浅谈提高人才的培养质量与竞争力

社会对毕业生质量的整体评价,主要是评价毕业生群体能否很好地适应国家、社会、市场的需求。高校提高人才培养质量,就是提高人才培养对社会的适应程度,提高人才培养与培养目标的符合程度。近年来,笔者对本院毕业生的质量进行了跟踪调查,在此基础上提出了提高人才培养质量与人才竞争力的措施与对策。     

Equal access to hospitality services for guests with mobility impairments under the Americans with Disabilities Act: Implications for the hospitality industry

The hospitality operator's obligation to comply with the ADA has provided the necessary impetus to ensure that hospitality services are provided in a non-discriminatory manner. The ADA requires modification of hospitality policies and procedures to ensure that guests with disabilities are provided services in a manner equivalent to those provided to able-bodied guests. This article provides the hospitality operator with a framework for training front-line employees and offers recommendations for analyzing how current policies and procedures could be modified in a way that limits potential liability as well as more effectively meets the needs of guests with mobility impairments.     

Creating a model of customer equity for chain restaurant brand formation

The purpose of this research was to create and test a model of customer equity for chain restaurant brand formation. It has long been acknowledged that managing and enhancing customer equity influences a company's shareholder value, which is a reflection of long-term financial performance. A review of the current literature revealed three key determinants of customer equity: (1) value equity, (2) brand equity, and (3) relationship equity. Six hypotheses were derived and, based on data analysis, all six were supported. Value, brand, and relationship management were all confirmed to be important factors in enhancing customer equity in the chain restaurant industry. Further, brand equity has the strongest impact on the development of customer equity in this particular industry. Relationships among value equity, brand equity, and relationship equity were also identified. Managerial implications are discussed.     

复方坦索罗辛非那雄胺胶囊的含量测定方法研究

目的探讨复方坦索罗辛非那雄胺胶囊的制备和质量控制。方法将非那雄胺和微晶纤维素混合后与溶解有坦索罗辛的乙醇溶液混合制粒装入胶囊中。盐酸坦索罗辛的含量测定采用高效液相色谱法,色谱柱为KromasilC18柱(250mm×4.6mm,5μm),流动相为乙腈-0.2mol.L-1磷酸二氢钾-0.2mol.L-1磷酸盐溶液=5:7:7(v/v),流速为1mL.min-1,柱温为30℃,检测波长225nm。非那雄胺的含量测定也采用高效液相色谱法,色谱柱为WatersC18柱(250mm×4.6mm,5.0μm),流动相为甲醇-水(75:25),流速为1mL.min-1,检测波长220nm。结果结论所用方法简单,易于操作,含量测定方法简便、准确、回收率高,可用于复方坦索罗辛非那雄胺胶囊的质量控制。     

会计稳健性缓解了盈余惯性吗

以2005~2018年我国A股上市公司为样本,研究会计稳健性对盈余惯性的影响。实证结果表明,会计稳健性可以显著降低盈余惯性。作为资本市场的重要中介,机构投资者和分析师在会计稳健性影响盈余惯性中发挥了积极作用,表现有机构投资者持股比例高的公司和有分析师关注的公司,会计稳健性对盈余惯性的缓解作用更加明显。进一步研究考察会计稳健性缓解盈余惯性的作用机制,结果表明,会计稳健性通过提高会计信息质量和增强投资者关注度两条路径缓解了盈余惯性。     

美国生态修复政策及其对我国林业重点工程的借鉴

美国自20世纪30年代以来,为遏制由于大规模土地开发导致的土壤表层侵蚀等生态退化,实施了一系列政策保护生态,防止水土流失,其中影响较大的包括土地休耕保护计划(CRP)、环境质量激励计划(EQIP)和保护支持计划(CSP)。通过分析三个计划的具体运作和实施成效,并结合我国林业重点工程的实施现状,提出一些政策建议。     

论新形势下图书馆科技信息人才的素质要求及培育

信息社会的发展对高校图书馆科技信息管理工作创造了新的发展机遇与挑战。如何提高图书馆科技信息管理工作质量 ,提高图书馆专业人员素质 ,培育图书馆科技信息人才成为构建现代化、信息化、智能化图书馆关键所在     

The influence of satisfaction on customer retention in mobile phone market

This study examines the determinants of customer satisfaction and customer loyalty in the Peruvian mobile phone market. Based in a survey to 1259 customers, Multinomial Logit and GSEM estimations show how determinants of customer satisfaction can be assessed when satisfaction is measured through ordered categorical data. The results confirm that in mobile phone market Customer Satisfaction influences strongly on Customer Loyalty, and in turn Loyalty is an important determinant of Customer Retention. In contrast with previous literature, this study identified the differentiated influence of diverse factors on positive and negative customer satisfaction categories. Indeed while results show that quality of service assessments made by customers had a significant impact on both negative and positive customer satisfaction categories; assessments of other service attributes like customer care, information on tariffs and plans and billing clarity, only showed a significant statistical influence on positive categories of customer satisfaction. Similar asymmetrical results were found with regard to other economic, socioeconomic and geographical determinants of customer decisions. As well, an analog effect is also observed in the relationship between customer satisfaction and loyalty, where only positive satisfaction assessments helps to explain the loyalty of users. Finally, results show that while satisfaction can be identified as a powerful cause of CR, switching barriers did not deter more demanding customers to switch to alternative carriers, suggesting that recent pro-competition regulatory reforms implemented in Peru contributed to reduce these barriers to competition in mobile markets.     

E-loyalty driven by website quality: The case of destination marketing organization websites

The capability of website quality management to drive tourism customer e-loyalty is the key factor to achieve superior performance of destination marketing organization (DMO) website operations. The quality management approaches that revolve around website design quality and online relationship quality have drawn intensive attention from e-loyalty researchers in recent years. Thorough empirical investigation, however, still lacks in incorporating the integrative impact generated by the two approaches into DMO website quality management. The current study introduces and validates a theoretical framework based on such impact. As the research result reveals, six facets predict tourism customer e-loyalty directly: informational usefulness, navigational effectiveness, aesthetic appeal, entertainment, social presence, and self-concept congruity embedded in the functional, emotional, and symbolic dimensions of website design quality. Online relationship quality, comprised of relationship satisfaction and relationship trust, plays a partial mediator role in amplifying the e-loyalty driving effect of website design quality in the DMO website context.     

The Effect of Cross‐Border Mergers and Acquisitions on Earnings Quality: Evidence from China

Despite the fruitful research on the motives and outcomes of cross‐border mergers and acquisitions (M&As) of Chinese multinational corporations (MNCs), there has been scant research on the impact of cross‐border M&As on corporate governance. In this article, we fill the research gap by exploring whether cross‐border M&As may lead to an improvement in corporate governance of Chinese acquirers. In particular, we examine the impact of cross‐border M&As on earnings quality of Chinese MNCs. We find that the acquisition of a target firm from a developed country leads to a significant improvement on the acquirer's earnings quality. In comparison, the acquisition of a target from an emerging market does not have such an impact. Our results are robust to various corporate governance measures, alternative econometric methods, and controls of relevant firm characteristics and macroeconomic variables. Finally, we show that the effect of cross‐border M&As on earnings quality is more pronounced in non‐state‐owned enterprises (non‐SOEs) that have conducted large M&A deals. Our article offers new insight to the international business literature on latecomer perspective and liability of foreignness. © 2016 Wiley Periodicals, Inc.