网店客服管理难题与对策

网络购物的快速发展催生了一个新兴的网店客服职业。在网店客服管理中存在着招人难、管人难、留人难三大难题。管理者需要从加强校企合作和企企合作、强化对客服的培训和激励、重视网店的组织凝聚力建设三个方面入手,以实现客服人员的＂招得上＂、＂用得好＂和＂留得住＂。     

在国有股减持过程中创造双赢局面

国有股减持主要目的是为了增加国家财政收入，若充分考虑全体股东的利益、股票市场发展、公司治理水平的提升和建立守法运营文化的原则，还可实现更多的目标。文章提出了国有股减持的四种基本方式。     

新课程背景下高师数学教育改革的探索

基础教育新数学课程的实施带来了很多新的变化,这些变化也对高师数学教育提出了严峻的挑战。从课程目标、课程内容、教学方式、教学管理与评价四个方面分析了这些挑战,并给出了应对策略。     

关于高校贫困生问题的思考

20世纪90年代中期以来,高校贫困生人数和比例迅速增长,高校贫困生现象日益突出,高校贫困生已经成为了一个新的引人注目的弱势群体。本文在分析了我国高校贫困生的现状、特点和原因的基础上,从政府、高校以及社会三个层面提出了切实解决贫困生问题的对策。     

在高等数学教学中融入数学建模思想

学习高等数学的目的在于应用数学思想方法解决实际问题，该文通过实例表明将数学建模思想融入高等数学教学中，才能有效地提高学生的基本素养，提高学生应用数学思想、知识、方法解决实际问题的能力。     

关于“给排水工程计量计价”课程典型工作任务确定的研究

本文通过对给排水工程计量计价课程的学习现状研究,结合实际施工企业对给排水专业人员的技术要求,结合现行工程计价模式的变化和课程体系的变化,分析确定给排水工程计量计价课程的典型工作任务。     

Eighteenth-Century Evolutionary Thought and its Relevance in the Age of Legislation

This essay revisits the evolutionist writingsof the eighteenth century to clarify their key ideas concerninglegal and social evolution and to assess their relevance in thepresent era of pervasive legislation. The discovery of the principleof the accumulation of design is traced to these writings andthe continuity of twentieth century spontaneous-order theoryand new institutional economics with this tradition is noted.While highlighting the contributions of other institutional theoriststo the elucidation of the role of purposive action in legal evolution,the author argues that input designing does not alter the fundamentalnature of legal emergence as postulated by the eighteenth centuryscholars. The essay supports the ideal of legal generality, freespeech, property and contractual freedom as normative implicationsof the evolutionary viewpoint.     

The disclosure of key performance indicators in the public sector

This article investigates the disclosure of key performance indicators in the annual reports of Irish public sector organizations. It begins by discussing the two main driving forces behind public sector bodies disclosing performance information in their annual reports for the first time as well as looking at other contributing factors. The present situation with regard to the disclosure of key performance indicators in the whole of Ireland is then analysed. A number of annual reports from central government departments or agencies, local government bodies, other public sector entities and, in the case of the Republic of Ireland, semi-state organizations are examined to see whether such information is being disclosed and, more importantly, whether performance indicators are being linked to predetermined objectives and targets.     

Road safety impacts of the motorcycle in Brazil

Brazil has had high indices of traffic injuries and deaths since the 1950s, mostly related to the increasing and irresponsible use of the automobile. Upon approval of the Brazilian Transit Code (CTB) in 1997, traffic injuries and deaths began to diminish, despite an increase in vehicle fleet size, a phenomenon that had never occurred previously. Concurrently, starting in 1991 and with a great intensity after 1996, there has been a sizeable increase in motorcycle production and use, facilitated and encouraged by public officials. Between 1995 and 2000 annual sales figures for motorcycles doubled and reached 2 million units in 2008. Traffic deaths associated with motorcycles increased exponentially, rising from 725 in 2006 to 10,143 in 2010, eliminating the advances gained by the CTB in reducing auto-related injuries. This article analyses the process and its impacts on road safety. The first part summarises the main public policy decisions related to the theme. Part two analyses changes in traffic safety after the introduction of this new technology. Part three looks at the possible political, economic and social motives that lie behind this process. The final part suggests solutions to the great prejudice caused to society and the nation.     

文化翻译视角下《京华烟云》中的中国英语

当今世界,英语这门国际化语言出现了全球化和地方化的特点。带有明显东方特点的中国英语（China English）应运而生。中国英语（China English）是指带有中国文化蕴涵和文字特色的语言、文化、事物、思想意识等的词汇。中国英语在表达中国特有事物方面起到了很大的作用,传播了中国独特的文化。林语堂先生用英文创作的著名小说《京华烟云》中的中国英语就是中国文化传播的典范。由于中西文化的差异,中国特有的文化现象无法用地道的英语表达出来,因此林语堂先生在书中创造使用了大量的中国英语来阐释中国传统文化诸如婚丧礼宴,冲喜守寡,中医中药,古玩字画,赋诗作对,道家文化,饮食文化等等。纵观本小说,林语堂先生创造的中国英语主要体现在生态文化、语言文化、物质文化和社会文化等各个方面,中国英语的使用是本部小说的成功之处,有着重要的文化意义,这让更多的西方人了解了中国文化,有利于中西文化的渗透和融合。