云南知识密集型服务业的人力资源管理研究——以高校为例

高校作为知识密集型服务业的一个组成部分,师资作为其核心发展动力,师资的建设和管理对于如今知识经济高度发达的社会来说就非常重要,通过完善师资的建设来带动高校的发展。文章主要阐述了知识密集型服务业的人力资源管理的方式和特点,进而论述了知识密集型服务业中的高校的人力资源管理即师资管理的对策,并针对云南省发展的特点和云南省高校的特点展开论证。     

Unpicking antecedents of CRM adoption: a two-stage model

Most CRM work focuses on consumer applications. This paper addresses the operational adoption issues facing the organisation deploying CRM practices. There are a plethora of challenges facing organisations when adopting CRM. Previous research is limited to either examining the CRM adoption process at an individual/employees level or an organisational level. Hence, in this paper the myriad of organisational, marketing and technical antecedents that seem to impinge upon employee perceptions and organisational implementation of CRM are structured in a two-stage model. Using a stratified sample of 10 organisations across 4 sectors, 7 hypotheses are tested on data collected from 301 practitioners. A two-stage model is analysed using structural equation modelling. Findings reveal that CRM implementation relates to employee perceptions of CRM. This paper deepens our understanding of organisational practices to adopt CRM, so as an organisation properly profits from the expected benefits of CRM.     

LEGAL KNOWLEDGE AND AGILITY IN PUBLIC ADMINISTRATION

To address agility in public administration, we have developed a knowledge acquisition infrastructure for legal knowledge, based on an implementation‐oriented conceptualization of the legal system. Our objective is to reframe legal knowledge as a knowledge source in a design‐oriented task ontology, building on insights from the CommonKADS methodology for intelligent system design. The main result is to make case law and legal expert knowledge of critical incidents in organizations, two diagnostic knowledge sources underutilized in modern management and engineering, more accessible as a resource for design of agile organizational structures and intelligent systems. Copyright © 2013 John Wiley & Sons, Ltd.     

AN ANALYSIS OF SUPPLY CHAIN COLLABORATIONS AND THEIR EFFECT ON PERFORMANCE OUTCOMES

This research examined how operational outcomes, relational outcomes and business performance are affected by a collaboration project between buyers and suppliers in a supply chain. It is hypothesized that interdependence of knowledge and process, supply chain partner insight, and the level of collaboration between the firms affect the outcomes of a collaboration project. Survey data from buyers and suppliers from a wide range of industries and organizations were used in this analysis. Among these participants, higher levels of collaboration led to improvements in operational and relational outcomes, which together led to improvements in asset utilization, competitive position, organizational performance, and profitability.     

建立物理知识体系,发展学生思维能力

全面培养学生思维能力,正确处理知识传授与能力培养的关系,在传授知识的同时,引导学生逐步建立知识体系,进而提高学生的思维能力。     

Performance implications of knowledge and competitive arousal in times of employee mobility: “The immutable law of the ex”

This article elaborates on extant literature on employee mobility by focusing on how the movement of personnel between competitors affects their competitive positions. Our mixed‐methods study of 402 head‐to‐head encounters from the English Premier League (2000–2005) reveals that transferred players improve the performance of the recipient team in head‐to‐head encounters against the donor. We also provide evidence that competitive arousal, as triggered by anger and pressures for proving loyalty to the recipient organization, as well as knowledge of the donor team's routines, explain the superior performance of transferred players. These results question the traditional view that organizational routines are not transferable through employee mobility. They also move beyond a prior emphasis on the negative effects of emotional states such as anger and competitive arousal, highlighting how these can occasionally be beneficial. © 2012 Wiley Periodicals, Inc.     

Unveiling ways to reach organic purchase: Green perceived value,perceived knowledge,attitude, subjective norm,and trust

This paper aims to investigate organic food consumption based on the perspectives of an extended research model by integrating the theory of consumption value (TCV) and the theory of reasoned action (TRA). First, we tried to find out how five consumption values of functional, social, emotional, conditional, and epistemic in classic TCV influence consumption choice especially in the sustainable consumption domain of organic food, interpreted as green perceived value (GPV) in the reflective-reflective second-order latent. Second, as an attempt to extend the classic TRA, this study included trust and perceived knowledge in the research model in addition to the subjective norm, attitude, and behavioral intention. A partial least square structural equation method (PLS-SEM) was adopted to examine our research model with 251 samples. Our results revealed that GPV significantly affects consumer attitudes. Consumer attitudes and subjective norms also have a significantly positive effect on purchase intention. As an extended TRA, GPV has a significantly positive effect on trust while trust significantly impacts purchase intention. Further, perceived knowledge positively influences attitude and trust. By jointly considering TCV and TRA, this study proposes several implications emphasizing how GPV and perceived knowledge affects consumers’ organic food consumption choice based on the role of increased trust.     

国内外知识付费研究进展：一个文献综述

对知识付费相关文献进行总结和梳理,以期为知识付费的后续研究提供参考和借鉴。通过对知识付费研究文献进行搜索和筛选,共选出42篇文献,并从中提炼出商业模式、用户行为和定价问题三个研究方向。基于上述三个方向总结归纳了知识付费的研究现状,并指出未来知识付费研究可以从完善平台交易机制、减少平台内外竞争以及完善定价研究等三个方面展开。     

纽约与上海市知识服务业比较研究

本文通过对知识服务业含义的界定及纽约与上海市可比性的论述,应用大量详实的数据,采用实证方法对纽约、上海市知识服务业发展情况进行比较分析,得出上海市知识服务业中咨询业和广告业有很好的发展势头,而法律产业、健康服务产业等潜力巨大并有很强的发展空间等结论,并提出对策建议。     

文体理论与大学英语教学

在大学英语教学中渗透语体观,对于培养大学生语言能力十分必要。教师应充分发挥语言的文体功能,在教学过程中从语音、词汇、语法、语篇等层面增加对学生的语体知识的输入和指导,以达到提高学生英语交际能力的目的。