Is There Any Change in the Public Service Values of Different Generations of Public Administrators? The Case of Turkish Governors and District Governors

In recent public administration literature, much attention is paid to changes in public service values, including ethical values, that guide public service. This paper reports on the results of an empirical survey conducted among a group of Turkish governors and district governors (including those in service and retired) who are from different generations. By focusing on the transformation of value preferences of Turkish governors and district governors, this study tries to identify variations in values, particularly about public service ethics, in accordance with the age and the length of tenure in public service. The findings of the research show a traditional and more or less consistent value pattern for Turkish governors and district governors. The most important public service values expressed by the respondents are consistent with often-mentioned crucial public service values in the literature. New or emerging values have not been present enough among the most important public service values. In brief, the results do not lend support to the often-assumed hypothesis that traditional public service values are devaluated or degraded by the emergence of businesslike values. In other words, new emerging values could not sneak into the public service culture in any convincing manner in spite of many years of NPM rhetoric and recipes.     

Community health service centers in China, not always trusted by the populations they serve?

Based on the idea that healthcare needs to be managed by individuals and that basic health services should be provided by the community, this paper examines the factors that impact urban outpatients' preferences for particular community health service centers (CHSCs) and hospitals. Rational consumption of healthcare is influenced by a patient's beliefs, beyond simple demographics and social structure. Ignorance of basic health issues leads to non-rational patient behavior, which also explains the confusion in Chinese health reform regarding people's mistrust of CHSCs. Health education in the form of self-managed care may increase personal health knowledge and encourage individuals to make use of the basic health services that are supplied by CHSCs.     

内蒙古牧区社会保障问题研究——以西乌珠穆沁旗为例

内蒙古牧民基本养老保险制度和医疗保险制度的确立在一定程度上解决了老年牧民的后顾之忧,它的实行是改革开放成果惠及人民群众的体现,但内蒙古牧区有别于传统意义上的农村,农村社会保障体系在此并不完全适用。因此,有关部门在设计好相关制度的同时,应加大对贫困地区和贫困牧民的财政支持力度;大力宣传牧民养老保险制度和基本医疗合作保险制度的宣传,提高牧民的保险意识;扩大蒙医蒙药的覆盖范围。     

论我国外空知识产权的国内立法战略

外空的知识产权问题是伴随着外空活动的商业发展而逐渐出现的。由于现有的国际外空法律文件和有关知识产权的国际公约均没有对外空活动的知识产权作直接规定,使许多国家的企业在推进空间技术进步和开发太空新产品的过程中,在知识产权问题上遇到了冲突与尴尬。因而,近些年来一些发达国家开始利用空间的潜力来表达外空活动中的知识产权问题,并力图形成世界范围的知识产权标准及其在国际上立法的可行性。在这种情况下,中国需要作出战略选择。     

一线服务员工努力意向影响因素研究

在对一线服务员工的努力意向的各种影响因素进行文献回顾的基础上,文章认为学者们的研究视角大体可分为动机视角和承诺视角。并从动机视角的相关研究中整理出5个方面的驱动因素即：组织支持、员工个性特质、工作中的社会性支持、工作相关特性和顾客积极反馈。其中,3种顾客积极反馈行为是最新的研究进展。另外,文章还识别出一些影响驱动／承诺因素——努力意向这一关系的调节因素和中介因素。最后,文章提出了未来的研究方向。     

Competition Effects of Supermarket Services

This article investigates the competition effects of supermarket services using fluid milk as a case study. A simultaneous equation model for services and price competition is estimated with scanner data from fifteen supermarket chains using two alternative measures of services, namely store size and principal components of in-store services. Empirical results show that increasing services results in economies of scope, greater supermarket chain-level demand, lower price elasticity of demand, and enhanced market power, leading to higher milk prices and quantity sold. We conclude that, as result of service competition, supermarkets differentiate themselves from competitors and successfully attract less price-sensitive consumers.     

Who has benefited from the health services system for the elderly in Japan?

This paper examines the demand and supply of medical services for the elderly in the health services system characterized by per-month fixed copayment and selective capitation fee scheme for outpatients with chronic diseases. The results indicate that the beneficiary, in particular the household dependent, visits a physician more frequently because the actual copayment decreases for the household dependent, but is nearly the same for the head of the household. Physicians, however, provide more services to the beneficiary partly because of the lowered copayment and partly because of the capitation fee scheme, which they will select instead of the fee-for-service scheme only when capitation is more profitable than Fee-for-Service. As a result, physicians as well as the insured benefit from the health services system.     

高校图书馆志愿服务管理解读

文章阐述了志愿服务产生的缘由,解读了志愿服务内容,提出如何加强志愿者管理,才能达到应有效应,从而将图书馆工作推向一个新台阶。     

服务业中基于六西格玛管理的客户中心化流程的优化

本文通过分析服务业流程特点,为服务业提供实施六西格玛管理模式与框架,优化服务业流程,为服务业实施六西格玛管理提供参考。     

关于知识产权工作的思考

文章分析了湖南衡阳钢管(集团)有限公司知识产权管理过程中存在的困惑及不足,并在此基础上提出了相应的对策和建议。