从法律角度看"能否自带酒水"的争论

《中国旅游饭店行业规范》的出台以及由此引起的客人能否在旅游饭店自带酒水消费的热烈争论 ,成为近一个时期媒体讨论的热点问题。本文从法律角度对此问题作了仔细分析 ,阐述了《中国旅游饭店行业规范》中关于谢绝自带酒水规定的合理性 ,提出了旅游者在饭店消费中不仅应当明明白白 ,还应当做到理智、文明。并且指出了新形势下加强旅游立法的重要性以及发挥行业协会作用的意义等。     

对我国会展企业实施CRM的战略性思考

在竞争日益激烈的市场中,我国的会展企业面临严重的挑战,会展项目的同质化、客户严重流失等问题严重困扰会展业的发展。如何使我国会展业健康成长,成为广大学者和企业家关注的焦点;与此同时,客户关系管理在现代企业管理中扮演越来越重要的角色,并且成为当今企业管理理论研究的热点之一。     

Tiers or Tears?

ABSTRACT

The convention and meetings business worldwide has grown to become a significant economic, political, and social phenomenon. Convention centers aggressively compete for the right to become the destinations for conventions, which increasingly can be held anywhere in the world. More recently, first-tier convention centers have begun to use digital marketing by developing sites on the World Wide Web. However, very little research to date has focused on these convention center Web sites. This study examined the Web sites of 10 major convention centers in the U.S.-each with 500,000 square feet or more of exhibit space-in terms of technical, marketing, internal, and customer critical success factors (CSFs). It was concluded that these Web sites should be further developed and improved, particularly in their marketing and customer-related aspects. The Web sites were evaluated once in 2000 and again in 2001, and a slight improvement in performance was noted.     

Analysis on the Background of Applicability of the Conservatism Convention

＂Conservatism＂ is a widely accepted accounting convention in the industrialized world, but it has long been slated and prohibited under the orthodox ideological influences. To date, the conservatism convention has not been fully adopted or implemented although the governments have made substantial efforts to reform its accounting system to bridge the gaps between the accounting practices in recent years. The study findings will facilitate a proper assessment of the future development of accounting standards and practices.     

Applicability Of The Conservatism Accounting Convention in China: Empirical Evidence

“Conservatism” is a widely accepted accounting convention in the industrialized world, but it has long been slated and prohibited in China under the orthodox ideological influences. To date, the conservatism convention has not been fully adopted or implemented in Chinese accounting although the Chinese government has made substantial efforts to reform its accounting system to bridge the gaps between the accounting practices in China and other industrialized countries in recent years. This study has, through a wide range questionnaire survey, empirically investigated the applicability of the conservatism accounting convention in China. We found that the survey respondents (consisted of business accountants, management, government officials, bank loan officers, investment analysts and auditors), in general, held no negative attitudes against the conservatism convention under the changing business environment in the country. There is clear evidence that various interested parties of business accounting would support an expanded adoption of “conservatism” in Chinese accounting. The study findings will facilitate a proper assessment of the future development of accounting standards and practices in China.     

城市会议目的地竞争力评价指标体系研究——以中国沿海17城市为例

在对国外会议目的地竞争力评价的思路、标准、途径等进行回顾的基础上,鉴于中国会议业发展的阶段与市场成熟度与国外有别,文章认为,必须寻找新的评价方法对中国城市作为会议目的地的竞争力进行评价。参考已有评价指标体系,提出了包括设施、交通、服务、价格、形象、气候与环境、吸引力7项一级评价指标和16项二级指标的评价体系。对中国沿海17城市运用上述评价体系进行的验证表明,该指标体系具有可行性及准确性,适合当前中国会议设施建设较快、会议组织者群体作用不明显的实际情况。     

Social learning and sustainable tourism development; local quality conventions in tourism: a Greek case study

This paper presents the trajectory of an innovative organisational scheme, the Local Quality Convention (LQC), concerning sustainable tourism development in the Lake Plastiras area, a less favoured area in Central Greece. It outlines the development issues of the area, the main actors, their views and practices and describes the creation, progress and emerging problems of the LQC scheme. Research reveals contradicting approaches to sustainable tourism development which, in turn, influenced the LQC's evolution. The findings are critically discussed in the light of the Social Learning (SL) approach to social change and sustainable development. According to SL it is only through interactive (participative), concerted action that stakeholders are able to co-construct an issue and its solutions. Given the dominance of “conventional” tourism in Greece as well as the top-down formation and implementation of policies, the importance of the long term facilitation of local stakeholders to achieve sustainable tourism development is demonstrated, along with other related lessons for planners and managers.     

The Impact of the September 11 Attacks on Airline Arrivals and Conventions in Nine Major U.S. Cities

Abstract

The purpose of this study is to research and analyze the impact that the September 11, 2001 terrorist attacks had on airline passenger arrivals and convention attendance in nine major U.S. cities. This study examined convention attendance and airline passenger arrivals from January 2000 to December 2002 of nine cities: gateway cities (Atlanta-Hartsfield International, Chicago-O'Hare International, Los Angeles-International, New York-JFK International), fly-in tourist destinations (Las Vegas-McCarran International, Orlando-International), and non-gateway cities (Houston-George Bush International, Phoenix-Sky Harbor International, and Seattle-International).     

Crisis Management and Its Impact on Destination Marketing

Abstract

This paper analyzes the crisis management procedures utilized by four specific Convention and Visitors Bureaus in a variety of disaster situations and locations across the United States. The crises studied are representative of both man-made and natural disasters, and occurred in destinations in which tourism plays a significant role. From these case studies, a comprehensive set of crisis management procedures was compiled for the benefit of Convention and Visitors Bureaus nationwide. Such standardized crisis management procedures will presumably contribute to a faster and more efficient recovery for any destination after a crisis, as these procedures have been used in actual crisis situations.     

So You Want to Build a Convention Center

ABSTRACT

This is a case study of a convention center development project in the university town of Flagstaff, Arizona. The case answers the question: What can a project management team planning a complex public/private/public convention center project realistically expect in the first phase of the project? Hope is presented as city leaders' probable initial preparation using linear planning through the Project Management Process Model. Reality is presented as Phase I of the model unfolds and intended plans quickly diverge from expectations. The Hope/Reality Gap offers lessons-learned.