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《Critical Perspectives On Accounting》2014,25(4-5):339-367
Evidence points out that the outcome of accounting change in local governments is not simply a matter of ‘corporate’ resource investments and change management activities to accounting system replacement. This paper examines the link between such corporate-level interventions and the patterns of value creation at street-level. It emphasizes a resource- and capability-driven approach to explore processes and consequences of an ‘embedded agency’-effect assigned to the street-level rationale of public service improvement. Considering a logic chain of cause-and-effect sequences, the data analysis provides evidence that corporate and street-level interventions are unique dimensions to signify the multiple patterns of accounting change in local governments. The supplementary effect of cross-functional relationships is also distinguished, considering the relational archetype as a mechanism to explain the emerging outcome state. Recognizing the distinction and the sequential effects of relational archetypes induces a refined typology of accounting change according to its processes and outcomes in local governments. The analysis is based on a comparative case study design to explore accrual accounting introduction in six German municipalities. 相似文献
13.
The growing importance of logistics activities that span the boundaries of supply chain firms has put an emphasis on supply chain relationship management. Based on the existing marketing concept on relational benefits and the supply chain management literature on consumer satisfaction, this research evaluates logistics service performance from the eyes of manufacturers. Using data collected from US manufacturing firms, the study has identified the factors that influence manufacturer's satisfaction, as well as the key to understanding the benefits-satisfaction-loyalty triads in supply chain relationships. The contribution of the paper includes developing a conceptual model, adding new theoretical insights into benefits-satisfaction-loyalty triad that has been applied by manufacturers and LSPs, and providing some meaningful perspective on how to strategically assess the use of logistics providers so as to transform a logistics firm from a tactical service provider to a hand-in-glove strategic partner. 相似文献
14.
Paolo Guenzi Author Vitae Catherine Pardo Author Vitae Laurent Georges Author Vitae 《Industrial Marketing Management》2007,36(1):121-133
Many companies see key account management as a potentially successful way to implement a relational strategy. Nevertheless, the literature suggests that strategy implementation at the sales force level is difficult to achieve, mainly because salespeople may not understand - nor accept - what they are requested to do. Despite their relevance, behaviors of key account managers have poorly been investigated. This article defines and tests a model of relational selling behaviors from the part of key account managers. Results show that the perception of the adoption of a relational selling strategy is associated with some specific key account managers' behaviors (customer-oriented selling, adaptive selling and team selling), but not with others (organizational citizenship behaviors). These findings suggest that potential discrepancies can exist between a relational selling strategy and its implementation at the key account manager level. Based on these results, theoretical and managerial implications are discussed. 相似文献
15.
Venkatesan Baskaran 《International Journal of Production Economics》2012,135(2):647-658
Textile supply chains consist of multinational garment retailers (customers), garment manufacturers (suppliers), and ancillary suppliers (suppliers to manufacturers). This paper evaluates suppliers' within the Indian textile and clothing industry (both garment manufacturers and ancillary suppliers) using sustainability criteria. Examining a sample of sixty-three suppliers and six sustainability criteria (i.e. discrimination, abuse of human right, child labor, long working hours, unfair competition, and pollution), we categorize suppliers into the three categories of ‘good performer’, moderate performer’, and ‘performance not up to expectation’. Since all the criteria are potentially subjective, we have employed the grey approach for analysis. The results indicate that the criterion of long working hours is a critical one for both categories of suppliers; in the case of garment manufacturers, we found that pollution and unfair competition were the most important criteria. In addition, employing child labor was found to be a critical criterion in the case of ancillary suppliers. 相似文献
16.
《Scandinavian Journal of Management》2022,38(3):101218
Borrowing lessons from Tai Chi Chuan philosophy, principles and practice, this discussion paper examines how management responses to the tumult of daily relational practice can become more balanced. Viewing both management practice and Tai Chi Chuan as embodied and relational processes, Tai Chi concepts of grounding, stillness within movement, and the application of the ‘right’ amount of give and take are explained and illustrated. Moreover, Tai Chi Chuan as an element of management education can help cultivate an equilibrium as part of a preconscious, habituated state of being and to remain tranquil in the face of stressful events such as an aggressive customer, colleague, employee or manager. We argue that learning how to remain physically and mentally balanced in the face of adversity or emergent situations and to aptly leverage these situations in an embodied way will lead to appropriate, intelligent, creative, and measured responses. 相似文献
17.
矿井素质是一个表现煤矿企业发展现状及潜力的综合指标,矿井素质评价对企业的健康持续发展有重要意义。本文对影响矿井素质的因素进行了灰色关联分析,从灰色系统理论的角度对矿井素质进行评价,得出符合实际的评价结果,并通过对结果的分析,对煤矿企业管理提出改进意见。 相似文献
18.
PurposeThe COVID-19 pandemic has suddenly brought about a number of disruptions to when and where work is undertaken for hospitality employees. The rapid spread of COVID-19 forced many hospitality managers to use digital technologies to perform work from home, termed digital work connectivity. Yet little is known about how hospitality employees cope with it. The purpose of this study is to investigate an important yet underspecified issue as to how digital work connectivity can be detrimental for employees’ work behavior.Design/methodology/approachWe test our hypotheses using multi-wave and multi-source data collected from 467 middle managerial-level hospitality employees in China.FindingsThe findings show that digital work connectivity can lead to self-control depletion, which in turn is associated with disengagement from work. Further, the findings show that relational energy is an important resource that can buffer the detrimental effects of digital work connectivity on hospitality employees.Practical implicationsThe association of digital work connectivity with employee withdrawal behavior highlights the urgent need for hospitality enterprises to have clear guidelines that regulate technology use at home for work purposes.Social implicationsOur research shows that the absence of clear guidelines in relation to the use of digital technology for work at home risks producing unintended consequences for both hospitality employees and their enterprises.Originality/valueOur research draws from recent advances in resource allocation theories of self-control and adopts a more nuanced approach to uncover a counterintuitive reality that while people use digital technology to remain connected with work, doing so can actually contribute to their withdrawal behavior. 相似文献
19.
Efficiency estimation of interdependent divisions within a company or assessing the interrelated processes in a production system provides insights for improving the operational performance. Recent developments in network data envelopment analysis (NDEA) models enable decision making units (DMUs) to be informed of inefficient processes within the system. The NDEA model assesses the processes of the system in a specific moment and ignores the dynamic effects within the production processes. Thus, without considering the temporal dimension of production processes, biased efficiency measurement will be obtained that provides misleading information to DMUs. For evaluating the performance of a DMU with interrelated processes during specified multiple periods, this paper proposes a relational dynamic NDEA (DNDEA) model which measures the efficiencies of the system and its internal processes over the time, simultaneously. To illustrate the capability of the proposed model, this study for the first time measures the efficiency of eight Iranian airlines in several periods connected to each other by carry over flows. The actual data is gathered in three periods from 2010 to 2012 and the results are compared with the dynamic DEA and network DEA models in the same time span. 相似文献
20.
基于灰色预测模型的铁路客运量预测研究 总被引:4,自引:0,他引:4
在介绍灰色预测基本原理和算法的基础上,应用灰色预测理论开发了基于MATLAB的铁路客运量预测程序,主要功能是以交互的方式输入数据,动态输出显示模型曲线图形和方程。通过建立株洲站旅客发送量的灰色预测模型,说明利用灰色模型预测铁路客运量具有良好的精度,可以为客流组织提供依据。 相似文献