A systematic review of AI technology-based service encounters: Implications for hospitality and tourism operations

The hospitality and tourism industry faces serious challenges during public health emergencies such as COVID-19. Managers are concerned not only about how to maintain business and provide humanized services but also about social distancing. This study presented artificial intelligence (AI) technology-based service encounters as a possible solution and examined the antecedents and consequences of the encounter triad including customers, employees, and AI. Based on a systematic literature review, the study identified 4 modes of AI technology-based service encounters: AI-supplemented, AI-generated, AI-mediated, and AI-facilitated encounters. In addition, the study developed an integrated model to specify the factors that influence AI technology-infused service encounters in general and the customer service outcomes that result from the encounters. The findings contribute to service management and AI application theoretically and practically.     

综合管廊内燃气管道泄漏事故现场应急处置方案与决策分析

燃气管道入廊后表现出了良好的性能和潜力,对于提高燃气管道运维安全性具有重要意义。但应对突发事件,国内现行标准规范仅在事故风机启动要求、管道阀门切断要求等方面做了简单规定,可操作性不强。从燃气管道入廊安全技术角度出发,总结分析相对成熟的直埋燃气管道事故处置技术,重点论述在编制现场处置方案过程中存在的主要矛盾,并对廊内燃气管道泄漏现场处置方案编制思路和内容提出建议。     

Homeless in America: injuries treated in US emergency departments, 2007–2011

Despite being a high-risk population, epidemiological research about injuries among homeless individuals is limited. We sought to describe injury characteristics among individuals identified as homeless in the National Electronic Injury Surveillance System (NEISS), and to compare them to age- and sex-matched controls. We searched text narratives for all patients with product-related injuries who presented to NEISS emergency departments from 2007 to 2011 to identify homeless cases (N = 268). A random sample of 2680 age- and sex-matched controls was identified for the same time period. The incident location differed between groups, and the mention of substance use was significantly more common among homeless cases than controls. The body part injured differed significantly between cases and controls for all age groups, with the exception of older adults. Among homeless cases, injuries occurred most frequently to the lower extremities, and sprains/strains, contusions/abrasions and burns were most common. Additional research on injury among homeless individuals is warranted in order to identify meaningful preventive strategies for this at-risk population.     

突发公共事件对电影行业影响的量化研究

人工收集和整理2012—2018年在中国市场上映的首轮院线电影信息数据,构建电影需求的嵌套logit回归模型,以新冠肺炎疫情为准自然实验,来量化突发公共事件对电影行业复产复工的影响。结果显示:第一,关于上映时间选择,在恢复营业后,如果所有因为疫情尚未上映的电影选择顺延上映能有效避免过度竞争的局面。第二,关于上映节奏控制,控制好未定档电影的上映节奏,保持适当的竞争能促进经济效益提升。其中,从11月份开始以每周两部的频率上映未定档电影的经济效益最佳。第三,关于上映方式选择,与线下播放相比,疫情期间选择线上播放能及时收回成本并有利于经济收益最大化的实现。研究结论为电影行业制定复产复工策略提供依据,为未来应对突发公共卫生事件提供参考。     

基于AD9361的掌上型LTE RRU设计与开发

当前小体积远端射频单元（Remote Radio Unit,RRU）主要是皮站级别的Pico-RRU,其重量和体积仍然难以满足掌上型的要求。为此,采用高集成度的AD9361芯片来实现长期演进（Long Term Evolution,LTE）宽带收发信机功能,配合时钟同步模块、放大器模块和控制接口电路等一起构建低成本的掌上型RRU。主要解决了基于AD9516的时钟同步、低相位噪声设计和高灵敏度接收机设计三个技术难点,成功实现了掌上型、高性能、低成本的设计目标。整个RRU样机尺寸为18 cm×10 cm×2 cm,质量约500 g,量产成本千元以内。测试表明,该RRU下行误差向量幅度（Error Vector Magnitude,EVM）小于3%,优于3GPP要求的8%;10 MHz带宽时上行接收机灵敏度优于3GPP要求的-93.5 dBm。     

Laypeople roles at road traffic crash scenes: a systematic review

This study aimed to identify the roles of laypeople at road traffic injuries (RTIs). A systematic review was conducted according to the Preferred Reporting Items for Systematic Reviews and Meta-Analyses (PRISMA) guidelines. The key words of ‘laypeople’, ‘layman’, ‘layperson’, ‘bystander’, ‘first responder’, ‘lay first responder’, ‘road traffic’, ‘road traffic injury’, ‘crash injury’, ‘crash scene’, ‘emergency’, ‘trauma care’, and ‘prehospital trauma care’ were used in combination with the Boolean operators OR and AND. We did electronic search on Google Scholar, PubMed, ISI Web of Science, CINAHL, Science Direct, Scopus, ProQuest. Based on the reviewed studies, some factors such as cultural conditions, knowledge, relief agencies, and demographic factors affect the interventions of laypeople at the crash scene in functional areas. Regarding the permanent presence of people at the crash scene, the present study can provide an opportunity to reduce different side effects of RTIs imposed on the society.     

中国应急物流政策研究(上)

在应急物流的体制、政策和预案问题上,我们必须遵循成本-效能原则,按照效率最高、效果最好、成本最低的总思路进行全面科学合理的系统化设计,并进行事后的评估和改进.为此,要建立信息化、精确化、高效率、低成本、快捷灵敏、安全可靠的应急物流管理体制,切实加强应急物流的组织管理和信息化建设,加强应急物流的成本一效能分析和数据库建设,加强应急物流通道建设,建立专业化的应急物流指挥体系和完善的应急物资配送体系.同时,中国迫切需要探索一条减少实物储备和静态储备,以最小实物储备量和最大能力储备量,来最有效地应对最复杂突发事件的新路子.     

海上遇险搜救综合通信系统的设计与实现

为了提高我国海上搜救应急反应的调度、指挥能力,利用现代通信、计算机、计算机 电信合成（CTI）等技术,实现了海上遇险搜救综合通信系统。该系统采用程控调度交换和 无线电台适配的方案,使用无线电台适配器将无线通信转换为有线通信,再通过程控交换机 将各级海上搜救中各类卫星、语音电话、视频系统等异构终端综合互联,实现有线通信系统 与无线通信系统的无缝连接,从而为值班和搜救指挥人员提供专业、便捷的通信、操作手段 ,提高指挥判断的准确性和效率。     

微波通信应急组网仿真系统设计

针对通信保障方案生成方式及评估手段落后的问题,设计了微波通信应急组网仿真系 统。系统以模块化的形式设计了体系结构,采用层次分析法构建了通信装备建模框架,通过 流程图描述了仿真过程并提出仿真实现方法,实现了数据库管理,给出了通信效果评估依据 及评估实现方法。最后通过日常组网训练仿真验证了系统的可行性与可靠性。系统通过虚拟 评估手段为用户提供较精确的数据支撑和结果分析,可对通信保障方案生成起辅助决策作用 ,有效提高应急通信保障效率。     

海外华人利益诉求的应急保护机制

随着中国每年出境人数的急剧增加,海外华人利益的保护就逐渐成为中国政府高度关切的课题。中国作为国籍国对海外华人利益的保护包括外交保护、领事保护和应急保护机制。这3种既相互联系但又有区别,而在最近发生的国际重大事件中,应急保护机制不断显现出其现实性和实用性。本文从应急保护机制及其相关概念的深入剖析入手,结合目前他国和我国应急保护机制的做法,提出了完善我国应急保护机制的重大意义和相应做法。