装载机装运机构改进设计

全液压蟹爪式装煤机的侧取耙装机构与刮板运输机串联工作,共用一套传动装置,但不能适应作业现场实际需要.为此,重新设计装运机构,将装载与运输机构设计为联动机构,让其既可各自独立运转,也可根据需要联合作业,同步工作.2套独立的动力装置能够保证2个机构可靠运转.     

Dynamic capabilities through continuous improvement infrastructure

We examine the content of continuous improvement strategies and identify infrastructure decision areas that are important for continuous improvement initiatives. We present a framework of infrastructure based on the idea that continuous improvement can serve as a dynamic capability when it includes a comprehensive organizational context. Further, we study continuous improvement initiatives in five companies to investigate the practices used by them in each of the decision areas of our framework. This research adds to the conceptual understanding of continuous improvement and results in grounded propositions about critical areas of infrastructure for continuous improvement.     

持续质量改进在研究生教育规模扩张中的应用

研究生教育是我国高等教育的重要组成部分。自20世纪90年代末研究生教育规模迅速扩张以来存在的教学方法单一、缺乏实践和创新;导师数量缺乏,精力投入不足;学生被动学习,缺乏学术精神;教育资金紧张,基础设施不完善等问题,一定程度上给研究生教育质量带来了负面影响。提升研究生教育质量,高校需要构建组织机构,运用PDCA循环,进行持续质量改进。从强化质量意识入手,分析影响研究生教育质量的因素,提出质量改进的目标、方案和措施,并检查评价措施的有效性。根据评价结果调整实施方案和相关政策,提出更高的改进目标来进行持续质量改进。     

新型工业化过程中就业问题研究综述

研究如何在新型工业化过程中扩大就业以缓解我国日益严重的就业压力具有重大现实意义。在阐明新型工业化的内涵和特点的基础上,结合对新型工业化过程中就业现状与趋势的分析,逐步展开对新型工业化与就业的关系和相互影响,就业扩大机理,反失业和促进就业等问题进行相关研究回顾,并提出解决就业难问题的对策,以期为后续研究提供参考。     

完善连带责任制度建设的顶层设计探讨

完善连带责任制度的顶层设计,对制度的建设和发展具有极大的推动作用。连带责任制度的适用领域和数量会越来越广和越来越多,其结构会越来越完善、内含会越来越成熟。对于他可能带来的负面影响,会得到有效克服。文章从顶层设计的视角,对完善连带责任制度建设的多个问题进行了探讨,供法律工作者参考。     

New development: Wang Anshi's Wanyanshu as the origins of modern public management?

The drive for efficiencies across all areas of public spending in the UK has accelerated the need for improvements in service performance. This article considers how police performance might be improved through the adoption of a ‘Lean’ philosophy. This is seen as a potential driver for internal police improvements and is made in response to the government's call for reform and to address the challenges of a decrease in future police funding.     

Explaining the do-it-yourself (DIY) retail market in a developing country: preliminary lessons from India

Until now, studies of the Do-It-Yourself (DIY) market have been confined to advanced market economies, with developing countries ignored. This article begins to bridge this gap. Analysing a survey of 500 households in India, a developing country characterized by cheap and surplus labour, and a different cultural milieu, this article investigates whether it is possible to distinguish DIY consumers in the same manner as in Western nations as ‘reluctant’ or ‘willing’ DIYers. The analysis finds that in India, DIY consumers can be concurrently both willing DIYers doing so for pleasure (the choice model) or seeking self-identity from the end-product (post-modern theory) and at the same time reluctant DIYers doing so out of economic necessity reasons (economic determinism model) or due to the lack of appropriately skilled labour (a market failure model). Results also reflected cultural connotations to the respondent perceptions. The multiplicity of reasons, in consequence, shows that no one theorisation of DIY consumers' motives is universally relevant but all theories are sometimes valid. As such, a new typology of DIY consumers' motives has been inductively generated which is theoretically integrative. The results conclude on the need to move beyond using one theory and treating the others as rival competing theories, for a comprehensive explanation of DIY.     

Healthier for whom? Technological service improvement in the healthcare industry

This study tackles the dilemma of a technology-based service improvement wherein an organization performs a technology change to improve its service process, while its customers do not necessarily perceive the new service as an improvement. The empirical research follows a healthcare provider that changed its primary care provider appointment scheduling using a new call centre technology. The methodology involves three processes reflecting the entire change: personal interviews, focus groups, and surveys. To facilitate adoption of a technology-based service, it is recommended that there be a focus on customers’ experience with similar service industries’ image, and organizational policies on contracting service representatives.     

Methods for determining areas for improvement based on the design of customer surveys

Many firms conduct satisfaction surveys of their customers, with a view to using the analyzed results to identify areas of potential improvement. The weakness in this approach is that attributes with a lower satisfaction level might not be in need of improvement. They might merely be of little concern to customers. The present research develops several methods to identify areas that do require improvement. These methods include the importance–satisfaction (I–S) model, the improvement index, the quality-improvement index, the SERVQUAL survey, Kano's model, the extent of satisfaction, and the extent of dissatisfaction. An integrated model of service-quality measurement is used to cover all the customer surveys required for an international certification service company. In the case study, valuable information of various kinds is obtained from an analysis of the customer surveys. On the basis of this information, the firm can make appropriate decisions on areas for improvement, which are significantly different from those identified on the basis of a simple satisfaction survey.     

土地整治监管制度存在的问题及对策

土地整治监管是土地整治工作顺利开展的基础和关键。针对当前土地整治监管过程中出现的监管基础薄弱、缺乏依据、制度建设不足等突出问题,建立了"四位一体"土地整治监管体系,从强化监管组织建设,创新监管模式、构建全社会参与监管新机制、监管技术手段的信息化等方面提出了强化我国土地整治监管的对策及建议,为提升我国土地整治监管质量和效率提供了重要支撑。