旅行社的旅游线路优化设置问题探讨

尽管在旅游线路的设计过程中需要解决的问题很多,但从优化的角度而言,如何设计出一条能实现出发地与目的地间的最短路径目标,便是其中的最为关键性的一个问题。由于不同的交通方式的不同组合能对应着不同的路程、时间与成本问题,因而,如何通过有效的选择来形成最佳的旅游线路也就有了相当的必要性。此外,在旅游线路设计与安排过程中,旅行社除了要合理安排和规划旅游线路的长度以力求不走回头路、不走冤枉路和形成有效的闭合回路外,还需充分考虑到其中的线路在时间安排上的合理问题;否则,再好的线路安排也会失去其内在的价值与影响力。     

素质教育应把德育放在首位

在素质教育中,在人才素质的诸要素中,思想道德素质是根本、是灵魂。这是最具有时代特征的新型人才观,也是素质教育的核心。思想道德素质制约和影响着学生的人生观和价值观;思想道德素质决定和影响着学生的治学态度;思想道德素质决定和影响学生毕业的发展和职业道德。     

基于Stackelberg均衡的第三方物流分包质量合同模型

如何管理、控制分包商的运作质量,使之符合第三方物流服务需求方的质量标准,本文在AlfredssonM构建的第三方物流提供者与分包商之间的Nash均衡模型的基础上,从第三方物流提供者与分包商的决策行为出发,提出了基于stackelberg均衡的第三方物流服务分包质量合同模型,并比较了第三方物流提供者和分包商对Nash均衡博弈结构和stackelberg博弈结构的决策取向。     

Meta-analysis of the relationship between quality management practices and firm performance—implications for quality management theory development

Quality management (QM) has received a high degree of attention in extant literature. Several research papers attribute superior firm performance to adoption of QM practices. The availability of a large number of research papers that investigate the impact of QM practices on performance provide an ideal setting for theory extension and refinement using meta-analysis techniques. In this paper a meta-analytic study is presented that fulfills two objectives. First, the paper formalizes performance implications of adopting QM practices and present hypothesized relationship between QM practices and performance. Second, a meta-analysis of correlation (Hunter and Schmidt, 1990) approach is used to examine the empirical research in QM to determine which QM practices are positively related to improved performance. The study also examines the presence of moderating factors in the association between QM practices and performance. The results support many hypothesized relationships and also point towards the presence of moderating factors in almost all QM practice–performance relationships. A discussion of the findings is presented and directions for further development of QM theory are proposed.     

城市发展质量评价的公众参与研究

城市发展质量评价是现代城市治理的有效手段之一。公众参与城市发展质量评价不仅是民主政治的集中体现,也有助于提高评价的质量和信度。本文在分析城市发展质量与公众之间辩证关系的基础上,讨论了公众在城市发展质量评价中的主体作用,分析了评价过程各阶段的公众参与形式,并初步研究了公众参与的主要问题及对策。     

通信运营企业的质量管理的再提高

现在通信运营企业为了提高服务质量,不断的加强员工培训,制定客户服务规范,使出了浑身解数,但是仍不见服务质量有显著的提高,用户对企业服务质量的投诉仍居高不下。本文就针对通信运营企业再次提高服务质量的问题,提出了价值链质量管理,鼓励企业实行内部营销,以建立一个完整的质量体系,而不是仅仅关注企业中某一个直接面对客户的职能部门。     

SERVCON: development and validation of a multidimensional service convenience scale

As customers have demanded greater convenience in service exchanges, researchers have responded by incorporating the convenience construct into their conceptual models and empirical studies, but a comprehensive, formally validated measure of convenience remains lacking. This study conceptualizes service convenience as a second-order, five-dimensional construct that reflects consumers’ perceived time and effort in purchasing or using a service. Service convenience dimensions are salient at different stages of the purchase decision process. Given this conceptualization, the study presents the development and validation of the SERVCON scale, a comprehensive instrument for measuring service convenience. The five dimensions are independent within a nomological network that illustrates distinct antecedent and consequent effects, and the results reinforce the multidimensional representation, offering insight into the distinctive relationships between each service convenience dimension and its antecedents, such as competitive intensity, and consequences, such as repurchase behavior. The findings help researchers and managers understand a fully conceptualized convenience construct and facilitate the measurement of convenience in future empirical studies.     

网络环境下图书馆信息咨询服务的新模式

图书馆的信息咨询服务在网络信息的湍流中感到了前所未有的压力，这对图书馆工作既是挑战，又是机遇。本文讨论了网络环境下图书馆的发展变化，指出图书馆无论在传统条件下还是在网络环境下，信息咨询服务都是图书馆工作的主题，图书馆只有在信息咨询服务方面不     

豫中优质烟草产区微量元素地球化学

本文主要介绍河南省中部地区优质烟草产区岩石、土壤等介质中微量元素分布特征及其迁移演化规律。简要讨论了烟草品质与微量元素的关系。     

刍议教育消费及其保护

随着我国加入WTO,有偿教育和教育消费的观念已经引起院校和广大学生及其家长的关注。随着教育消费理念的提出,学生作为教育消费者其正当权益的保护必将对传统的办学方式带来冲击,同时,各类院校的内部管理体制和运行机制也将产生一系列的调整。