Measuring quality performance of cadastral survey and deeds registration work processes

When land parcel boundaries are surveyed for purposes of registration in most southern African countries, the cadastral survey records and diagrams prepared have to be examined and approved by the Surveyor General first before they can be registered in the Deeds Registries. For such records to be approved, their quality must conform to requirements stipulated in relevant acts and regulations. Where regulatory requirements are not met, the records are rejected and returned for corrections and resubmission. From a cross-organizational context, poor quality documents lodged upstream have the effect of congesting examination processes downstream as records are rejected and returned backwards due to quality failure. The paper proposes a quality performance measurement model to analyze quality performance in land administration work processes. The developed model is tested on 2 survey examination and approval sites and 3 deeds registration sites in Namibia, Zimbabwe and South Africa. Based on below expected quality results obtained at one of the sites, a root cause analysis was conducted to establish recurring and underlying causal factors upon which quality improvement strategies can be built on.     

商业银行CRM的中国本土化业务流程重组研究

市场竞争日益激烈,我国商业银行越来越深刻地认识到客户是最有价值的资源.如何留住老客户和吸引新客户,充分挖掘和利用客户资源,成为国内各商业银行首要关注的问题.入世后外资银行的进入更加深了我国商业银行对客户关系管理(CRM)的研究和应用,借助CRM实现从"以产品为中心"到"以客户为中心"的经营理念的演变,实现对银行组织体系和业务流程的重组.本文在展开对商业银行CRM的应用和研究的时候,将CRM放在企业信息化和管理改造的整体框架中进行分析、论证和实施.将信息技术和企业管理结合起来,更深刻地体会"信息化带动工业化"的内涵,是本文的指导思想.     

Global Value Chains in the Era of 4IR: New Paradigm of Business Models for SMEs

This paper presents a brief literature review of previous studies methodologies,models,and contexts in studying firms’upgrading in Global Value Chains(GVCs).The...     

企业伦理文化与人力资源管理研究

随着市场经济的深入发展,企业伦理文化在人力资源管理中越来越显示出重要的作用。本文深入研究了企业伦理文化对于人力资源管理实践的影响,提出了利用企业伦理文化积极作用创新人力资源管理的建设性意见。     

Earnings quality and corporate payout policy linkages: An Indian context

We investigate the role of accounting quality as an antecedent of dividend payout decision of firms, for both dividend levels and dividend event, in an emerging market context. Using the data for Indian firms through the years 2006–2016, we evaluate the impact of discretionary accruals on payout decision employing Tobit and Logit regression models amid set of idiosyncratic controls. We report that better earnings quality, on average, is associated with large dividend payments for Indian firms. Moreover, the likelihood of dividend payment reduces with poor earnings quality and more so when earnings manipulation is done to increase earnings. Nonetheless, we show that higher earnings quality reduces dividends during the crisis period and also for group-affiliated firms. However, the same doesn’t hold true for dividend likelihood. The relationship is robust to the idiosyncratic controls and the causality test confirms that results are not susceptible to endogeneity issue. Overall, we conclude that better earnings quality takes care of free cash flow problems and alleviates the agency and information asymmetry related costs, thereby stimulating payout policy.     

不完全合同理论视角下渐进性创新的逆向研发外包组织模式、技术溢出与创新能力研究

既有研发外包组织理论主要基于技术优势企业视角,关注如何治理技术溢出等交易成本,忽视了缺少专利和隐性知识的企业进行渐进性创新时最优研发外包组织选择。基于不完全合同视角,从企业对研发中激励代理方努力与降低渐进性创新的不完全替代性成本之间的权衡出发,分析委托方如何合作、并购、委托以及新建研发等组织最优选择。结果表明,当委托方技术水平较低时,最优组织将需要给代理方更多控制权以激励其努力,相反,委托方则保留更多控制权以降低不完全替代性成本。委托方市场规模通过影响代理方的私人收益降低不完全替代性成本,使得委托方愿意放弃控制权以激励代理方努力。新建研发可以看作是委托方通过承担更多时间和风险成本,从而降低不完全替代性成本。在不同组织形式中,委托方对研发投入的积极性是不同的,这决定了委托方通过研发外包获得的技术溢出效应和企业创新能力。     

基于过程管理视角的开放式创新关系治理研究

开放式创新集价值创造与价值获取于一体,对于促进合作研发与创新成果转化具有积极作用。但是,创新主体间目标分歧、利益冲突等关系治理问题影响创新绩效与商业化成败,已成为制约开放式创新实践的主要障碍。基于“知识搜索→知识整合→商业化”的过程管理视角,考察了开放式创新关系治理问题的表现与产生机理,发现解决关系治理问题的关键是维护价值创造与价值获取间动态均衡,提出了以信任及关系规范为主体的关系治理机制理论框架,并从合作关系的内在规则与外在行为两个方面论证了关系治理机制的作用效果。     

家族企业代际传递促进了企业创新吗？ ——来自创业板市场的经验证据

摘要：家族企业代际传承究竟会给企业创新带来什么样影响是一个重要且仍具争议的话题。本文试图从人力资本视角,发掘家族企业二代接班者对企业创新行为的重要影响。结果显示：家族企业二代接班者更倾向于激励企业创新行为,这一激励不仅有利于促进企业加大内部研发投入而且还会通过资本运作来实现企业外延式创新,上述研究结论在削弱内生性问题又依旧保持稳健。本文的研究发现为家族企业代际传递与创新问题提供理论验证,对家族企业创新实践和人力资本管理具有一定的启示意义。     

高速铁路站台雨棚运维管理系统可视化监测E-BIM应用研究

高速铁路站台雨棚结构监测是保证列车行车与旅客候车安全的重要环节。为提高站台雨棚的运维管理与监测效率,针对高速铁路站台雨棚运维管理系统可视化监测进行设计,建立高速铁路站台雨棚运维管理系统可视化监测实施流程。以广州局集团公司海南环岛高速铁路海口东站站台钢结构雨棚为依托,引入基于BIM技术的E-BIM结构进行可视化监测,开发适用于大跨度空站台雨棚运维管理系统的可视化监测模块,实现高速铁路站台雨棚的结构风险管控,确保高速铁路列车与旅客的安全。     

A review of the business case for CSR in the hospitality industry

Despite prolific research on corporate social responsibility (CSR) in its various forms in the hospitality industry, there is no consensus regarding the business case for CSR initiatives. Using a stakeholder lens, we review the research on CSR and its rationale by analyzing its impact on the environment, employees, customers, community, and investors in the hospitality industry. Our review analyzes 170 articles published between 1990 and 2017 covering different conceptual frameworks, measures, and samples to evaluate the current state of the field, integrate findings, identify gaps, and suggest avenues for future research. Our review calls for a) more studies that examine hospitality-specific CSR initiatives to examine impact on firm performance, b) greater theory-driven research, and c) expansion of contexts both in terms of different sectors of the industry and geographical locations, than is covered by existing studies. Future research directions are provided.