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181.
182.
Drawing on the information system success model and perceived value theory, we develop a research model to examine factors that may affect user satisfaction and loyalty of mobile payment platforms. Empirical data was collected from users using Alipay and WeChat Pay in China, and a total of 410 valid responses were gathered for data analysis. The results show that the multi-dimensional formative perceived value including benefits and sacrifice is important determinant of mobile payment user satisfaction and loyalty. The three benefit dimensions of functional value, experiential value and social value are more important value components than the two sacrifice dimensions of risk and cost, and experiential value is the dominant component of mobile payment users' value perception. As for the antecedents of perceived value, system quality and service quality mainly affect perceived benefits, while information quality has a greater impact on risk. The research results provide the contribution of specific value dimensions to users' perceived value and the impact of quality characteristics on specific perceived value for mobile payment platform providers, thus helping them to adopt effective strategies to strengthen market competitiveness and retain existing users. 相似文献
183.
Tien Wang Ralph Keng-Jung Yeh Christyanto Ari Nugroho 《The Service Industries Journal》2016,36(13-14):638-657
The service industries have experienced dramatic changes in service delivery format because of fast-paced innovation in information technology. Hybrid services involve service deliveries through conventional and technology-enabled environments, each of which is complementary and non-interchangeable. However, limited research has examined consumer behavior in response to a series of relevant service episodes in different channels at different points in time. In other words, how customers perceive service quality at each service encounter and how the cumulative effect of these perceptions influences customers’ overall service value assessment and satisfaction remain unclear. This study addresses this research gap by investigating the sequential influence of e-service quality on in-person service quality in a hybrid service format in which interpersonal and computer-mediated services coexist but at different points in time. Empirical analysis shows that e-service quality directly and positively affects in-person service quality, which fully mediates the effects of e-service quality on perceived value and customer satisfaction. The sequence of service encounters matters because in-person service quality perception has a stronger effect than e-service quality on customer metrics. Cumulative quality perceptions significantly influence perceived value and overall customer satisfaction. Theoretical and managerial implications are presented in the discussion. 相似文献
184.
Sharna Wiblen 《Canadian Journal of Administrative Sciences / Revue Canadienne des Sciences de l\u0027Administration》2016,33(2):95-107
As talent management evolves from intuitive to evidence‐based decision‐making, the role of electronic Human Resource Management (eHRM) to gather, distribute, and analyze data becomes more critical. However, surprisingly few academic studies investigate the role of technology in talent management. Drawing on a qualitative case study of talent management in a large professional services firm, this paper critically examines how eHRM information technologies are framed as useful within talent identification discourses. The findings reveal two distinct but interrelated sets of processes employed to identify talent and suggest that the perceived usefulness and centrality of eHRM are influenced by how stakeholders shape their understanding of effective talent management. Copyright © 2016 ASAC. Published by John Wiley & Sons, Ltd. 相似文献
185.
Mallika Banerjee Thomas DiCiccio 《International Journal of Human Resource Management》2013,24(11):2180-2204
Using data from a large-scale national survey of employers and employees in Britain, we examine the impact of the presence of contingent employees on work attitudes of standard (full-time, indefinite-term) employees. Drawing on differing explanations for the increased use of contingent employment arrangements, we derive competing hypotheses about how this use affects standard employees' work perceptions and attitudes, and explore the impact of a number of potentially intervening factors. We find that contingent employees have little effect on standard employees' perceptions of work overload, but strongly reduce perceived job security, which in turn, mediates the negative effects of contingent employees on job satisfaction and organizational loyalty. 相似文献
186.
本文分别介绍了转账支票正送与倒送两种结算方式的特点,买卖双方使用支票收付款业务的办理流程及账务处理,并分析了两种结算方式的选择因素及应注意的问题。 相似文献
187.
We explore the labor supply effect of the social security earnings test in Japan on those aged 65–69 years through a combined examination of the elimination of the earnings test in 1985 and its reinstatement in 2002. We present evidence showing that the effects of changes in the earnings tests on the labor supply of the elderly are not symmetric, controlling for changes in the attributes of workers and firms. The repeal of the earnings test in 1985 did affect the earnings distribution of the elderly (especially for male), while its reinstatement in 2002 did not alter the earnings distribution. 相似文献
188.
增强人的生存和发展能力,促进人的全面发展是以人为核心的中国新型城镇化建设的终极目标,实现这个目标的前提就是要保障和实现充分就业。低碳城镇化是新型城镇化的重要内容和必由之路,低碳城镇化对就业的保障应该更具公平性并且按照就近原则来推进。文章认为,在低碳城镇化建设过程中,要促进就业增长和提升就业质量,必须优化产业布局、产业结构与发展模式,扩大就业空间;建立健全劳动力教育培训制度,培养适应低碳产业发展需求的劳动者,提高劳动者就业竞争力;推进城乡劳动力市场一体化建设,提高人力资源利用效率,增强社会就业公平性。 相似文献
189.
我国城市居民最低生活保障制度是我国实施比较成功的一项社会救助制度。目前,长沙的低保制度在制度设计和运行方面仍存在消极的救助取向、平均式的救助标准、配套政策的负激励效应以及管理监督体系不健全等一些问题。为此,有必要对其进行探索改革,通过采取积极的福利政策、制定科学的保障标准,推行分类施助和差异救助、建立健全低保制度的管理监督体系等积极措施解决其存在的问题,更好地发挥最低生活保障制度的有效功能。 相似文献
190.
Tony L. Henthorne William C. Smith 《International Journal of Hospitality & Tourism Administration》2013,14(1):66-86
Cruise tourism continues to grow substantially, even as many other forms of travel stagnate. In this era of increasing worldwide violence against tourists, safety, security, and risk abatement are becoming principal components in travelers' decision-making processes. This work examines the issue of perceived risk and safety and what impact these perceptions have on shopping behavior. The research takes place in Jamaica, a country with a reputation for aggressive vendors. Findings indicate that those visitors who traveled with others spent more time shopping and purchased more. Additionally, it was found that first time visitors express higher levels of discomfort with their surroundings than did repeat visitors, thus inhibiting purchase behavior. Finally, it was found that levels of perceived risk and security did have an impact on a traveler's intention to return to Jamaica. 相似文献