员工指导关系对工作满意、组织承诺和离职倾向的影响——基于中国背景的实证分析

本文通过对中国背景下的员工指导关系进行问卷调查和统计分析,建立了一个本土化的包括职业发展指导和社会心理指导二维结构的指导关系量表。然后对影响指导关系的因素,指导关系与离职倾向之间的关系及其作用机制进行了探讨。主要结论是:指导关系与工作满意、组织承诺显著正相关;指导关系与离职倾向显著负相关;工作满意和组织承诺在职业发展指导、社会心理指导对离职倾向的影响中起中介作用;指导关系类型、指导双方沟通频率和指导双方相似度对指导关系均存在显著影响;指导关系存续时间对指导关系没有显著影响。最后基于研究结论提出了政策建议。     

ERP systems success: an empirical analysis of how two organizational stakeholder groups prioritize and evaluate relevant measures

Organizations worldwide are adopting enterprise resource planning (ERP) systems. A number of studies discuss the implementation and success of such systems, but our study of the literature indicates that discussions about ERP systems success from the perspectives of key organizational stakeholders are not easy to come across. This study is designed to fill this gap in research. Using surveys in Finland and Estonia, we obtained empirical data from 66 respondents in 44 diverse, private, industrial organizations. Our objective was to determine whether differences exist between two organizational stakeholder groups, i.e. business managers and IT professionals, concerning how each group believe ERP success measures and dimensions are prioritized and evaluated in their respective organizations. Prior literature suggests that differences exist between the two groups with regard to how each perceives organizational information technology (IT) issues. Our study indicates that no significant statistical differences exist between the two groups with the exception of one dimension of ERP success, i.e. vendor/consultant quality. The implications of our findings for both practice and research are discussed.     

The effects of emotional intelligence on counterproductive work behaviors and organizational citizen behaviors among food and beverage employees in a deluxe hotel

The purpose of this study is to understand the interrelationships among the emotional intelligence of employees in a deluxe hotel, their counterproductive work behaviors, and organizational citizen behaviors. The sample of this study consists of 319 food and beverage (F&B) employees of a five-star hotel in Korea. The results showed that as elements of emotional intelligence, others’ emotion appraisal, use of emotion, and self-emotion appraisal significantly affected counterproductive work behaviors, whereas self-emotion appraisal and use of emotion affected organizational citizen behaviors. In addition, moderating effects were evident related to job positions in the causal relationships among emotional intelligence, counterproductive work behaviors, and organizational citizen behaviors. Limitations of this study and future research directions are also discussed.     

Understanding Truck Driver Need‐Based Segments: Creating a Strategy for Retention

Research on truck driver retention addresses how traditional variables impact drivers’ decisions to stay with a particular carrier, yet many of the traditional research methods have been called into question. Additionally, research is sparse on understanding whether unique driver need‐based segments exist. Therefore, the authors present a theoretical framework and examine an exploratory study for incorporating numerous constructs that pertain to a driver’s intention to drive for a firm. Empirical results indicate that drivers’ value pay, personal safety, and time at home are most important when deciding to remain with a firm. In addition, three unique truck driver need‐based segments were identified. The authors offer retention recommendations based on the specific needs of each segment.     

Modernity/art and Marketing/aesthetics—a Note on the Social Aesthetics of Georg Simmel

This paper interrogates and contrasts representations of work and Utopia in two examples of popular culture. The examples are a sample of contemporary popular management books and a sample of work-related themes in the popular music of Bruce Springsteen. In comparing the two the paper examines how they both use utopian representations as a key element of their claims, yet do so in markedly different ways. It is argued that Springsteen uses a “voice from within” to explore the ambiguities and paradoxes that emerge from the gap between real experience and utopian desire. Conversely, popular management books tend to speak from a “voice from above” that actively suppress ambiguity and ignore power in order to reproduce the dominant ethos of contemporary capitalism. Thus while popular management provides uncritical support for its imaginary Utopia, Springsteen provides a compelling critique of the promises of economic freedom through capitalism—promises which management writers are so often complicit in (re)producing.     

