Improving interchanges in China: the experiential phenomenon

This paper examines the development of multimodal passenger rail hubs as part of the high-speed rail (HSR) network in the People’s Republic of China (PRC). The instrumental, attitudinal and affective experience of the journey through the interchange is assessed from the user perspective. Surveys are used from three HSR stations: Beijing South, Chengdu East and Suzhou North (N = 150), representing three types of HSR stations, i.e. national capital, regional capital and sub-regional city. ‘Expected’ and ‘realised’ facilities are compared – with the difference representing the ‘disgruntlement’ factor (after Stradling et al., 2007).The unprecedented urbanisation process currently being witnessed in the PRC, together with the rapid development of the HSR network and associated multimodal interchanges, offers much opportunity to develop a leading-edge public transport system and urban development predicated on the use of public transport. Although the importance of intermodal interchange hubs is being increasingly recognised, the journey experience through the interchange often remains poor, with problems including Wi-Fi availability, waiting and seating, the availability of door-to-door ticketing, crowdedness, access to the hub, time of travel through and waiting in the hub. MANOVA analysis and factorial (three way) MANOVA analysis are used to explore the differences between intermodal hubs, with many instrumental and particularly attitudinal and affective factors being significantly influenced by location.     

基于时间维度的组织学习理论——组织从过去经历中学习的模型

从经历中学习是组织学习的重要方面。从科学、严谨的研究范式出发,结合东方传统的"阴阳"哲学思想,基于时间维度提出了包含学习主体、经历样本、成功失败经历集、学习主体特征、"知"和"行"等要素的组织从过去经历中学习的模型,并对相关问题进行了探究。具体包括:学习主体从经历中学习的认知特性;不同类型经历对应的不同学习方法,成功经历和失败经历对学习效果的差异性影响,经历集影响"知"和"行"的7种自动的和有意的学习方式;"知"与"行"相互转化及其触发机制;客观世界从时间和空间两个维度客观展开的观点等。该系统模型为未来研究提供了理论框架和实证检验方向。     

The cognitive and the action-oriented elements of competence along the innovation process – evidence from R&D teams in the medical equipment sector

Abstract

Organizations are constantly searching for ways to enhance their innovative capacity and to sustain their competitive advantage. Much of the literature focuses on knowledge as the key driver for this pursuit. Unlike other studies, we define experience and knowledge as two basic elements of competence by borrowing from the experiential and cognitive learning theories and contrast their impact on the innovativeness of R&D teams. Building on the competence based perspective, we posit that the differences in competence inputs explain variations in team innovation performance along the innovation process. To test our assumptions, we analyzed the aggregated knowledge and experience levels for different technology competences of 868 employees in 49 R&D teams in a large contract-engineering corporation in the medical equipment sector. The findings reveal that technology experience is particularly fruitful within innovation implementation and is a driver for successful market introduction. The research contributes to the understanding when competence elements are especially important.     

Research on a diagnostic system of rural vitalization based on development elements in China

In 2017, the Chinese government implemented a national strategy of "Rural Vitalization" that sought to realize full-scale rural vitalization. However, is it possible to achieve vitalization for all the villages in China? How should their development potential be determined? This paper identified and analyzed the "element-composite" messages of rural development based on 99 exemplary sites of “Beautiful Villages” in China. Combined with the projection pursuit classification method, a diagnostic system of rural vitalization was established; then, Dehua County was taken as a case study for an in-depth analysis. Based on national data analysis, the final results indicated that livelihood resources (LR), agglomeration effects (AE), location and transportation (LT), cultural/natural landscapes (CN), and economic circumstance (EC) are essential elements for successful rural development. Additionally, EC was the only exogenous element, while the remaining elements were endogenous. Furthermore, the villages with better EC presented urbanization rates of 38∼82 % and Engel coefficients of 29∼41 % in their counties; exemplary sites lacking LR, CN, LT, and AE account for 13.13 %, 19.19 %, 26.26 %, and 60.61 % respectively, so the indispensability of these elements decreases progressively in sequence. Only 2 % of villages rely on single element for success, therefore, the composite pattern of development element was also critical; 10 out of 16 types were found to successfully facilitate village development, among which, the type of R-a-L-C (32.32 %) and R-A-L-C (15.15 %) were considered as the greatest potential patterns for vitalization. Finally, by means of the diagnostic system, the ratio of representative villages for high-low potential in Dehua County is evenly split; then, development paths, and land use policies that match with paths were proposed, on the basis of development potential and “element-composite” condition of themselves.     

