The Use of Importance Performance Analysis in the Hospitality Industry

ABSTRACT

Increased demands placed by consumers, competition, and shrinking management teams has resulted in the need for hospitality professionals to use effective tools to improve the changing situation. The Importance Performance Analysis (IPA) was a tool first introduced by Martilla and James (1977) to assist professionals in evaluating the effectiveness of various agency issues and attributes. Hospitality researchers have used this technique in at least forty-two studies since then. The purpose of this study was to compare the use of IPA in hospitality related research and compare historical use of IPA to a recent study in a private club setting.     

Valuing financial,health, and environmental benefits of Bt cotton in Pakistan

Data from a farm survey and choice experiment are used to value the benefits of Bt cotton in Pakistan. Unlike previous research on the economic impacts of Bt, which mostly concentrated on financial benefits in terms of gross margins, we also quantify and monetize health and environmental benefits associated with technology adoption. Due to lower chemical pesticide use on Bt cotton plots, there are significant health advantages in terms of fewer incidents of acute pesticide poisoning, and environmental advantages in terms of higher farmland biodiversity and lower soil and groundwater contamination. Farmers themselves value these positive effects at US$ 79 per acre, of which half is attributable to health and the other half to environmental improvements. Adding average gross margin gains of US$ 204 results in aggregate benefits of US$ 283 per acre, or US$ 1.8 billion for the total Bt cotton area in Pakistan.     

Participation to the public life and becoming organized at local level in Romani settlements in Izmir

There are more than 20 million Romani residents in many countries around the world. Due to social and economic reasons, many Romanies do not declare their ethnic origins; therefore, it is not possible to obtain any exact figures from official records. Romanies may have a preference of not defining themselves openly as “Romanies”. However, it is thought that they are distinguished from non-Romanies with their unique behavior and speech. Actually, physical features cannot be used as a definite distinctive feature in identifying Romanies. As a matter of fact, the first Romanies who had entered Europe were identified by their dark skin color and black hair, whereas today, it is possible to see Romanies with light skin and hair color. Romanies and music are often considered together; they have trained numerous accomplished musicians.     

甘肃省景泰川电力提灌灌区计划用水的技术实践与效果

计划用水对于提高灌区经济效益具有重要的现实意义,既满足农作物的需水需求,又降低用水户的投入,既不浪费水资源,又节省工程管理费用和运行费用,使双向效益最大化。     

Information technology change,work complexity and service jobs: a contingent perspective

We examine the contingent impact of implementing an enterprise‐wide information technology system (Enterprise Resource Planning) on perceptions of work complexity in clerical, technical and managerial service sector jobs. Using matched and control samples of employee survey data, we compare pre‐ and post‐intervention perceptions of work complexity and importance of analytical skills across three hierarchical job levels: clerical, technical and managerial. We find that employees in clerical jobs, at the lowest level in the hierarchy, experience a significant increase in work complexity and need for analytical skills, whereas those in technical and managerial service jobs do not. Implications for theory, management of technology and employment policy are discussed.     

浅谈档案信息资源的开发利用

文章从档案信息资源的特殊性入手，对档案信息资源的开发利用这一课题进行了深入细致的阐述。     

探寻新形势下的“形态构成学”发展思路

当代设计教育正朝着多元的方向发展。以"形态构成学"为专业基础的教学研究有助于推进专业建设及课程建设的进程。本文从三个方面进行阐释,试图寻求"形态构成学"新的发展思路。     

ECONOMETRIC ANALYSIS OF EUROPEAN CARBON DIOXIDE EMISSIONS BASED ON RECTANGULAR SUPPLY-USE TABLES

This paper formalises the so-called Supply-Use Based Econometric (SUBE) approach that allows for the introduction of econometric analysis in the calculation of backward input–output multipliers of the Leontief-type quantity model, using rectangular supply and use tables. The SUBE approach does not require any kind of inverse matrix and incorporates the traditional approach (with square supply-use tables) as a particular case. The empirical analysis shows that the SUBE carbon dioxide multipliers for the EU27 are considerably lower than those obtained by the traditional Leontief inverse. In an application of the SUBE approach, the European economy appears to emit about 10% less carbon dioxide than in a situation in which it would not import any intermediate inputs from outside the EU27.     

Young adults’ attitudes towards credit

This research project was undertaken to study young adults’ attitudes towards credit in general. A sample of 980 young Canadian adults, ages 18–29, participated in a telephone survey. Results reveal that they recognize both the advantages and the risks associated with credit. Regression analysis shows that attitudes towards credit is positively related to education, the number of credit cards held and knowledge of credit, but negatively related to the number of children. The young adults who reported that their parents and friends are heavy credit users are more likely to have positive attitudes towards credit. No link was found with the participants’ level of debt.