Japanese Business in the Dutch Polder: The Experience of Cultural Differences in Asymmetric Power Relations

The article investigates the interrelation between organizational context and human agency in intercultural interactions. Arguing against the dominant approach in cross-cultural research that relies heavily on ‘objective’ dimension scores and therewith dissociates culture from actual intercultural encounters in specific contexts, it proposes that, under certain social–political conditions, organizational members may perceive or present particular cultural characteristics as especially significant. The article employs data from ethnographic materials gathered in the European head office of a Japanese multinational in the Netherlands. The implications of the findings are discussed with specific focus on the impact of the distribution of power and resources in an organizational setting on the salience of cultural differences in transnational cooperation.     

The state of total quality management: a review

As quality is seen as becoming a competitive mandate, many organizations are said to be embracing the practice of total quality management (TQM) as an improvement strategy. In this paper, we will be examining the extent to which quality management (QM) - TQM in particular-has been adopted by organizations. Just as there are companies that claim that QM is benefiting them, the concept is also increasingly being criticized for not bringing about the promised results, and in the following review, studies that have highlighted this disparity in opinions will be reviewed. Increasingly, doubts have been raised as to whether partial quality management - and not TQM - is being practised in organizations. This paper will also examine the difficulties companies may be faced with in their attempts to embrace TQM.     

Developing the selection and valuation capabilities through learning: The case of corporate venture capital

The objective of this paper is to examine the impacts of experience intensity, experience diversity and acquisitive experience on the development of selection and valuation capabilities that help the parent (investor) company generate higher short-term financial returns and improve long-term strategic performance. Based on our analysis of 2110 cases of CVC investments in the VenureXpert data base, we find that industry diversity of a CVC program's experience is positively related to its selection of portfolio companies with relatively high financial potential. The CVC program's experience intensity, stage diversity of its experience, and syndication improve its selection of portfolio companies with greater strategic potential. In addition, stage diversity may enhance valuation capability. We also find that experience accumulation is more effective when a CVC program invests in a portfolio company in the later stage rather than in the early stage.     

The effects of technical and social conditions on workplace trust

This paper investigates the extent to which the technical and social contexts of organizations independently affect levels of workplace trust. We argue that, in an organizational context, trust is not just a relationship between an individual subject (the truster) and an object (the trustee) but is subject to effects from the conditions of the work relationship itself. We describe the organizational context as comprising both a technical system of production (where work gets done through the specification of tasks) and a social system of work (where problems of effort, compliance, conformity and motivation are managed). We analyse the relationship between trust and these two aspects of workplace context (technical and social systems). We also operationalize this in terms of differences between industries, occupational composition and human resource management practices. The model is tested using data drawn from the 1995 Australian Workplace Industrial Relations Survey. The results confirm that differences in industry, occupational composition and HRM practices all impact on levels of workplace trust. We review these results in terms of their implications for future research into the problem of analysing variation in trust at both the workplace and individual levels.     

The measurement of e-marketing orientation (EMO) in business-to-business markets

The adoption of e-marketing has been associated with an array of potential benefits such as market expansion and cost reduction. Nevertheless, the degree of involvement in B2B markets has been patchy, with many organizations not involved in it at all. This article examines the variations in e-marketing adoption from an organizational orientation perspective and introduces empirical measurement with the ‘Electronic Marketing Orientation’ (EMO) construct. Based upon a web-survey of senior managers and marketing/sales directors the findings suggest that EMO is made up of both philosophical and behavioral components. By conceptualizing EMO and facilitating its measurement, marketers will be able to benchmark their activities towards adoption, evaluate their efforts and be able to assess where to focus their resources to improve their e-marketing processes. A number of specific recommendations are made for companies in relation to the successful adoption of e-marketing.