制造企业组织柔性、动态服务创新能力与服务创新绩效

随着制造业服务化转型的逐渐深入,服务成为价值交换的核心要素,企业研发工作的重心从产品创新延伸到服务创新。在服务创新背景下,市场需求、关键资源和创新模式的内涵都发生了根本改变,促使企业不断提高自身适应性以应对挑战。然而,目前关于该主题的研究尚不充分。分析并验证了制造企业组织柔性对动态服务创新能力和服务创新绩效的影响。从支撑服务创新的角度出发,将组织柔性划分为组织文化柔性、组织结构柔性和人力资源柔性,分析了组织柔性通过增强企业动态服务创新能力（服务需求感知能力、服务方案开发能力和服务系统重构能力）提升服务创新绩效的作用机制,构建了反映上述概念之间关系的理论模型。以组织市场（B2B）作为研究背景,面向制造企业管理者收集数据,通过实证分析对理论模型进行检验。研究结果表明：组织柔性对服务创新绩效具有积极影响,动态服务创新能力和市场动态性分别在二者间关系中起中介作用和调节作用。最后,就企业如何提高组织柔性,增强动态服务创新能力,进而改善服务创新绩效提出若干建议和对策。     

双元视角下调节聚焦对国防研发人员创新行为的影响机制

调节聚焦作为个体实现目标的动机调节系统,对个体创新行为具有重要作用,是组织行为学领域关注的热点。基于调节聚焦等相关理论,从二维视角深入考察个体调节聚焦对其双元创新的过程机理与边界机制。对527名国防科技研发人员进行问卷调研分析,结果发现：①促进聚焦和防御聚焦均正向预测双元创新及其平衡性与互补性,促进聚焦的预测作用更强;②探索式失败学习和利用式失败学习同时中介上述关系;③正向组织差错管理氛围正向调节促进聚焦与双元创新及其互补性的关系,负向组织差错管理氛围正向调节防御聚焦与双元创新及其互补性的关系。     

人力资源管理动机归因如何催生员工的知识共享？

基于社会认同理论,研究人力资源管理动机归因(HRA)对知识共享的影响以及组织认同的中介作用机制,同时探讨任务互依性的调节作用。通过602份员工企业员工的调研数据,采用Mplus7.0软件构建有调节的中介模型进行检验。结果表明：承诺型HRA促进知识分享,控制型HRA削弱知识分享,组织认同完全中介了这一过程;任务互依性强化了组织认同与知识分享的正向关系,在任务互依性较高的情况下,强化了承诺型HRA对知识分享的正向影响,削弱了控制型HRA对知识分享的负向影响。     

Environmental sustainability practices and exports: The interplay of strategy and institutions in Latin America

We integrate institutional economics with stakeholder theory to examine the antecedents and outcomes of Environmental Sustainability Practices (ESP) for small and medium enterprises in Latin America. We find that these firms primarily engage in ESP to succeed in export markets. We also find that this is especially true when firms demonstrate organizational agency by adopting complementary strategies such as obtaining international quality certifications to develop credibility among stakeholders. Lastly, their cause receives a further boost when they are based in institutional environments that are known for strong democratic voice and accountability mechanisms. In elucidating the interplay of strategy and institutions, we suggest the need to better integrate organizational agency into institutional theory and institutional environment into stakeholder theory.     

领导愤怒表达如何影响员工创新过程投入——一个被调节的链式中介模型

基于EASI模型,结合情绪认知评价理论,构建中国组织情境下领导愤怒表达通过组织支持感与职场焦虑影响员工创新过程投入的链式中介模型,探讨正念的边界条件。研究结果表明：领导愤怒表达对员工创新过程投入具有负向影响;组织支持感和职场焦虑分别在领导愤怒表达对员工创新过程投入的负向影响中起中介作用及链式中介作用;员工正念通过缓和职场焦虑对创新过程投入的负向影响,进而调节组织支持感与职场焦虑的链式中介作用。该研究不仅有助于丰富领导愤怒情绪研究,也可为组织管理者完善情绪表达策略提供启发。     

