity consumers buy varies little across shopping occasions. Even in the presence of promotions, the largest part of promotional sales peaks has been attributed to brand switching. Recent investigations, however, indicated that the quantity consumers buy may include complex intra- and inter-consumer and intra- and inter-brand choice patterns. Using panel data from more than 1500 British consumers purchasing four food products during 52 weeks, the present study examined whether such complex patterns occur and assessed their relative contribution to overall quantity elasticity. Results showed that consumers buy larger quantities when paying lower prices, both within and across brands, and that consumers who buy larger quantities tend to pay lower prices, both within and across brands. The results also indicated that intra-brand price variations, especially those associated with consumers switching across package sizes, account for the largest portion of changes in quantity. Methodological differences might explain discrepancies among previous findings such as the duration of the sample used, the number of brands examined, and the conceptualization of a brand as including or excluding different package sizes.     

“真有之情”与“应有之情”：内部人身份感知对员工创新行为的双重影响机制

“内部人”或“自己人”是本土组织中较为常见的一种非正式身份划定。然而,“内部人”这种特殊身份往往因为其所蕴含的角色期待,而面临如何行使这一角色的尴尬。一方面,“内部人”跟组织和领导有了不同于“外部人”的关系,而对这一身份倍加珍视,并对组织形成了较为强烈的情感依附;另一方面,本土组织对“内部人”的角色要求达成了长久的共识,内部人必须付出更多以维护这一特殊身份,内部人的责任更大。针对上述现象,文章从角色认同和自我归类理论出发分析,内部人所表现出的员工创新行为究竟是“真有之情”还是“应有之情”在驱使,或是二者兼而有之。文章的基本假设是,“内部人”做出创新行为一个可能的选择不是简单地依靠情感,而是同时“无奈地”通过承担义务的方式来进行创新行为,这一组合机制是其面对自身身份以及身份本身蕴含的角色期望而构建的一种行为选择。这一研究从过去主要关注员工创新行为如何激发,转向对员工情感动机和义务动机组合与员工创新行为关系的研究。这一研究模型将内部人身份、情感承诺、感知义务与员工创新行为结合起来,拓展和深化了员工创新行为的研究。     

Cross-channel integration – is it valued by customers?

It has been common for retail companies to use multiple channels simultaneously. However, simultaneous use is only the first step in creating a customer-centric multichannel system that demands channel synergies rather than parallel retail formats. Therefore, the perceived integration of customer-related functions and processes between the channels of multichannel systems is analyzed with respect to its significance for customer loyalty and usage of a multichannel system. Drawing on a sample (n) of 981 customers, the results indicate that linkages between retail channels positively affect customer loyalty and verify the importance of establishing a well-integrated – ‘seamless’ as perceived by the customer – multichannel system.     

Buyer Loyalty in Business Markets: Can the Firm and Salesperson Get What They Truly Desire?

Purpose: Prior literature has acknowledged multi-foci customer loyalties (loyalty to the selling firm and salesperson-owned loyalty) and argued that both entities (selling firms and salespersons) foster customer loyalty through respective loyalty-capturing efforts (relationship investments). However, scholars have not investigated the influences of different types of interfirm relationship-specific investment (RSI) activities and salesperson behaviors (brand-building and guanxi behavior) on customer loyalty to the selling firm and salesperson-owned loyalty, especially their simultaneous (interaction) effects. The current research attempts to address this issue and examines the impacts that RSIs and salesperson behaviors have on customer loyalties.

Methodology/approach: A survey of seller–buyer dyads was conducted to test the proposed theoretical model and hypotheses. Using 192 dyadic data from customers and salespersons in the Chinese business-to-business contexts, this study specifies the direct and interactive effects of sellers’ RSIs and salespersons’ behaviors on customer loyalties.

Findings: Results indicate that selling firms’ loyalty-capturing efforts—property-based and knowledge-based RSIs—have different influences on two types of customer loyalty. Salespersons’ relationship investments—brand-building and guanxi behaviors—also have asymmetric impacts on customer loyalty. Counterintuitively, salespersons’ loyalty-capturing efforts weaken the relationships between firms’ RSIs and customer loyalties.

Originality/value/contribution: This study specifies different types of relationship investments and examines their respective and interactive impacts on two types of customer loyalty—loyalty to the selling firm and salesperson-owned loyalty. The findings indicate that firms’ and salespersons’ efforts may lead to unexpected and unintended effects on multi-foci loyalties. Therefore, the current study enriches our knowledge about multi-foci loyalty management and relationship marketing.

Practical implications: Because firms’ and salespersons’ loyalty-capturing strategies exert positive direct influences on loyalty to the selling firm and salesperson-owned loyalty, both entities may actively leverage relationship investments’ impact on customer loyalty. However, as the interactive effects derived from concurrent loyalty-enhancing activities are negative, firms need to clearly assess the nature and

characteristics of their relationship with buyers and properly design relationship investments and guide salesperson behaviors. Managers should use property-based RSIs as a primary safeguard of customer loyalty to the selling firm. Meanwhile, internal branding and training programs can help salespersons develop brand building behaviors and better understand the potential unintended outcomes that different behaviors may induce. Aligning a branding goal between the firm and salespersons can benefit both parties while avoiding counter-productive outcomes.