OCB视角下的派遣员工激励

经济全球化背景下的产业转移升级和企业用工需求的增长,正推动服务外包业务加快进行。特别是在全球金融动荡的经济环境下,将有更多的跨国公司将其非核心业务外包,以降低成本、增强竞争力,这些因素都将推动劳务派遣用工方式的加速进行。因此,派遣员工的规范、管理、激励等问题亟待解决。文章在激励理论和组织公民行为理论的基础上,分析了不同类型派遣员工组织公民行为的分类和特征,提出基于组织公民行为理论的派遣员工激励策略。     

武陵源世界自然遗产地生态旅游者细分研究——基于环境态度与环境行为视角

以国内外知名生态旅游地之一的武陵源世界自然遗产地生态旅游者为研究对象,通过抽样调查,应用描述性统计、信度分析、因素分析、集群分析等方式,以生态旅游者的环境态度与环境行为视角来分析生态旅游者类群特征。研究表明,在以旅游者环境态度与环境行为构建的两维坐标系中,可以将武陵源世界自然遗产地生态旅游者分为友好型、破坏型、真正型、伪生态、可持续和偶尔型等6类;生态旅游者在环境意识、环境责任、参与状态、参与程度、环境解说、居民利益和行为表现上均有差异;武陵源世界自然遗产地的旅游市场仍然是一般生态观光为主,生态旅游为辅的格局。     

消减城乡公共产品供给差异的策略——基于政治支持差异假设的探视

本文认为导致城乡公共产品供给差异的根本原因是地方政府官员根据不同主体能够给予的政治支持做出的理性选择。文章强调了政治支持差异对地方官员行为的影响,并把上级政府、城市居民和农村居民的政治支持纳入一个统一的分析框架,分析了地方官员从不同主体获得的政治支持权重大小顺序,给出了其最优策略的均衡条件。如果要实现基本公共产品均等化目标,则需优化政治支持结构。     

More on the role of switching costs in service markets: A research note

The present paper focuses on several important and under-researched issues related to switching costs (SC) as a defensive marketing tool in retaining customers with complaint handling. While most previous research analyzed the effects of SC on the behavioral intent of customers, our findings have focused on the actual behavior of bank customers; that is, staying with or leaving the bank to which they had complained previously. The findings show that, of the six potential facets of SC, only two significantly affect the actual behavior of complainants, one directly (i.e., Continuity Costs) and the other as a moderator (i.e., Learning Costs). Likewise, a customer's evaluation of the complaint handling affects behavior directly.     

Customer participation and citizenship behavioral influences on employee performance, satisfaction, commitment, and turnover intention

Despite increasing awareness of the importance of customer behaviors in service delivery, understanding consequences relating to employees receives little attention. Therefore, using data from a large electronic firm relating to customers, employees, and managers, this study examines the effects of customer participation and citizenship behavior on employee performance, satisfaction and commitment, as well as indirect effects on turnover intention. Furthermore, the study examines how similarity and likeability moderate the effects of customer participation and citizenship behavior on employee satisfaction. The study also includes a laboratory experiment and provides further support for causal direction. The article discusses marketing implications of the results.     

Investigating mediators between corporate reputation and customer citizenship behaviors

Recent corporate reputation research focuses on customers as an important stakeholder group for whom firm reputation matters. The authors hypothesize that customer-based corporate reputation (CBR) may affect customer citizenship behaviors (CCB) and that both commitment and loyalty mediate the CBR-CCB relationship. The tests of the hypotheses use a sample of 583 service customers who evaluate the reputation of service firms. These results suggest that commitment and loyalty mediate the relationship between CBR and one type of CCB, that is, helping the company. The authors discuss the implications for marketing research and practice.     

Effects of mentoring functions on receivers' organizational citizenship behavior in a Chinese context: A two-study investigation

This research examines the relationship between mentoring functions received by employees and their organizational citizenship behavior (OCB), and the moderating effects of perceived quality relationships with mentoring function providers in China. Results of Study 1 from a sample of 385 supervisor-subordinate dyads reveal that role modeling received by protégés positively relates to their OCB, and perceived mentoring relationship quality moderates the association between career support received and protégés' OCB. Moreover, nonprotégés and protégés who receive high levels of overall mentoring functions perform more OCB than protégés who receive low levels of mentoring functions. Results of Study 2 from 258 supervisor-subordinate dyads show that role modeling received by subordinates positively relates to their OCB directed at individuals (OCBI) and at the organization (OCBO) while career support received positively relates to OCBO. Additionally, leader-member exchange moderates the linkages of role modeling with OCBI and OCBO.     

To Justify or Not to Justify: The Role of Anticipated Regret on Consumers’ Decisions to Upgrade Technological Innovations

Prior research suggests that adoption decisions are primarily based on product features and experiential opportunities, like trial and observation. Our research follows inquiries that identify anticipated regret (AR) as an emotion integral to consumer decision making. Prior research and current retailing practice assume that AR can be alleviated by compelling product attribute-based rationales for immediate purchase. These rationales often take the form of direct attribute comparisons between the current best and the future technologies. Counter-intuitively, we find that giving consumers attribute-based justifications for immediate purchase produces a uniform level of AR and purchase delay regardless of the perceived rate of innovation (PRI). However, under conditions of low PRI and no justification, AR decreases significantly. A clear implication of our findings is that firms marketing current technology should not rush to provide consumers with justifications for immediate upgrade since such communications will remind consumers of what they might miss if they adopt now, resulting in increased AR and purchase delays. Instead, we suggest that retailers focus promotional efforts on highlighting the hedonic benefits consumers experience by adopting today.     

营销渠道中的渠道关系、权力使用与投机行为

文章基于营销渠道行为及关系营销理论,以制造商与其经销商之间的关系为研究平台,检验了制造商的关系营销导向以及跨组织私人关系对其使用权威机制以及经销商投机行为的影响。研究结果表明:制造商的关系营销导向对于其使用非强制性权力有显著的正向影响,对其使用强制性权力虽然没有直接影响,但会通过跨组织私人关系(情感性与工具性)产生负向影响;制造商与其经销商之间的跨组织私人关系(情感性与工具性)会抑制制造商使用强制性权力,工具性私人关系会促进其使用非强制性权力;制造商使用强制性权力会加重经销商的投机行为。最后,讨论了研究结果与应用及未来的研究方向。     

核心自我评价与个体创新行为:集体主义导向的调节作用

在区分个体创造力和创新的基础上,文章考察了225名企业员工的核心自我评价、集体主义导向与上司评定的创新行为的关系.结果表明个体创新过程中的创意产生和创意实施行为正相关;核心自我评价与创意产生正相关,但与创意实施无显著相关关系;集体主义导向在核心自我评价与创意产生和实施行为关系中均起调节作用:对集体主义导向较强的员工来说,核心自我评价对创新行为的影响反而较弱,对低集体主义导向的员工来说,核心自我评价对创新行为的影响则相对较强.文章最后对研究结果进行了讨论,并指出了研究的贡献与不足.