城市化与农民工社会融入

在城市化过程中,农民工进入城市工作与生活,有力推动了城市化进程,但也产生了一些社会冲突。既往对农民工采取歧视的政策,不仅阻碍了经济增长,也带来了越来越严重的社会冲突。文章分析了对农民工不同的政策选择和对农民工在城市化过程中作用的认识误区,认为农民工在城市化过程中的社会融入,能够有效促进经济增长,缓解社会冲突,并就此提出相关的政策建议。     

论城镇化建设中的服务消费

城镇化是经济社会发展的必然要求,是扩大内需、调整结构的重要抓手,是现代文明的主要标志。中心镇建设是城镇化的重要载体,是转变经济发展方式、推进经济合理布局、提升人民生活品质的客观要求。本文从经济结构、消费政策等五个方面对我国扩大居民服务消费的影响因素进行了详细分析,提出了提高居民实际消费能力、持续提高公共服务水平、加强居民服务消费政策引导、理顺服务价格体系以改善消费环境的若干对策。     

广西重点企业创新发展能力评价体系构建

文章以企业创新发展能力理论为依据,分析了广西重点企业创新发展的现状及存在的问题,从创新投入、创新产出、创新活动和创新管理四方面构建广西重点企业创新发展能力评价体系,提出保证广西重点企业创新发展能力评价顺利开展的建议。     

城乡一体化:一个“中国梦”——以安徽省合肥市为例

推进城乡一体化是推动科学发展,全面建成小康社会的一项重大任务。合肥市充分认识城乡一体化的意义,努力澄清3个认识误区,积极借鉴国内外成功的经验,紧扣实际,以规划为龙头、以体制机制为关键、以产业为支撑、以公共产品为抓手、实现城镇化建设和美好乡村建设良性互动,扎扎实实推进城乡一体化,全力打造"大湖名城、创新高地"。     

Auctions with and without the Right of First Refusal and National Park Service Concession Contracts

The National Park Service has struggled to improve the quality of service provided by concessioners for decades. To address these concerns, the Park Service eliminated the right of first refusal from the largest revenue-generating concession contract auctions beginning in 2000. This article provides models of concession contract auctions with and without the right of first refusal. The optimal bidding strategies and expected level of service are found. The results confirm the auction without the right of first refusal leads to bids that include a higher level of service.     

Do Public Service Obligations hamper the cost competitiveness of regional airlines?

Panel data is used to model the cost of a set European and US regional air carriers between 1991 and 2002 to see the extent to which they are affected by Public Service Obligations or the US's Essential Air Service Program. Pooling the data set indicates that the Public Service Obligations in Europe do affect the economic performance of carriers, but this is not the case for the US's Essential Air Service Program.     

过程服务生产力测评框架研究

生产力的传统定义是投入与产出之比，其测评往往仅考虑生产过程的两端。这里所暗含的假设是：企业内部生产过程是黑箱，生产力指标只与两个终端相关。如果立足于服务生产的过程特性。将观察视角从终端测评转移到过程测评，那么就可确定基于过程的服务生产力测评框架以及基本路径。     

Serving unfair customers

Companies commonly adopt “the customer is always right” maxim as a basic premise for delivering quality service. A close examination of customer behavior, however, reveals that customers can be not only wrong but also blatantly unjust. Unfair customers take advantage of being “always right” by demanding unwarranted privileges and compensation, adversely affecting companies and, in some cases, employees and other customers. Companies can actually strengthen their ability to deliver quality service by dealing effectively with unfair customers.     

基于私企并购国企的用人模式整合

私营企业并购国有企业后，两类企业用人模式的差异要求用人模式需要整合．按继承、摒弃、借鉴的整合路径，在用人理念和用人制度方面适当淡化家族色彩，实现古典家族用人模式向现代家族用人模式的转化．     

Incorporating user costs in preference models for service alternatives

Services are often distinguished from goods by the involvement of the consumer in the production and delivery process. Since the net benefits derived by consumers depend upon their effectiveness and efficiency in fulfilling their required roles, preferences for and choice of alternative services should reflect their effort. We propose a model of preference which incorporatesuser costs, which reflect consumers' efforts, or a corresponding universal set ofuser service dimensions, which reflect attributes of the service that impinge on these user costs. We apply this model to a small-scale study of services for the transfer of written material. The findings demonstrate the ability to treat rigorously essential aspects of services, with implications for the management of services, and for further research.The authors acknowledge the considerable efforts of Rosemary Lyster, MBA student at New York University, and Lorraine Scudieri, Manager of Business Research at Bell Atlantic, in planning and executing a complex survey which provided the data used in this analysis. The authors were stimulated by discussions with Roger Betancourt, who deserves much of the credit and none of the blame for what follows. The authors are also grateful to Avijit Ghosh, Robert Shoemaker, and John Czepiel for their comments on an early version of this paper. Our application was motivated by a research project with Institut National des Telecommunications (France Telecom University) and, in particular with Pierre Vialle.