Employee performance outcomes and burnout following the presentation-of-self in customer-service contexts

This study examines how emotional intelligence and occupational commitment have a moderating effect on the relationship between emotional labour and its potential outcomes. Two acting strategies reflect emotional labour, namely surface and deep acting, with burnout and performance as the prospective outcomes. Burnout is operationalized into emotional exhaustion, depersonalization and diminished personal achievement; whereas performance is operationalized into task performance and organizational citizenship behaviour (OCB). The study investigates employee responses from several tourism and hospitality organizations in Florida, USA. The results show that emotional labour relates most positively to task performance and to burnout in the case of surface acting. Tests of moderation show that occupational commitment enhances performance outcomes by facilitating emotional labour strategies, and the prevalence of higher emotional intelligence amongst employees reduces burnout. These findings contribute to the literature on emotional labour by incorporating emotional intelligence and occupational commitment as moderators and by incorporating OCBs within performance analyses.     

Organizational Cultural Intelligence: A Competitive Capability for Strategic Alliances in the International Construction Industry

Cultural intelligence (CQ) on the organizational level is an organization's capacity to reconfigure its capability to function and manage effectively in culturally diverse environments and to gain and sustain its competitive advantages. This study aims to present a model, examining how organizational CQ through competitiveness framework might potentially affect the strategic alliancing ability of contracting firms operating abroad. The research involves a questionnaire survey conducted with the contracting firms. The research findings support the contracting firms leveraging their cultural intelligence as their main cross‐cultural competence for establishing and increasing the performance of international strategic alliances.     

论情报机构如何开展企业信息情报服务

区域性政府情报机构是区域性政府为弥补区域内企业情报机构的不足而专设的为企业和政府提供战略性、前瞻性信息情报,推动区域经济发展的高级情报机构.在信息时代,区域性政府情报机构应成为企业信息情报服务的主力军.文章认为区域性政府情报机构要树立市场营销意识,从情报的收集、分析和运用等环节着手,全力打造竞争情报商品,实现对企业的信息情报服务.     

BUILDING AND EVOLVING DATA WAREHOUSING AND BUSINESS INTELLIGENCE ARTEFACTS: THE CASE OF SYSCO

This paper investigates use of data warehouse and business intelligence capabilities to integrate with customers in the supply chain and improve insights into customer sales. By making internal data warehouse sales information available to customers, additional value to those customers is created, eliminating asymmetries of information in the supply chain. In addition, the evolution of data warehousing into business intelligence is investigated, expanding sales information to include marketing associate performance analysis generated for internal use. Further, a methodology that was used for building a business intelligence system is also examined. Finally, what appears to be a business‐intelligence‐driven focus on enterprise resource planning systems is analyzed. These issues are illustrated using real‐world data warehousing and business intelligence artefacts developed at SYSCO. Copyright © 2012 John Wiley & Sons, Ltd.     

智能集成网络管理

本文首先分析了当前网络管理系统的特点和需求,在此基础上提出了智能集成网络管理（ＩＮＭ）的概念。为了高效地实现智能集成网络管理的功能,本文提出了分布式协同多代理模型,并对其模块和关键技术进行了研究。     

锚固地梁技术在人工边坡治理中的应用研究

峡口码头高切坡,处于硬软岩性的交接部位,岩体中裂隙发育,多为层状结构和碎裂结构,在切坡初期,常产生规模不等的滑移破坏。基于小变形的假设和有限元分析基础上,确定工程治理措施,是紧密结合工程实践的重要课题。     

论企业竞争情报与产业集群CIO联盟策略

我国首次出现了科技信息机构转型为科技管理机构,专门为高新技术企业提供竞争情报服务,这是政府职能群体性竞争情报活动的一次具体实践。文章结合湖南省竞争情报中心的工作实践,论述了省级科技信息机构与市级科技管理机构联袂开展企业竞争情报服务的新思路,在整合竞争情报流程的基础上创新竞争情报辅导工程新的组织体系,服务于产业集群,从而建立起产业集群CIO联盟策略。     

Assessing the Effects of Cultural Intelligence on Team Knowledge Sharing From a Socio‐Cognitive Perspective

Drawing upon social cognitive theory, this research postulates cultural intelligence as a key driver of knowledge sharing among culturally diverse teams. An empirical testing of the proposed model, by investigating team leaders from high‐tech industries, reveals the applicability of social cognitive theory in understanding cultural intelligence, perceived team efficacy, and knowledge sharing. Specifically, the test results herein show that knowledge sharing is directly influenced by metacognitive, cognitive, and motivational cultural intelligence. At the same time, knowledge sharing is indirectly impacted by metacognitive and behavioral cultural intelligence through the mediation of perceived team efficacy. Lastly, this research provides managerial implications and limitations. © 2013 Wiley Periodicals, Inc.     

滩海陆岸及油气开发人工岛发证检验中的设计审查质量控制

为保障海上石油设施生产作业、人员生命和财产安全，我国在滩海陆岸及油气开发人工岛石油作业中实行第三方发证检验制度。设计审查是发证检验的关键环节，介绍了设计审查过程中质量控制的主要内容。     

王充闾散文的情智识

王充阁散文追求诗性、历史感和哲思三者的融合统一.在散文文本中具体体现为大量的感人之情、启人之智和益人之识.这不仅打通了科学和文学的界限,而且打通了文学、史学和哲学的界限,如此加深了他散文创作的情感浓度、思想深度和知识密度.