Is “proof” the Eighth “P” of Service? A Conceptual Model and Propositions

The article aims at making a conceptual contribution to services marketing literature by proposing an eighth “P” called “proof.” Proof is a simple operational measure or an intuitive indicator that helps the customer quickly assess the efficacy of a service. The article discusses services marketing literature and develops propositions that underscore the importance of proof as the eighth P. When proof is provided about a service to the customer, it affects all service outcomes (i.e., service evaluation, purchase intent, customer satisfaction, and repurchase intent). Though conceptual, the article provides practical implications as well.     

我国涉外定牌加工商标侵权司法认定之演进及反思

涉外定牌加工行为是否构成商标侵权在国际条约和我国国内法上没有直接的规定。我国司法机关早期以商标权地域性为基础,认为受托方加工相同产品、贴附相同商标并交付至境外的行为构成商标侵权,后来逐渐转变态度,认定受托方的行为属于“非商标使用”,不构成商标侵权。“非商标使用”虽然为认定受托方不构成商标侵权提供了理论便利,但与常识相悖,也难以自洽。在面对日益复杂的涉外定牌加工案件时,以该理论全面替代混淆性判断,无法精细平衡涉外定牌加工委托方和商标权人之间的利益。我国法院近年考察涉外定牌加工受托方的必要审查注意义务,则是将涉外定牌加工受托方定位为商标侵权的帮助者,这与其倡导的“非商标使用”思路自相矛盾,进一步导致法律适用的混乱。应限制“非商标使用”理论的适用,回归传统的商标侵权认定。     

论概念营销在房地产市场中的运用

剖析概念营销的内涵和它的特征 ,结合著名的潘石屹的“SOHO”之例 ,说明在房地产市场中如何进行概念营销的设计。     

关于顾客满意理论的研究方法

研究方法作为人们研究活动中观念地把握客体的工具,是主体与研究对象之间相互作用的中介和桥梁,它对于研究本身的意义非同一般。顾客满意理论研究方法有四个方面内容:构念的定义方式,建模方法,模型估计方法和测量的效度。     

《大学语文》的教学对策

目前在高校中,《大学语文》教学质量不是很理想。主要因为教材内容较多重复,学生不重视,教学方法缺乏新意。需要教师努力探索教学方法,不断提高自己的人文素养,唤起学生的学习热情,提高大学语文教学质量。     

Ecotourism experience: A systematic review and future research agenda

This study presents a systematic review of the last 25 years' literature and offers a comprehensive understanding of the ecotourism experience. The study uses a Theory-Context-Characteristics-Method (TCCM) framework, offering insights that ecotourism experience research has advanced beyond ecotourism sites and resources to a multi-stakeholder approach. As a result, we have developed a conceptual framework illustrating three consumption stages of ecotourism, that is, pre-visit, on-site and post-visit. The study concludes by identifying some neglected areas and suggesting some future research directions in ecotourism experience field. Lastly, several theoretical and practical implications are presented that could aid the ecotourism industry in overcoming ecotourists' inertia toward site visits.     

Postponement Strategies for Global Downstream Supply Chains: A Conceptual Framework

Postponement is a well-known organizational concept and usually relates to the deferment in time of manufacturing and/or logistics operations. In the current global competitive landscape, situations where postponement can be applied are rapidly increasing. Faced with the wide range of customs duties and free-trade agreements currently in place, companies need to (re)design their postponement strategies to customize their products appropriately, and to the proper degree, in each market. As the actual location where operations take place has a major impact on a company’s overall performance, the spatial perspective must also be taken into account when designing global postponement strategies, alongside the conventional temporal perspective. Heretofore, the academic literature does not offer any comprehensive framework on a global scale either for handling what is known as the postponement boundary problem, or for conceptualizing the related postponement strategies. Building on previous research, the aim of the present study was to investigate the postponement concept in a global environment with a downstream focus. The intended purpose is twofold: first, to review and expand previous studies on the subject and, second, to provide some guidelines for conceptualizing global postponement strategies. A structured literature review was first conducted, followed by the development of a framework that combines both the temporal and the spatial dimensions. Finally, the framework was applied to a group of 28 business cases taken from the literature, to act as a bridge between academic theories and practitioners’ current business operations.     

探讨建筑结构设计过程中的概念设计及结构措施

在建筑结构设计过程中,概念的设计与结构措施至关重要。如果不能做好概念的设计以及结构措施,那么就会给建筑结构的设计带来很大的影响。     

企业家对中国企业国际化行为的影响：一个概念框架

响应Jones和Coviello的以多个理论为基础、构建综合性研究模型的呼吁,文章在相关文献综述的基础上,首先对企业家因素和国际化行为进行了整体构造,然后结合中国企业国际化实际,以战略管理理论、资源基础和国际化理论为基础,构架了一个综合的企业家对中国企业国际化影响的概念框架。该框架的基本内容是:企业家特点和行为共同影响中国企业国际化行为;中国企业国际化行为影响企业国际化绩效;企业国际化绩效反过来又影响企业家特点和企业家行为。