From sustainability to customer loyalty: A case of full service hotels’ guests

More hotels adopt ecofriendly practices and implement innovative technologies to reduce carbon footprints and increase a viable green image. Many hotel guests value hotels that offer up-to-date technology and demonstrate sustainability efforts through various sustainable programs. Previous studies investigated how ecofriendly practices would induce higher customer loyalty and increase the image of a hotel brand in the past decade and reported the benefits of implementing green efforts in hotels. This study, which included distributing surveys to over 1200 existing hotel guests in 2013–2014 in the southeastern United States, examined how technologies, innovations, and sustainable-effort-related factors have an impact on customer perceptions, selection decisions, experience, and post-experience.     

Understanding re-expatriation intentions among overseas returnees – an emerging economy perspective

This study investigates the reasons why returnees in an emerging economy, Vietnam, who have studied and/or worked abroad, and who have returned to their home country, intend to re-expatriate on their own initiative. We combine pull–push theory with the theory of planned behaviour (TPB) to explain the re-expatriation intentions of returnees. Using path analysis on a sample of 290 Vietnamese returnees, we find three pull–push factors associated with home and host countries that have a significant impact on returnees’ intention to re-expatriate: (1) dissatisfaction with career and life in their home country, (2) reverse culture shock and (3) expected career, family and quality-of-life outcomes from re-expatriation. For the TPB, we find that attitudes toward re-expatriation and subjective norms affect returnees’ intention to re-expatriate. Further, these factors either fully or partially mediate the role of pull–push factors on intention to re-expatriate. The study adds to the limited number of empirical studies on self-initiated re-expatriation and brain circulation of returnees in emerging economies.     

Hospitality management graduates’ perceptions of career factor importance and career factor experience

The purpose of this research was to examine the perceived importance and perceived experiences of career factors for hospitality management graduates and to examine differences in perceptions of hospitality graduates who left the hospitality industry with those who stayed. In addition, differences in perceptions between hospitality graduates and hiring managers were examined. Compared to those who had left the industry, hospitality graduates working in the hospitality industry indicated 11 factors were more important to them. Examples of these factors included having a career where graduates use their degree and a career with good promotion prospects. Graduates who left the hospitality industry indicated it was more important to have a career where they could contribute to society as compared to graduates that stayed in the industry. Hiring managers perceived their organizations offered more in a career than the graduates expected or deemed important which contradicts the findings from the graduates.     

社会主义改造时期内蒙古牧区经济发展的历史经验及启示

社会主义改造时期,内蒙古共产党工作委员会和自治政府在牧业区的一切工作,都要以有利于发展畜牧业生产、改善人民生活为出发点,规定了积极发展包括牧主经济在内的畜牧业经济总方针,制定并实施了一系列的方针、政策和措施。论文对这些方针政策的历史经验及其对内蒙古新牧区建设的启示加以探究。     

Shopping experiences: International tourists in Beijing's Silk Market

This study examines international tourists' experiences in Beijing's Silk Market, one of the China's most well-known tourist markets. Tourists' spontaneous reviews on TripAdvisor were analyzed through Leximancer, a computer-assisted qualitative data analysis software. The study confirms that markets can be major tourism attractions and can provide important experiences for international tourists. Most international tourists were impressed with their Silk Market trip. The dominant narratives of their experiences were the “price” of the items they “bought”, the “fun” of “bargaining”, and the “fake” quality of the products. Further analyses show that different satisfaction groups used somewhat different narratives to represent their shopping experiences and that male international tourists enjoyed the Silk Market experiences more than their female counterparts.     

意大利大学技术转移中心研究及可借鉴的经验

大学技术转移中心作为促进科研成果从大学向产业界转化的中介组织,受到了世界各国政府、大学和产业界的高度重视。在首先介绍了意大利技术转移活动发展现状的基础上,指出意大利大学技术转移中心对技术转移活动的重要作用,继而回顾了意大利大学技术转移中心的发展历程,然后分析了意大利大学技术转移中心的成功关键因素。最后,提出了对我国大学技术转移活动的经验借鉴。     

试论拓宽高校毕业生就业门路的主要经验和做法

拓宽高校毕业生就业门路的基本思路,是从与高校毕业生就业涉及的政府、用人单位、高校与毕业生本人四个行为主体入手,分析各个主体在毕业生就业过程中的不同作用,从而以市场化的就业机制协调各参与主体活动,探索拓宽高校毕业生就业门路的主要方法。     

Generation Y: An Agenda for Future Visitor Attraction Research

This study provides a comprehensive secondary‐based synthesis of previous studies on the profile and patterns of consumption of Generation Y, their consumption experiences and the role of information communication technologies and social media in determining their emerging patterns of behaviour at visitor attractions. The paper concludes by advancing a management‐oriented attraction research framework specific to Generation Y with a set of research propositions proposed to stimulate further research and management action on this specific and highly influential generational cohort. Copyright © 2013 John Wiley & Sons, Ltd.     

Book Review

Tourist experiences are often profound and help to shape the social world of actors. Memories of travels become part of lived experiences to share with others. Experiences of travels or holidays achieve iconic status in everyday lives, and are communicated through the stories of life into lived identities. Accounts of touristic experiences in naturalistic everyday interaction have a story-like quality to them which become mythologised, fabled and flamboyantly and richly narrated to friends and relatives back home. However it is often extremely difficult to collect naturally occurring data of these storied experiences. Interviews in contrast appear to have a more structured and less naturalistic quality. This paper argues that using less structured interview situations, and a very close, fine-detailed analysis of interview data that draws upon socio-linguistic approaches, it is possible to reveal the underlying narrative structure of accounts for and of touristic experience. The paper argues that the natural attitude of the tourist is a ‘narrativistic’ attitude, that an account of touristic experience requires the development of a story, to define, describe and provide reasoned accounts for touristic events. Thus stories are crucial to the development of touristic accounts, and understandings of touristic experience must take account of these narrative structures in order to fully understand what tourists do when they talk about their experiences: they talk about their identities and their worlds. This paper explores how such narratives are constructed and what ‘things’ (other than the events themselves) they communicate.     

日本节约能源的成效、经验及启示

日本积累了世界上最先进的节能技术,率先建立起首屈一指的节能型经济,在完善法律框架、制定综合政策、加强制度建设、健全管理组织、市场整合要素、动员社会参与等方面富有经验,对我国有多方面的启示。