How to increase multichannel shopping satisfaction? An adapted Kano based stage-gate approach to select new technologies

Today, brick-and-mortar retailers with integrated online shops have many alternatives to increase their customers’ shopping satisfaction: They could invest in (for the retailers) new physical store technologies (e.g., beacons or magical mirrors if not implemented up to now), new online shop technologies (e.g., visual tagging or webcams), or in new less technology-based improvement options (e.g. events or product testing). We propose an adapted Kano based stage-gate approach to support multichannel retailers confronted with such selection problems. The approach is applied to a major European sporting goods retailer. 37 improvement options are pre-selected and evaluated by current and potential customers. It can be shown that instore returns, instore services, reserve&collect, click&collect, customization, product testing, and magical mirrors are drivers of satisfaction for the current customers and should be implemented in contrast to, e.g., geofencing or beacons. The potential customers are more technology-savvy, but show similar categorizations as a current customer segment and so confirm the selection.     

审视新结构经济学:一个多维视角

要素禀赋论又被称为要素比例理论,被誉为国际贸易理论的一大柱石. 新结构经济学以要素禀赋理论为基础,将一国的产业结构变迁归因于要素禀赋结构的变化.本文的分析表明:新结构经济学忽视了某些重要的历史因素和现实因素;如果按照新结构经济学的建议来制定一国的发展战略,企业在要素使用结构上将会高度一致,从而可能导致一国经济在面临外部冲击时产生巨大波动.     

新高校会计制度实行中会计科目的处理

2013年12月30日财政部颁布了《高等学校会计制度》，并于2014年1月1日正式执行。本文立足实际工作，针对新高校会计制度中会计科目的设置及衔接中存在的问题进行分析，并提出建议，以保证新高校会计制度的顺利过渡实施。     

Can (unusual) weather conditions in New York predict South African stock returns?

This paper investigates the explanatory power of certain weather variables, measured as deviations from their monthly averages, in a leading international financial trading centre, i.e., New York, for South African stock returns, over the daily period January 2nd, 1973 to December, 31, 2015. The empirical results highlight that these unusual deviations of weather variables have a statistically significant negative effect on the stock returns in South Africa, indicating that unusual weather conditions in New York can be used to predict South African stock returns, which otherwise seems to be highly unpredictable. In fact, a forecasting exercise recommends that a trading rule that considers those weather variables through a GARCH modelling approach seems to outperform the random walk model and thus beat the market.     

美国社区银行的发展及其对我国新农村金融建设的启示

改革开放以来,我国中小企业发展迅速,但中小企业金融银行服务体系并不健全.与欧美发达国家相比,作为银行体系重要组成部分的社区银行在我国依旧少见.本文在介绍美国社区银行发展状况及运营特点的基础上,总结了美国社区银行在服务农村建设方面的成功经验与启示借鉴,以期对我国社区银行业的深化改革提出一点想法.     

Unpacking the black box of successful ICT-enabled service transformation: how to join up the vertical,the horizontal and the technical

This paper aims to understand what goes on in the black box of successful, joined-up ICT-enabled service transformation, where complex interactions and integration must occur among the horizontal processes internal to a joined-up service delivery network, the vertical top-down processes of the organizations involved, and the change processes caused by using ICTs. A new conceptual framework is developed and applied to an illustrative case study of successful, joined-up service transformation in New Zealand.     

新医药产业协同创新结构考察

协同创新的本质是创新系统的结构构建,各创新要素之间的联结和相互作用机制决定了协同创新系统的效率。本文以江苏新医药产业为例,从创新网络的节点和创新资源两个方面分析了新医药产业协同创新的结构,并从创新网络的结构特征归纳了新医药产业协同创新的类型,最后提出应如何通过构建产业协同创新的结构来优化创新系统的效率。     

基于钻石模型的滨海新区制造业产业集群发展研究

天津滨海新区升格为国家级综合改革试验区的战略目标,是把以滨海新区为增长极的京津冀打造为环渤海乃至中国北方经济增长的发动机和最具国际竞争力的都市圈。本文借鉴迈克尔·波特的国家竞争优势钻石模型,构建一个地区制造业升级的竞争模型,并借助于这一模型对滨海新区制造业产业集群竞争力进行分析,从而就提升其产业集群竞争力进行了对策探析。     

Raising the bar (4)

This editorial summarizes and comments on the papers published in issue 11(4) so as to raise the bar in applied spatial economic research and highlight new trends. The first paper deals with common factors and spatial dependence in the error term specification of a production function model. The second paper sets forth a New Economic Geography (NEG) model with production activities that vary in their complexity, so as to analyse the impact on specialization patterns across different regions. The third paper measures the efficiency of local public investments using a relatively unknown econometric technique in which the time span over which the variables in the regression equation are measured is increased by one time period every run. The fourth paper adopts a conditional quantile regression approach to determine the impact of people employed in informal jobs on the wage distribution in Colombia and five of its regions. Finally, the last paper proposes and tests two new Bayesian variable selection approaches for spatial econometric models.     

The labour share and the dynamics of output

We derive a new Keynesian IS curve that is augmented to capture the direct effects of the labour share on output. Our derivation shows that the direct effect of the labour share on output is ambiguous. Furthermore, theory suggests that the expected labour share negatively affects output. Empirically, we find that the labour share plays a significant role in driving output dynamics. However contrary to theoretical expectation, the expected labour share positively affects output in some cases, a finding we call the ‘labour share puzzle’. We also find that over time, there seems to be a general shift in aggregate demand dynamics towards being profit-led, i.e. rising labour share decreases output. We conclude that policymakers should not ignore the labour share in their decisions.