Does delaying service-failure resolution ever make sense?

Conventional wisdom suggests that service providers should respond to their failures as quickly as possible. Some research, however, points out that delaying resolutions may produce highly desirable results. The study here investigates these competing views by examining under which conditions an immediate or a delaying resolution produces more positive consumer responses in term of re-patronage and negative word-of-mouth intentions. Based on the concept of service separation, this research identifies an interaction effect between service separation (separated service, non-separated service) and response timing (immediate response, delaying response) on consumers' post-consumption intention. This research also finds that the relationship between service separation-response timing interaction and consumer response is mediated by consumers' negative emotions. This study contributes to refining our understanding of consumer psychology in service recovery. Practically, the studies also enable service providers to better allocate their resources to recover different types of services' failure.     

浅议高校公共基础课程考试制度

近年来,教考分离制度作为高校考试工作改革,得到广泛实施。本文分析卷面考试两种制度的优势,阐述了教考分离制度更有利于实现高校考试功能,也指出弊端和实施注意点,对当前教考分离工作的实施具有一定的借鉴作用。     

立式金属罐内油品质量的正确计算

针对油品静态计量中经常产生误差的问题，详细阐述了如何正确计算立式金属罐内油品的质量．并指出了在油品交接计量中应避免的几种典型错误。     

The Adjustment Property

An input–output (IO) system which is capable of producing any semi-positive net product by an adequate choice of the activity levels of its processes satisfies the ‘adjustment’ property. We analyze under which conditions the adjustment property holds for IO systems in which some produced goods have a purely intermediate character. The peculiarity of these pure capital goods is that final demand for them is identically zero. One of the ways to deal with this type of system is to eliminate the pure capital goods, by means of vertical integration.     

New technology and the urban environment

Technology has always had an influence on the form of settlements, but only since the coming of Information Technology has it aroused much interest from academics and planners. The impact that IT is likely to have on urban areas is debated, some foreseeing decentralisation and the end of place, while others see evidence of the centralisation of control in a global economy. Other new technologies may also affect cities as new materials provide the opportunity for different styles of building. As we enter the 21st century, however, we do so with the largest stock of urban capital ever, much of which is ageing and in need of maintenance. Technology is part of a complex interrelationship of influences on urban areas and much of it will have to be retrofitted on to the pre-existing environment.     

巧用竖式学习被动语态

被动语态是英语中一个重要的语法项目,而各个时态的被动语态却是学生学习中的一个难点。笔者利用了知识的正迁移,将数学中的竖式巧妙地应用于各个时态被动语态的学习之中,使学生能够轻松牢固地学习并掌握各个时态的被动语态。     

IT属性对企业信息化运作模式的动态影响

新世纪以来,随着IT业的快速发展以及高科技的进步,IT投资的专用性系数在不断降低,同时,IT/ASP的购买力系数却在不断提高,这对企业选择IT运作方式产生一定的影响。本文阐释了IT属性及其与交易费用之间的关系,构建了基于总成本的企业信息化运作模式,分析了IT属性对企业信息化运作模式的动态影响,以期为企业的IT运作决策提供借鉴。     

Life cycle assessment in the food supply chain: a case study

This research aims at assessing the environmental impact of the poultry supply chain from cradle to grave using case study research and also life cycle assessment (LCA). While a limited number of generic poultry production LCA studies have been published, fewer yet assess the whole process of a specific organisation, none comparing the increased impact of further processing. Our results show that irrespectively of the impact assessment method utilised, the process of producing portions is considerably higher in total environmental impact due to the extra raw material required to produce the same mass into retail. Our research contributes to the growing number of LCA studies and could be used by practitioners for comparison against national and international averages. From a theoretical point of view, this research provides new insights into the relationship between vertically integrated supply chains and environmental performance which has not been examined in the past.     

液液萃取新技术在贵金属分离中的应用

从萃取体系的新方法方面阐述了近年液液萃取研究中值得注意的一些新进展,及其在贵金属分离中的应用和进展。     

论我国工程造价管理的改革

本文通过对建筑市场工程造价管理制度的分析，试图找出我国工程造价管理制度改革的方向。