Re-assessment of E-S-Qual and E-RecS-Qual in a pure service setting

Understanding and measuring electronic service quality including its dimensions has become crucial since a growing volume of business takes place in the cyber world. This paper focuses on measuring electronic service quality and service recovery issues by means of E-S-QUAL and E-RecS-QUAL scales in a pure service oriented setting and across a culturally different consumer group than the original scale. This research covers 2017 customers' assessment of the electronic service quality offered by 13 banks in Turkey. Findings suggest a refined and more stable version of the E-S-QUAL scale for the internet banks. Comprehensive psychometric tests also suggest that E-RecS-QUAL is an appropriate tool to evaluate online service recovery in consumer research.     

国土资源大调查成果社会化服务评估体系

国土资源大调查成果社会化服务评估是一项紧迫而且难度较大的研究工作。国土资源大调查成果社会化服务评估的指标体系包括:立项阶段的评估指标、实施阶段各类项目的评估指标和年度专项成果、集成/计划项目成果的社会化服务评估指标。     

仪式传播：传播研究的文化视角

20世纪70年代,美国传播学者凯瑞提出“传播的仪式观”,以期对美国经验主义传播研究进行纠偏。仪式是人类文化的积淀,已经形成集体无意识。借鉴人类学的仪式理论对传播研究进行观照．有利于传播研究的深化,是对人类传播更为本质的探讨。仪式传播的论域总体上涵盖仪式自身的传播和仪式化的传播。在当代世俗社会,尤其是对仪式化传播的探究,更能揭示出人类传播文化的、认同的、意识形态等的多元意涵。     

京沪高速铁路生态现代化的思考——基于区域生态系统项目的技术经济评价模型

京沪高速铁路生态系统建设将是中国东部六省市率先实现生态现代化的重大契机,正外部性效应是京沪高速铁路生态系统项目技术经济评价的主要特征,管理部门有必要定量测算其复合生态系统的生态正外部性并使正外部效应内部化.根据京沪高速铁路生态系统的收益应该等于其具有私人品属性的正产品收益和具有正公共品属性的副产品收益之和这一原理,可以设计京沪高速铁路生态系统技术经济评价的三个主要指标,它不仅可以用于其项目评价,而且从理论上为政府最大限度地支持生态系统的发展,提供一个定量测度的工具.     

生产者服务业对制造业的贡献和拉动作用——基于合肥市的实证研究

随着经济全球化和国际产业专业化分工的发展,现代服务业特别是生产者服务业逐渐成为现代经济体中增长最为迅速和最具有活力的产业之一,其对制造业的贡献和拉动作用也愈发明显.基于合肥市生产者服务业对制造业贡献和拉动作用的实证分析,提出相应政策建议:合肥市应该大力发展物流服务业,全力发展商务服务业,加快发展金融服务业,进而形成发达的生产者服务业,全力打造中部地区现代制造业基地.     

Minimum‐data analysis of ecosystem service supply in semi‐subsistence agricultural systems

Antle and Valdivia (2006, Australian Journal of Agricultural and Resource Economics 50, 1–15) proposed a minimum‐data (MD) approach to simulate ecosystem service supply curves that can be implemented using readily available secondary data and validated the approach in a case study of soil carbon sequestration in a monoculture wheat system. However, many applications of the MD approach are in developing countries where semi‐subsistence systems with multiple production activities are being used and data availability is limited. This paper discusses how MD analysis can be applied to more complex production systems such as semi‐subsistence systems with multiple production activities and presents validation analysis for studies of soil carbon sequestration in semi‐subsistence farming systems in Kenya and Senegal. Results from these two studies confirm that ecosystem service supply curves based on the MD approach are close approximations to the curves derived from highly detailed data and models and are therefore sufficiently accurate and robust to be used to support policy decision making.     

寻租行为与国家自然文化遗产管理

本文主要研究中国自然文化遗产使用权出售中出现的寻租现象。首先对寻租行为的表现及其产生的原因进行了分析,并得出结论:当经营者贿赂政府官员的成本不高于预期获得的全部非生产性超额利润的下限,同时又不低于政府官员所可能受到的风险损失的上限时,经营者的寻租行为才会产生;然后分析了寻租行为产生的危害;文中最后对如何避免寻租行为的产生提出了相关的政策建议。     

Modelling the supply of ecosystem services from agriculture: a minimum‐data approach*

We argue that to support agriculture–environmental policy decision making, stakeholders need ‘quantitative back‐of‐the‐envelope’ analysis that is timely and sufficiently accurate to make informed decisions. We apply this concept to the analysis of the supply of ecosystem services from agriculture. We present a spatially explicit production model and show how it can be used to derive the supply of ecosystem services in a region. This model shows that the supply of ecosystem services can be derived from the spatial distribution of opportunity cost of providing those services. We then show how this conceptual model can be used to develop a minimum‐data (MD) approach to the analysis of the supply of ecosystem services from agriculture that can be implemented with the kinds of secondary data that are available in most parts of the world. We apply the MD approach to simulate the supply of carbon that could be sequestered in agricultural soils in the dryland grain‐producing region of Montana. We find that the supply curve derived from the MD approach can approximate the supply curve obtained from a more elaborate model based on site‐specific data, and can do so with sufficient accuracy for policy analysis.     

Private peering,transit and traffic diversion

Private peering refers to settlement-free connectivity agreements between Internet Service Providers meant to interconnect their networks by-passing congested National Access Points. We explore the incentives for bilateral peering with particular emphasis on traffic diversion. A private peering agreement between two providers improves the quality of both and would divert traffic from third parties. This provides an incentive for peering. A three-player model is introduced and analyzed. Complication introduced by price competition and heterogeneous consumers are also studied.     

Understanding the Demand-Side Issues of International Corruption

In global business, business organizations and their representatives frequently encounter corruption and may be the perpetrators, victims, or simply participants in such acts. While international corruption has existed in multiple forms for several years, many individuals, companies, nations, and international organizations are currently attempting to reduce or eliminate corrupt acts because of their harmful effects on local economies and the quality of life of citizens. Several of these corruption curtailment efforts have been directed toward the supply-side of corruption, i.e., those who make corrupt payments. In developing an understanding of corruption, however, and formulating strategies for its reduction, consideration must also be given to the demand-side of corruption, i.e., those who demand and accept corrupt payments. Accordingly, this study examined the demand-side of corruption and several related factors in the categories of government, economy and poverty, education, geography, and culture. Analysis of these factors employed the Corruption Perceptions Index (CPI), formulated annually by Transparency International (TI), and other sources. Several factors in each of the five categories were found to correlate significantly with perceived corruption, and strategies for addressing these issues were developed and discussed.