我国零售业供应链管理问题探讨

首先,阐述了供应链管理与我国零售业竞争优势的关系;然后,分析了我国零售业供应链管理的现状和存在的问题;最后,提出了我国零售业实施供应链管理的对策,以提高我国零售业的竞争力。     

零售业需求实现的外购新模式--供应商管理的商品分类管理

分析零售业目前需求实现模式中存在问题的基础上，为零售业提出了一种新的需求实现流程的外购选择一供应商管理的商品分类管理，这种方式将为零售业处理目前所遇到的问题提供一种思路。     

Quality-adjusted price comparison of non-homogeneous products across Internet retailers

This study compares prices offered by multiple Internet retailers. This task is challenging because e-tailers cannot present their entire assortments to each consumer. Therefore, the quality of the product assortments presented by different e-tailers to each consumer is not directly comparable on an item-by-item basis, resulting in non-homogeneous offerings across retailers. We further consider the interaction between retailers (product information presentation format) and consumers (product information search strategies), which makes price comparisons among the retailers even more non-homogeneous. To grapple with this quality-adjusted price comparison problem for non-homogeneous products, we use a stochastic-frontier hedonic-price regression model to find the “lowest” theoretical price for a product given its characteristics. We then assess the price efficiency of the product as the ratio between this lowest price and the offered market price. This framework allows for the comparison of retailers in their ability to offer the “best deals” even when their actual assortments are not directly comparable in quality. Moreover, this framework provides Internet retailers with a relative measure of price efficiency. This helps them understand when and where they offer competitive prices to consumers. We illustrate our approach empirically in a comparison of price efficiency among three major Internet travel agents on a sample of posted itineraries and airfares. Furthermore, we demonstrate that the price efficiency of an Internet travel agent depends on the format of its website and on consumers' search strategies.     

百货店服务要素对店铺印象影响:基于晕轮理论的解释

零售店采用相应的服务手段可以强化消费者的店铺印象。本研究以晕轮效应理论为基础,以百货店为研究对象,采用方差分析方法,探讨商家对消费者提供的服务是否可以产生对店铺印象的扩大影响。结果表明,百货店业态的服务要素对消费者的店铺印象产生较为显著的影响,不同的服务项目提供与否会对百货店店铺印象产生不同影响,进而影响消费者对店铺印象的形成。     

我国零售连锁企业中高级管理人才流失问题探讨

近年来,随着零售连锁企业的快速扩张,我国零售连锁企业人才流失问题越来越严重,且多以中高层管理人才为主。中高级管理人才的流失,会加重企业招聘与培训成本负担,致使企业内部管理混乱,带来企业无形资产的严重流失,也会对员工形成心理上的冲击,从而对企业造成十分消极的影响。文章提出,零售连锁企业管理人才的稀缺性,企业文化建设的不到位,内部激励机制的不健全、不完善,对培训开发工作的不重视,员工职业生涯管理的不完善以及家庭因素等是导致我国零售连锁企业中高层管理人才流失的主要原因。为抑制人才流失,企业应稳住阵脚,以抑制人才流失的负面作用;及时进行员工离职前的双向沟通,在适当的时候迎回流失的人才;加强以人为本的企业文化建设;完善内部激励机制;建立良好的培训与开发机制;完善员工职业生涯管理。     

Re-imagining retailers’ co-operatives

This article gives clarity to the area of retailers’ co-operatives. It provides a discussion on the different types of co-operatives and their identifying characteristics. This is to clear up common misunderstandings and misapplication of the word retail co-operative in the literature and popular culture and allow for further research in the area of retailers’ co-operatives. This article also provides a discussion of the drivers and developmental path for retail co-operation as a strategy for independent retailers. Three types of retail co-operation are discussed in this way namely buying groups, retailers’ co-operatives and retailers’ co-operative retail chains. The differences between a retailers’ co-operative retail chain and a corporate retail chain are then elucidated. Finally, managerial implications are provided surrounding retail strategy. This research is important as it provides greater understanding of a very successful retail format that has not been studied in depth, a format that allows for sustainable retail development and growth. This article enables further study in the area along with clarity on terms and dimensions.     

新零售背景下河北省零售业供给侧改革的路径研究——以石家庄为例

零售业供给侧改革是推动零售业转型发展的巨大动力.文章运用文献研究法和实地调研法研究河北省零售业供给侧改革的路径.通过分析新零售背景下河北省零售业供给侧改革存在的问题,提出新零售背景下河北省零售业供给侧改革的路径,即由要素驱动模式转变为创新驱动模式、以消费者为导向、零售业精准定位、调整零售业供给结构、线上线下一体化的全渠...     

中国零售业的SCP分析——以连锁经营业为例

在SCP分析框架下以连锁经营业数据为例分析了中国零售业发展状况,认为：零售市场的垄断竞争或寡头垄断态势并不明显,企业需要通过积极打造差异化战略,加强内部经营管理等提升核心竞争优势。政府则要注重城市商业网点的规划,规范行业准入制度,克服我国中小零售企业的盲目扩张和重复建设问题。     

零售店连锁经营的物流分析

阐述了零售店业态的概念,指出物流配送在零售店连锁经营中居于核心地位,并从超市、便利店、百货店的经营特点出发,对它们的物流模型进行了分析。     

Performance optimization of an online retailer by a unique online resilience engineering algorithm

Online shopping has become more attractive and competitive in electronic markets. Resilience engineering (RE) can help such systems divert to the normal state in case of encountering unexpected events. This study presents a unique online resilience engineering (ORE) approach for online shopping systems and customer service performance. Moreover, this study presents a new ORE algorithm for the performance optimisation of an actual online shopping system. The data are collected by standard questionnaires from both expert employees and customers. The problem is then formulated mathematically using data envelopment analysis (DEA). The results show that the design process which is based on ORE is more efficient than the conventional design approach. Moreover, on-time delivery is the most important factor from the personnel’s perspective. In addition, according to customers’ view, trust, security and good quality assurance are the most effective factors during transactions. This is the first study that introduces ORE for electronic markets. Second, it investigates impact of RE on online shopping through DEA and statistical methods. Third, a practical approach is employed in this study and it may be used for similar online shops. Fourth, the results are verified and validated through complete sensitivity analysis.