农民农业科技服务需求意愿与评价分析——基于江苏部分地区的调查

通过对江苏省苏中、苏北部分地区的调查,认为农民普遍对农业科技具有较为强烈的需求意愿,但增产仍是农民对农业科技的第一需求;农技人员下乡是农业科技服务的主要方式。农业科技服务最需要改进的方面是内容要贴近生产实际、推广方式应便于农民掌握和服务的次数要增加;在农民对农业科技增产和增收效果的评价方面,工业化程度高的苏中地区不及工业化程度低的苏北地区。     

提高社会管理科学化水平的现实途径——城乡一体化的视角

推进社会管理创新,提升社会管理的科学化水平是当前我们落实科学发展观,提高党的执政能力的根本要求。鉴于我们国家已到了＂以工促农、以城带乡＂的发展新时期,提高社会管理科学化水平的关键点就必须立足于城乡经济社会一体化发展,破除阻碍城乡社会一体化发展的社会管理体制机制,建立起户籍制度一体化、公共服务一体化及城市农村社区管理一体化等社会管理新模式。     

经贸类经营性实训基地“五位一体”模式探析

经营性实训基地是高职院校深化产教融合,落实工学结合和培养高素质技能型人才的有效途径和重要平台。在建设与营运管理实践探索基础上,提出经贸类经营性实训基地“五位一体”模式,围绕“高素质技能型经贸类经营管理服务人才”这一中心,从实训育人、管理育人、服务育人、文化育人、创新创业育人五个方面提出和实施了具体的实践举措。     

Throughput time distribution analysis for a one-block warehouse

We develop discrete time models for the throughput time distribution of orders arriving to a one-block warehouse. The models accommodate single- or multi-line orders, and we show how to use them to determine the optimal batch size, given a desired probability of on-time order fulfillment. Experiments suggest that the optimal batch size is slightly higher than one would choose if minimizing average throughput time.     

A novel interval-valued fuzzy MCDM method for improving airlines’ service quality in Chinese cross-strait airlines

This paper presents an effective approach based on combining VIKOR, GRA, and interval-valued fuzzy sets to evaluate service quality of Chinese cross-strait passenger airlines via customer surveys. The proposed approach can enable decision-makers to understand the gaps between alternatives and aspired levels. An empirical study is used to establish a complete service quality evaluation framework for reducing the gaps to achieve the aspired level. Based on the gaps in priorities, it can help an airline to identify its own strengths and weaknesses in specific areas of passenger service to further improve service quality.     

Spatially dispersed employee recovery: An airline case study

Employee recovery addresses either employee well-being or management's practices in aiding employees in recovering themselves following a service failure. This paper surveys the cabin crew at a small, European, low-cost carrier and investigates employees' perceptions of management practices to aid personnel achieve service recovery. Employee recovery within service research often focuses on front-line employees that work in a fixed location, however a contribution to the field is made by investigating the recovery of spatially dispersed personnel, such as operational personnel in the transport sector, who have a work place away from a fixed or central location and have minimal management contact. Results suggest that the support employees receive from management, such as recognition, information sharing, training, and strategic awareness are all important for spatially dispersed front-line employees' satisfaction with management's actions and overall employee recovery.     

Reprint of “Enhancing green supply chain initiatives via empty container reuse”

In this paper, the maritime industry’s commitment to green supply chain has been analyzed. The objective of this study is to show that the reuse of empty containers not only adds value to a firm, but leads to waste reduction in the supply chain. The novelties of this article include (i) empty and laden containers are treated in accordance with a shipping company’s green effort; (ii) both the volume and weight of containers are introduced to indicate a potential constraint on green effort; (iii) empty container storage costs are included as a value-added component which stem from green effort.     

Improving service quality in public transportation systems using automated customer feedback

In this paper the necessity for standardised automated information exchange between travellers and transportation company is evaluated to improve the service quality of public transport. Therefore the needs and expectations of transportation companies and travellers are defined and the usage of a novel approach for bidirectional information and communication systems in public transport is proposed. As a result, application scenarios for the usage of customer information are described and the advantages of this novel approach, especially for dispatching processes, are highlighted. Furthermore, the benefits for customers and transportation companies in regard to service quality are pointed out.     

A study on the impact of airline service delays on emotional reactions and customer behavior

This study is intended to identify the influence of service delays on emotional responses and customer behavior. For this research, a survey was conducted on airline passengers that experienced service delays. A total of 395 respondents were analyzed using structural equation modeling. According to the analysis results, service delays positively influenced negative emotions and negatively influenced repurchase intention. In addition, service delays positively influenced negative word-of-mouth. This study provides a basic knowledge on how airlines can develop their service strategies to make good use of the motivating effect of service delays on emotional responses and behavioral intentions.     

晚清厘金征收与市场整合--基于双重差分法的量化研究

市场整合对经济发展具有重要影响,为理解近代中国经济社会艰难的发展历程,有必要考察这一时期损害市场整合的因素。本文采用双重差分法量化考察了晚清厘金对粮食市场整合的影响,发现厘金征收显著降低了相邻府间的市场整合水平,这种影响占全样本市场整合水平变化的60%。并且这一估计结果得到了多种稳健性检验的支持。此外,本文发现厘金也损害了长距离贸易和市场整合水平。本文的发现有助于理解近代中国艰难的经济发展历程,也丰富了一系列考察中国长期经济发展中市场整合问题的研究。