The impact of Air Service Agreement liberalisation: The case of Nigeria

The positive impact of air transport liberalisation as suggested by economic theories and empirical studies has inspired many developing countries like Nigeria to liberalise some of its Air Service Agreements (ASAs). This paper seeks to examine the extent to which international air service liberalisation has impacted upon Nigeria ten years after it was introduced. The research developed a cross-sectional model with passenger traffic as the dependent variable, while macroeconomic factors (trade and GDP), historical links, distance and ASAs (a proxy for liberalisation) served as independent or predictor variables. The analysis revealed a set of ASA stages in the country's policy-making process (restricted Bilateral Air Service Agreement, Open Skies Agreement and Yamoussoukro Declaration). Further analysis showed that the predictor variables were all significant in explaining passenger demand. The model demonstrated that the liberalisation of market access to the Open Skies Agreement level could stimulate traffic growth by at least 65 percent. The findings can assist in guiding policy and industry stakeholders in future decisions relating to liberalisation and ASAs.     

基于web的基因检测服务现状分析

芯片技术把数以万计的寡核苷酸以点阵的方式排列在固体介质表面， 实现了基因（组）的快速、高能量、敏 感和高效率检测。基因检测在一定程 度上可以预测疾病风险及个 体特性， 而将基因检测服务和无处不在的网络 平台相结合，则真正实现了个人遗传 信息（personal genetic information, PGI）快捷可读，实现了预防医学、IT 科技和商业的完美结合。通过互联网 进行基因检测服务销售与广告，将加 快实现基因检测服务商业化进程和推 动其快速发展。从而将基因革命和基 因检测服务推到一个全新的平台，即 基因检测服务电子商务化。这将在临 床疾病检测和健康监测等领域掀起一 股高科技消费热潮。     

Passengers’ perceptions of airline lounges: Importance of attributes that determine usage and service quality measurement

The current exploratory study investigates passengers’ perceptions of airline lounges by measuring the importance of attributes that determine usage and service quality in those facilities. Data collection was the result of a survey of airline lounge users at the Incheon International Airport, South Korea. The attributes that determine airline lounge usage categorize as: image and accessibility, atmosphere, food and beverage (F&B) service, and facility’s dimensions. Atmosphere and F&B service prove to be the most important dimensions affecting passengers’ use of the airline lounge. Service quality variables determining passengers’ perceptions of the airline lounge categorize as: atmosphere, F&B service, employee service, and facility’s dimensions. Among the service quality dimensions, F&B service was the strongest predictor of overall satisfaction and lounge revisit intention. Furthermore, the study considers the relationship of overall satisfaction and lounge revisit intention according to airline selection.     

The influence of self-construal and co-consumption others on consumer complaining behavior

Consumers show great individual variability in complaining behavior even after experiencing similar service failures. The present study examined the effect of self-construal and co-consumption others on consumer complaining behavior following a service failure. Based on an experimental study with a sample of 202 in a restaurant context, MANCOVA results revealed significant effects of self-construal on voice response and switching behavior. The results also showed a significant interaction effect of self-construal and the presence of co-consumption others on switching behavior. The findings shed light into the intrapersonal and interpersonal dynamics at work when consumers react to service failures. Theoretical and managerial implications of the findings are also discussed.     

A conceptual framework for product lifecycle modelling

Product lifecycle modelling is to define and represent product lifecycle data and to maintain data interdependencies. To build a complete, reusable and highly consistent product lifecycle information model, the product lifecycle is divided into five stages: requirement analysis, conceptual design, engineering design, manufacturing, and service and support. Accordingly, five stage product models (requirement analysis model, conceptual design model, engineering design model, manufacturing model, and service and support model) are discussed. To integrate all information of a product lifecycle and support networked manufacturing mode, the key elements of product lifecycle modelling are discussed and a framework of product lifecycle modelling is proposed. Further, the relationship and evolvement of product models at different stages are described. Finally, a Web-based integration framework is proposed to support interoperability of distributed product data sources.     

政府向NGO购买服务对慈善事业发展的影响

NGO的存在,对以中华慈善总会为主体的官方救助体系形成有利的补充。NGO自身的特质也决定其在为弱势群体提供服务时更便捷、更专业。因此,在NGO行业中引入＂竞争＂的经济学概念,改变原先由政府全方位提供社会救助的模式,形成由政府主导、NGO参与、政府择优购买NGO提供服务这样的自由竞争市场,使得政府由原先＂制定者＂、＂实施者＂逐渐转变为＂主导者＂、＂购买者＂的角色,可以极大地调动NGO的积极性,激活市场动力,并且通过自发的市场调节,形成对有限行政资源配置的最佳效果,同时推动中国的慈善组织蓬勃发展,使社会救助事业取得跨越式进步。     

Developing a multidimensional scale of customer-oriented deviance (COD)

Although frontline employees' bending of organizational rules and norms for customers is an important phenomenon, marketing scholars to date only broadly describe over-servicing behaviors and provide little distinction among deviant behavioral concepts. Drawing on research on pro-social and pro-customer behaviors and on studies of positive deviance, this paper develops and validates a multi-faceted, multi-dimensional construct term customer-oriented deviance. Results from two samples totaling 616 frontline employees (FLEs) in the retail and hospitality industries demonstrate that customer-oriented deviance is a four-dimensional construct with sound psychometric properties. Evidence from a test of a theoretical model of key antecedents establishes nomological validity with empathy/perspective-taking, risk-taking propensity, role conflict, and job autonomy as key predictors. Results show that the dimensions of customer-oriented deviance are distinct and have significant implications for theory and practice.     

信息技术服务及其标准化的实践与探索

文章介绍了上海宝信软件股份有限公司（以下简称宝信软件）在信息技术服务及标准化的过程中所开展的工作,以及在应用软件（解决方案）、运维业务、服务外包等方面的一些探索,期待通过实践走出一条提升IT服务质量的新路。     

The determinants of service exports from Central and Eastern Europe

The transition economies of Central and Eastern Europe (CEE) have become important exporters of many types of services to Western Europe. We identify the sources of CEE’s advantages over competing exporters, such as India, China and Brazil, using disaggregated data on service exports and a novel estimation technique for the gravity equation. Our results indicate that the importance of geographical distance varies substantially across types of service exports. Geography is important for exports of construction services, but it has a negligible impact on computer‐related services. However, the relative quality of legal institutions influences trade across a broad range of service categories. The results demonstrate that aggregating services that are not homogeneous could conceal important differences in the effects of geographical distance and other variables on the pattern of service trade.