Sharing the Journey: Exploring a Social Leisure Program for Persons with Dementia and Their Spouses

In this article, we highlight the marginalization and exclusion persons with dementia and their spouses often face in leisure practices and spaces. We then explore aspects of a peer-led community social program aimed at inclusion. Framed in creative analytic practice, the experiences of members of the social program are shared through a composite narrative. This narrative tells the story of a couple from the point of diagnosis who seek support and education and eventually find deep social connections with others who are on a shared journey. We draw from this narrative to explore meanings of inclusion for spousal couples on the dementia journey and use a social justice lens to consider how to address experiences of exclusion in leisure practices and spaces.     

Linking Organizational Justice to Job Performance: Evidence from the Restaurant Industry in East Asia

This study examines the role of justice in a leader–subordinate dyadic relationship and the effect of the relationship quality on job performance in the restaurant industry. Based on the well-established framework of justice, the social exchange theory, and Confucian cultural background (collectivism) in East Asia, the study proposes and tests a model that attempts to understand a dynamic relationship among four dimensions of justice, two types of trust, and job performance. Using the data collected from restaurant employees in South Korea, the study finds that distributive justice and interactional justice are critical for nurturing an affect-based trust in East Asia.     

Sustainable tourism,justice and an ethic of care: toward the Just Destination

While a strong knowledge base has developed in sustainable tourism, theoretical links to justice and ethics have been slow to emerge at the destination level, especially about fairness, equity and justice for disadvantaged local groups, including poor, minority and indigenous populations. This paper draws upon, and justifies the use of several key philosophical traditions and social-political perspectives on justice to tackle this issue. A case study illustrates a range of justice issues experienced by local Mayan residents in Quintana Roo, Mexico, related to procedural and distributive justice, fairness and equity in the development and marketing of their natural and cultural heritage for tourism, as well as discriminatory and exclusionary practices toward that ethnic minority. Together, theoretical and empirical insights corroborate the need for a justice-oriented framework that addresses the social and cultural well-being of disadvantaged populations, and attempts to ensure that the poor are better off through tourism development and marketing. Following Rawls’ concept of justice, and linked to Fainstein's Just City, a preliminary framework, based on a joint ethic of justice and care, is outlined to guide tourism development, marketing and policy making in the Just Destination and to offer performative resistance to a globalized culture of consumption.     

Feel free to keep quiet: The implications of employee voice expectations

Although we know that expectations predict behavioural engagement, researchers have yet to examine the impact of voicers' expectations on the voice engagement process. This conceptual paper introduces the construct of voice expectations and explores the role that voicer expectations play in the voice process. In doing so, I build a conceptual model of the voice expectancy violation and confirmation process and discuss the role the voicer's violated or confirmed expectations can have on future decisions to speak up.     

Impact of organizational justice on customer satisfaction in the hospitality industry of Pakistan: The moderating role of uncertainty avoidance

This study investigates the impact of distributive justice, procedural justice, interactional justice, and informational justice on customer satisfaction in the hospitality industry of Pakistan, also the study investigates the moderating role of uncertainty avoidance on all relationships. Data were collected from 309 consumers from all provinces of Pakistan. A significant positive impact of dimensions of organizational justice on customer satisfaction is found; however, contrary to expectations, no moderating role of uncertainty avoidance is proved for any of the relationships. At the end of the article, the results of the study are discussed. This study shows potential implications for service providers.     

Shopping for Human Rights. An Introduction to the Special Issue

Globalization, free trade, and individualization have opened up a worldwide marketplace for trading goods. The fair trade movement and other political consumerist endeavours view consumers as important active holders of responsibility for global welfare. Civil society and governments strive to teach consumers how political consumerism can be used as a push factor to change market capitalism. The market itself can also create an interest in political consumerism and, thereby, teach consumers about the political responsibility embedded in their shopping choices. When this happens, the market works as a pull factor for securing human rights. Questions can be raised about the significance of political consumers as a way to solve complex global problems. Political consumerism may be a fair-weather option that loses its attractiveness in times of downward private and corporate economic spirals. Parts of the fair trade movement believe that there are problems with sole reliance on voluntary consumer choice and using personal money and private capital to solve human rights problems by shopping them away. The exponential growth of voluntary codes of corporate conduct and labelling schemes has also created contradictory practices, incoherence in efforts, and superficial changes or what activists call “sweatwash.” Increasingly, many actors call on international law to create new standards that apply direct human rights obligations on corporations.     

Keynote Speech: Opportunities and Challenges for Mexico Today

Since its pre-colonial history, Mexico has demonstrated two contrary tendencies: the outward-looking, global trader and the protective, nationalist instinct. Today, the seven major constitutional reforms of the PRI government reflect the former. However, the teacher’s union, some presidential advisors, and the criminal justice system reflect a preference for the latter. The more progressive sectors of Mexican society assert the need to participate in the global economy, but latent protective and nationalist tendencies throw up challenges. This article examines several contemporary examples of each tendency and demonstrates how they coexist uneasily in modern Mexico.     

An Alternative Lens for Understanding Technology Acceptance: An Equity Comparison Perspective

Many studies of technology acceptance have noted that new technology can have far-reaching effects, dramatically changing the environment (e.g., work, home, school) in which we use the technology. The current research considers an equity comparison perspective on technology acceptance and usage in the context of online discussion tools based on the equity implementation model (EIM). The EIM applies equity theory to assess user net outcomes related to adopting new technology in comparison to the net outcomes of other technology stakeholders. Facilitating conditions with the new technology are investigated as a moderating factor on intentions and usage. Equity theory and social comparisons provide an alternative lens for understanding technology acceptance that may capture broader issues related to the changes resulting from new technology. This research describes what we believe to be a first effort to operationalize social comparisons of equity in the context of technology acceptance. A survey instrument measuring social comparisons of net outcomes is developed, and a longitudinal, empirical study is conducted in the context of online discussion forums. The research model is also investigated within a nomological network of technology acceptance constructs. The results indicate that the model provides explanatory power comparable to existing models of technology acceptance and that outcome comparisons provide unique insight beyond known determinants of intentions and usage.     

Progressive Reduction of Economic Inequality as a Macromarketing Task: A Rejoinder

SUMMARY

This is a response to Capaldi's reflections on our article in the same volume. Since reduction of global inequality is a necessary condition for global sustainability, our rejoinder focuses on global in-equality. Accordingly, our response: (a) defines inequality generally and specifically, (b) determines that the macromarketing effects of global inequality are the inadequate consumption by many and an unacceptable quality of human life for many, and hence (c) argues that the progressive reduction of global inequality is a challenge for macromarketing.     

Procedural justice in promotion decisions of managerial staff in Malaysia

Previous research indicates that procedural justice in promotion decisions has affected employees' organizational commitment, intent to leave and career satisfaction. The purpose of this study was to examine the effect of procedural justice in promotion decisions on managers' commitment, specifically organizational commitment, intent to leave, career satisfaction and job performance in multinational companies in Malaysia. Data were obtained from a sample of managers with more than 10 years of service in the organization through in-depth interviews. The findings show that perceived procedural injustice in promotion decisions have an unfavourable impact on employee commitment, job performance and career satisfaction. The intent to leave is also higher, especially among young managerial staff.