Bridging the valuescape with digital technology: A mixed methods study on customers’ value creation process in the physical retail space

This mixed methods study investigated how value is created in the physical retail space and how the customer experience is influenced by digital technology. A cross-sectional survey, with both qualitative and quantitative components, was distributed across a heterogeneous sample of 832 customers. The results revealed an overarching model comprised of three interrelated clusters: customer, service provider, and digital technology. We propose that this model can be understood as a valuescape, where customers' specific goals, needs, and desires drive them to interact and co-create value with service providers in the physical retail space, with digital technology either enhancing or disrupting this value co-creation process. The results also show that the importance of aligning digital solutions with customers’ drives increases at the same pace as reliance on technology. The findings offer guidelines on how to utilize digitalization to leverage customer experiences and thus strengthen the attractiveness of physical retail spaces.     

Here Today,Gone Tomorrow? Mapping and modeling the pop-up retail customer journey

Pop-up retail and customer journey mapping are widely adopted in the retail industry, yet they have received modest coverage within academic literature to date. Through a qualitative field study of five marketplace-based pop-ups (MBPUs), this research defines and identifies differences and similarities between marketplace-based pop-ups (MBPUs) and brand-based pop-ups (BBPUs), seeks to understand how marketplace-based pop-ups fit within the customer journey and experience, and explores how touchpoint ownership and influence illuminates the understanding of the marketplace-based pop-up customer journey. Further, this research extends an existing conceptual customer journey framework to visually map and model the purchase stages, touchpoint categories and types of marketplace-based pop-up customer journeys. As a result, this research presents and discusses three emerging themes (here today gone tomorrow; high-touch low-tech; and ownership and influence) to further the understanding of MBPUs. Pop-ups are more than a single encounter; they are a complex customer journey process, whereby the customer travels through pre-purchase, purchase and post-purchase stages, and across multiple touchpoints.     

多孔连续斜交框架桥顶进施工过程受力分析

城市道路下穿铁路框架桥顶进施工的关键是合理控制桥梁主体结构的受力。为了对框架桥顶进施工过程进行受力特性分析，采用Midas有限元软件模拟了框架桥在滑板上开始顶进、框架桥重心即将离开滑板、框架桥顶进即将就位三个施工阶段。结果表明，该框架桥的施工过程是安全可靠的，同时结合工程项目实际给出了顶进施工的注意事项。该方法可用来指导类似工程顶进施工过程的受力分析和施工控制。     

An investigation of the moderating effects of current job position level and hotel work experience between technology readiness and technology acceptance

Rapid technology development has greatly changed the hotel structure in operation or customer relationship management. Most previous studies simply employed either the technology readiness index (TRI) or considered the technology acceptance model (TAM) to predict consumer behavior from the perceptions of consumers. Nonetheless, only limited studies, if ever any, integrated technology readiness (TR) into technology acceptance model in hospitality. Hence, to bridge the aforementioned research gap, the purpose of the present study is to advance and modify TAM by proposing a new research framework which integrates TR into TAM. Online questionnaire survey was conducted with hotel employees through a well-known survey company Qualtrics. Data were then analyzed by structural equation modelling. Findings indicate the direct relationship between technology readiness (TR) and technology acceptance (TA), and reveal the moderating effects of current job position level and hotel work experience on the proposed research framework. Implications are further discussed.     

When gamification backfires: the impact of perceived justice on online community contributions

ABSTRACT

While online communities may enhance firm performance, they commonly fail to retain members. To address this challenge, scholars and managers call for the use of gamification. However, despite gamification’s growing use in online communities, insight into its effect on member experience and behaviours remain limited. We hypothesise that gamification affects member-perceived distributive and procedural justice. In experimental studies, we assess the impact of in-gamification perceived justice on member contributions. We find that while high in-gamification perceived procedural justice acts as a necessary prerequisite for member contributions, high distributive justice can reduce game-related uncertainty, thereby rendering gamified practices less fun, particularly for low-engaged community members that tend to value rewards. We add to the literature by (a) pinpointing the core role of perceived justice in the persistence of online communities, and (b) unveiling that high distributive justice can lead gamification to backfire in online communities by affecting member experience and contributions.     

西藏民族宗教领域立法工作初探

作为西藏地方立法重要组成部分的民族宗教领域立法,因其政治性、政策性、敏感性等要强于一般地方性立法,理应加以重点关注和研究。西藏自治区成立至今,西藏民族宗教领域立法既取得了显著成效,也形成了具有浓郁西藏特色的宝贵经验,这些都是西藏地方性立法应该坚持和加以发扬的。面向新时代,西藏从当初的社会管理走向深层次的社会治理,涉及民族宗教领域立法存在的诸多问题也日益凸显。正视问题才能建立并逐步完善具有中国特色、西藏特点的民族自治地方立法体系。