全面质量管理在大学图书馆的应用

全面质量管理是一种先进的管理思想和方法。大学图书馆TQM内容包括书、报、刊预定,书刊编目、分 类,提供服务,员工素质等方面的质量管理。应用TQM,应注重对制度的完善,坚持可持续改进。     

The effect of management commitment to service quality on employees’ affective and performance outcomes

A service recovery performance model is proposed and tested with data from frontline bank employees in Turkey. The model is derived from Bagozzi's (1992) reformulation of attitude theory. The empirical results suggest that top management commitment to service quality, as manifested by frontline employees' appraisal of training, empowerment, and rewards, has a significant effect on their perceptions of service recovery performance. The influence of management commitment to service quality on service recovery performance is mediated by frontline employees' affective commitment to their organization and job satisfaction. Implications of the results and further research avenues are discussed. Emin Babakus (ebabakus@ memphis.edu) (Ph.D., University of Alabama, 1985) is a professor of marketing at the University of Memphis. In addition to theJournal of the Academy of Marketing Science, his research has been published in such journals as theJournal of Marketing Research, theInternational Journal of Research in Marketing, theJournal of Retailing, theJournal of Business Research, and theJournal of Advertising Research. He serves on the editorial review boards of several journals. Ugur Yavas (raxyavas@mail.etsu.edu) (Ph.D., Georgia State University, 1976) is a professor of marketing at East Tennessee State University. Besides theJournal of the Academy of Marketing Science, he has contributed to such journals as theJournal of Marketing Research, theJournal of Business Research, theInternational Journal of Research in Marketing, theEuropean Journal of Marketing, International Marketing Review, theJournal of International Marketing, Management International Review, theJournal of the Market Research Society, theInternational Journal of Service Industry Management, andLong Range Planning. He currently serves as the editor of theJournal of Asia-Pacific Business. Osman M. Karatepe (osman.karatepe@emu.edu.tr) (Ph.D., Hacettepe University, Ankara, Turkey, 2002) is an assistant professor of marketing at Eastern Mediterranean University (Turkish Republic of Northern Cyprus). He has contributed to such journals as theJournal of Hospitality and Leisure Marketing, The Service Industries Journal, Tourism Analysis, theInternational Journal of Hospitality and Tourism Administration, andAnatolia: An International Journal of Tourism and Hospitality Research. He currently serves as the associate editor of theEMU Journal of Tourism Research. Turgay Avci (turgay.avci@emu.edu.tr) (Ph.D., Cukurova University, Adana, Turkey, 1995) is an assistant professor of management at Eastern Mediterranean University (Turkish Republic of Northern Cyprus). He has contributed to such journals asThe Service Industries Journal, theJournal of Hospitality and Leisure Marketing, Tourism Analysis, theInternational Journal of Hospitality and Tourism Administration, andAnatolia: An International Journal of Tourism and Hospitality Research. He currently serves as the editor-in-chief of theEMU Journal of Tourism Research.     

基于GASA算法的提前或拖期问题优化

针对企业生产的提前 /拖期问题,提出了提前 /拖期问题的数学模型,在此基础上,利用GASA混合优化策略优化之,既保留了传统遗传算法能很快达到最优值领域的优点,又通过结合模拟退火算法大大改善传统遗传算法在后期的收敛性。     

网络化对高校“两课”教学的影响及其对策

计算机国际互联网在全球范围内的迅速发展和普及,改变了人们的思维和行为习惯,冲击着当代大学生的文化生活、思想观念和世界观,冲击着高校“两课”教学。高校“两课”教师应顺应潮流,主动占领思想政治工作的新阵地,加强高校“两课”教学改革,提高“两课”教学水平。     

“五位一体”教学法及其在电子商务专业教学中的应用

“五位一体”的教学模式是为适应现代社会对经济管理类人才培养的要求而提出的一种新的教学理念和方法。本文系统地阐述了“五位一体”教学模式的内容及其内涵,并结合该教学模式在电子商务专业教学中的具体应用,就“五位一体”教学法的实质及其现实意义进行了深入的分析。     

我国上市公司股权融资偏好分析

我国上市公司表现出强烈的股权融资偏好,其形成的直接动因是股权融资成本对风险收益对等原则的背离,而深层动因则在于制度和政策性缺陷导致。对股权融资偏好带来的负面影响,必须采取措施进行规范、治理。     

顾客资产导向下的营销质量思考

顾客资产正日益成为衡量企业竞争力和长期绩效的重要标志。要真正实现顾客价值的最大化，企业必须在扩大市场占有率、识别顾客需求、识别顾客满意的质量因素、产品的创新和细分顾客过程等方面用质量的理念给予认真思考。     

中国房地产泡沫到底有多大

利用Ramsey模型，采取资本边际收益率法，实证测试了2000～2004年我国房地产的泡沫度，得出了期间我国房地产经历了从负泡沫、无泡沫到正泡沫演变的结论。     

奥肯定律与扩大的奥肯模型估计——关于中国就业与经济增长的数量关系实证(1978-2003)

奥肯定律表明与正常的(或潜在的或趋势的)增长率相比,高产出增长伴随着失业率的降低,低产出增长伴随着失业率的上升.作为一种经验规律,奥肯定律在西方很多国家的实践中得到了良好的验证.本文根据1978年以来中国的宏观经济统计数据进行模型回归检验,结果显示我国城镇登记失业率的变化与实际产出增长率之间不存在典型的奥肯规律.由于我国公开的失业率并不能反映真实的市场失业率,为此用就业量代替失业率,建立扩大的奥肯模型,分别对我国第一、二和三产业的就业增长与经济增长的数量关系进行估计.实证的结果显示我国第二、三产业的就业增长与产出增长和物价上涨均为正相关;而我国农业的就业增长与产出增长存在负相关.     

中国-东盟自由贸易区内劳动力市场的共享

中国与东盟建立了“10＋1”自由贸易区，近期内由于产业结构相似度高，会对自由贸易区内各国的经济造成一定的影响，尤其是会加大中国对东盟的贸易逆差。但从长期来看，双方相似的产业结构形成了共享的劳动力市场，贸易区内劳动力的国际流动，会促进贸易区内各国经济的发展。