职业经理人、组织地位赋予与企业创新——来自家族企业的经验证据

职业经理人与家族企业有效融合是促进企业创新的先决条件。聚焦家族企业赋予职业经理人组织地位这一融合途径,探究家族企业赋予职业经理人组织地位对企业创新的影响。结果表明,家族企业赋予职业经理人组织地位能够促进企业创新;相较于约束型社会情感财富,延伸型社会情感财富对职业经理人组织地位赋予与企业创新关系具有更显著的促进作用。异质性分析发现,处于经理人市场发达地区、从属高技术行业以及信息透明度较高的企业,职业经理人组织地位赋予对企业创新的促进作用更显著。进一步研究发现,职业经理人的企业家精神在职业经理人组织地位赋予与企业创新关系中发挥中介作用。研究结论可为理解家族企业如何与职业经理人有效融合,进而促进创新提供新的经验证据。     

Why and when organizational culture fosters affective commitment among knowledge workers: the mediating role of perceived psychological contract fulfilment and moderating role of organizational tenure

Drawing on Denison and Mishra (1995)’s framework of organizational culture, this study examines why and when organizational culture is related to knowledge workers’ affective commitment. Data were collected from 640 employees working in three high-technology companies in China. The findings indicate that the relationship between organizational culture and affective commitment is mediated by perceived psychological contract fulfilment. In addition, organizational tenure moderates the relationship between two external dimensions (i.e. adaptability and mission) of organizational culture and perceived psychological contract fulfilment. This study extends the current theoretical framework of organizational culture by demonstrating the underlying mechanism and the boundary condition of the relationship between organizational culture and affective commitment. The findings also provide practical implications for international managers to design appropriate human resource management policies and practices in China.     

Hotel career management in China: Developing a measurement scale

This study aims to develop a measurement scale for organizational career management (OCM) in China's hotel industry. The scale development procedure includes four steps: developing initial items, implementing purifying measures, data collection, and assessing the reliability and validity of the proposed measurement scale. Both exploratory factor analysis (EFA) and confirmatory factor analysis (CFA) are used to test the reliability and validity of the measurement scale thus developed. The development process results in a reliable and valid scale for hotel career management incorporating three dimensions: (1) career appraisal and advice, (2) a career development program, and (3) career training. Given the scarcity of research on career management in China, the measurement scale developed in this study will serve as a foundation for future research. The findings of this study may help to stimulate further empirical research on the relationship between hotel career management and employees’ career commitment and career satisfaction.     

Understanding organizational citizenship behavior from a cultural perspective: An empirical study within the context of hotels in Mainland China

Scholarly concerns in organizational citizenship behaviors (OCBs) have increased dramatically over the past two decades. Nevertheless, there are significant issues yet to be addressed and resolved, one of which relates to the influences of cultural values on such voluntary behaviors. In view of the importance of OCB in meliorating hotel service and cultivating customer loyalty, the current study seeks to investigate a possible mechanism through which Chinese values (CVs) may function on employee citizenship behaviors within the hotels in Mainland China. The research questions focus on whether CVs have a direct impact on OCB and its verified antecedents, leader–member exchange (LMX) and employee organizational commitment (OC). Eventually, the research findings have verified the conceptual model and confirmed all the postulated linkages among the constructs under study.     

When does an employee not help coworkers? The effect of leader–member exchange on employee envy and organizational citizenship behavior

Using a sample of 233 front-line hotel employees, we examined leader–member exchange (LMX), envy, and organizational citizenship behavior (OCB). The results from path analysis support the research model that employees who have a relatively poor working relationship with their supervisor (i.e., low-quality LMX relationship) were more likely to show higher levels of envy than employees who have relatively closer working relationships with the same supervisor (i.e., high-quality LMX relationship). Ultimately, higher levels of envy decreased employee voluntary helping behavior (i.e., organizational citizenship behavior, OCB) toward coworkers. This finding suggests that employees perceiving a poor working relationship with their supervisor committed less voluntary helping behavior toward coworkers than their counterparts. Implications for managers and suggestions for future research are discussed.