How to increase multichannel shopping satisfaction? An adapted Kano based stage-gate approach to select new technologies

Today, brick-and-mortar retailers with integrated online shops have many alternatives to increase their customers’ shopping satisfaction: They could invest in (for the retailers) new physical store technologies (e.g., beacons or magical mirrors if not implemented up to now), new online shop technologies (e.g., visual tagging or webcams), or in new less technology-based improvement options (e.g. events or product testing). We propose an adapted Kano based stage-gate approach to support multichannel retailers confronted with such selection problems. The approach is applied to a major European sporting goods retailer. 37 improvement options are pre-selected and evaluated by current and potential customers. It can be shown that instore returns, instore services, reserve&collect, click&collect, customization, product testing, and magical mirrors are drivers of satisfaction for the current customers and should be implemented in contrast to, e.g., geofencing or beacons. The potential customers are more technology-savvy, but show similar categorizations as a current customer segment and so confirm the selection.     

Customer Roles in Self-Service Technology Encounters in a Tourism Context

This paper reports on a study which explored the customer perspective on their roles in SST encounters in a tourism context, through the theoretical lens of service-dominant logic. The study employed short qualitative interviews with airline passengers at an international airport. The findings suggest that customers can assume six roles in an SST encounter which can be viewed as either positive or negative in terms of value creation. Therefore, a key contribution of this paper is the development of a role–experience continuum which depicts the variations in customer experiences of value creation in a tourism context.     

米东区供热系统中推广应用节水节电技术

乌鲁木齐市米东区根据集中供热区域锅炉房耗水量大的特点,经过多年实验,探索出一种锅炉房的节水节电新技术。经过多年的运行证明具有较好的环境效益和经济效益。     

CRTSⅡ型板式无砟轨道用CA砂浆灌注施工关键技术

CA砂浆灌注质量控制对保证整个轨道板的施工质量非常关键。本文总体论述了CRTSⅡ型板式无砟轨道用CA砂浆灌注工艺,包括压紧装置的安装、封边、砂浆的运输、灌注、养生、缺陷的修补等相关工序的施工方法及关键技术,为确保CA砂浆灌注质量提供借鉴。     

Context matters: How existing sectors and competing technologies affect the prospects of the Swiss Bio-SNG innovation system

Emerging technological fields are affected by developments in their broader context. This article proposes a differentiation of context structures as a crucial step in the analysis of technological innovation systems. A thorough context analysis, so the argument, is essential for understanding the pace and direction of technology development and the prospects of an emerging technological innovation system. Empirical insights are provided for Bio-SNG, a technology in an early stage of development. The article discusses the conditions under which actors from different sectors (forestry, wood industry, and energy supply) may play a role in the emerging field. It is shown that Bio-SNG is likely to become a victim of the recent boom in wood-to-energy technologies that has favored investments in more mature but technologically inferior alternatives. The case provides lessons for policy making as it highlights how effective support schemes might foster a lock-in into technologies that are readily available.     

Patent indicators for monitoring convergence - examples from NFF and ICT

The blurring of boundaries between hitherto distinct scientific disciplines, technologies or markets is a common and powerful phenomenon. Concentrating on monitoring convergence through patent indicators, we discuss convergence with examples from the area of Nutraceuticals and Functional Foods (NFF)/Cosmeceuticals as well as information technologies, consumer electronics, and telecommunications (ICT). We analyze 7455 scientific and patent references on phytosterols with the aid of SciFinder Scholar and 3836 documents employing STN AnaVist. Furthermore, we test an IPC co-classification based approach on 859,469 ICT-related and 341,846 NFF-related patents. Our results show clear indications for convergence and a proof of principle for our monitoring concept. Academics may better evaluate environmental parameters, like cases of convergence, influencing companies' actions. Implications for practitioners are based on a more reliable assessment prior to the forming of strategic alliances or mergers and acquisitions. This could help avoid costly adventures such as the mergers and acquisitions seen in ICT.     

公共娱乐场所从业人员生殖健康服务的调查分析--以长沙市为例

本研究探讨计划生育服务网络为公共娱乐场所提供生殖健康服务的干预模式。分析了基线调查数据。娱乐场所从业人员是一个高流动性的年轻群体,生殖保健知识欠缺,对性病艾滋病预防的认识仍有误区;他们的性观念开放,部分从业人员涉及商业性行为,已经成为传播性病艾滋病的高风险桥梁人群。基线调查为进一步开展生殖健康服务找到了干预重点和适宜的工作方式。     

我国发展低碳经济的问题及对策研究

大力发展战略性新兴产业是我国产业结构调整和实现可持续发展的重要举措。虽然在《京都议定书》中没有规定我国的减排任务,我国仍以对全球气候变化负责任的大国姿态,积极制定并实施了减缓碳排放的国家对策和开展重要议题讨论研究,并取得了重要进展。但是,我国在资源禀赋、工业化阶段和技术条件上对发展低碳经济发展模式有很大的障碍,为此本文提出了一些政策建议,尤其是应该加大低碳技术和低碳产品的研发投入,当然这些要构建符合低碳经济发展的投融资机制。     

Sharing versus collaborative economy: how to align ICT developments and the SDGs in tourism?

Great hopes have been placed in the sharing economy to provide a new business model based on peer-to-peer (P2P) exchanges of underutilized assets. As a model, the sharing economy has been expected to make significant contributions to sustainability, providing new opportunities for entrepreneurship, more sustainable use of resources, and consumer co-operation in tight economic networks. However, in recent years, digital platforms have turned into the most important actors in the global sharing economy, turning global corporations, such as AirBnB, Booking, or TripAdvisor into intermediaries controlling and profiting from most transactions. Focused on accommodation, this paper conceptualizes the sharing economy in comparison to the wider collaborative economy, and discusses its social, economic, environmental, and political impacts in comparison to the sustainable development goals. It concludes that the sharing economy has great potential to make very significant contributions to sustainability, though the model is increasingly being replaced by the collaborative economy, which performs as an extension and acceleration of neoliberal economic practices.     

传统生育观的单系偏重探究

文化传统植根于民族深处,不易改变。我国传统社会的社会目标、社会结构和家庭结构具有其特殊性。重男轻女现象源自传统的社会生产方式,通过宗族社会体制强化,在孝的精神下神圣化和固化。当前单系偏重应从发展生产力、利益引导和可选择宗族体制重建三个方面加以解决。