Empowerment in hospitality organizations: Customer orientation and organizational support

Although empowering employees has often been prescribed as an efficient strategy for hospitality organizations, the strategy alone cannot ensure success. Individual and organizational factors should be considered to increase employees’ perception of empowerment. This study examines the impact of employees’ customer orientation and organizational factors on the employee empowerment perceptions. Our findings, based on a survey of 203 guest contact employees, suggest that organizations should hire customer oriented people, guide them with service training, provide a reward system, and facilitate service standards communication in order to increase perceived empowerment. Implications of these findings for hospitality service managers are discussed.     

思想政治课教学的反思与回归

政治课教学的课堂不应该是没有生命力和灵性的“心灵屠宰场”,反思一下教学最终的价值取向如何,教学活动是预设还是生成,是否带有“绿色”,使政治课教学回归生活之中,让学生享受学习的乐趣,张扬自己的个性,体验人生的价值。     

建立以市场为导向的风险投资机制

加速科技成果向现代生产力转化是当前我国经济发展的战略性问题。针对我国风险投资发展现状,提出必须建立以市场为导向的风险投资机制．即建立多元化的社会筹资机制。政府风险投资基金．有实力的大型企业集团投资,社会公众的创业基金,国外资金,都可以作为风除投资的本源;建立责、权、利相结合的资金运作机制,提高风险企业的市场运作能力,建立风险企业合理的经营机制;建立有效的资本退出变现机制,包括企业或资产公开上市和产权转让两个主要方面。     

浅析企业与利益相关者群体之间价值倾向的平衡

企业与利益相关者群体有不同的价值倾向。经济型、能力型、学习型及社会型四种价值倾向间有互斥的一面,更有互利的一面,企业的自利行为是对相关者群体利益进行平衡的有节制的自利。平衡价值倾向所依据的管理哲学思想,有助于企业创造力、经济目标及内部和谐的实现。     

OBE教学理念下物流管理专业课程思政资源库建设

聚焦物流管理专业,结合物流管理专业课程思政的建设现状,从高职院校专业课程学科特点出发,基于成果导向教学方法,构建以"担物流强国使命"为主题的专业课课程思政资源库,确保学科规范性和育人职业性,实现立德树人的最终目标。     

市场导向:概念与实施

针对企业对市场导向问题存在一些模糊的认识.本文立足企业管理层面,对这些问题进行了分析和阐述,以期对企业按照市场导向原则进行经营管理有所助益.     

芜湖市区域定位与区域协调发展研究

运用因子分析法分析了芜湖市在宁汉间沿江城市中的城市综合竞争力水平,并从其独特的交通区位优势、较为雄厚的产业基础和经济基础出发,探讨了在经济全球化、国际加工业转移的背景下芜湖市未来发展的区域定位:宁汉间沿江区域重要的经济中心城市;承东启西集疏运能力强的现代物流中心;现代化的加工制造基地;对其与周边城市的协调发展问题提出了若干建议。     

“中国人口性别比”:我们知道什么,还应该知道什么

结合文献梳理,提出了人口性别比研究中存在的若干问题,并运用相关数据进行检验。我国出生人口性别比数据中既存在女性的漏报瞒报,也存在男性的漏报瞒报;1949年以来中国总体人口性别比与出生人口性别比的关系不对应;婚姻挤压由于存在连续性,靠扩大婚龄差无法缓解;男孩偏好是个文化观念问题,更是个社会结构与制度问题;当前独生子女政策正面临考验;人口调查与数据分析中还存在值得认真面对的技术问题。     

You should know better! Do health students have different risk attitudes to unplanned pregnancy and sexually transmitted diseases?

Because healthcare professionals are in the best position to assess, assist and educate those participating in risky sexual behaviour, understanding if (and how) their risk attitudes differ from the wider population is of vital importance. In this study, we explore university health students’ risk attitudes towards unplanned pregnancy and sexually transmitted diseases (STDs). We examine whether university students pursuing health-related degrees, who hypothetically should have more exposure to and understanding of the risks associated with unplanned pregnancy and STD, have more risk averse attitudes to sexual behaviour. We find that health students’ sexual attitudes are significantly more risk averse than those of their nonhealth peers in relation to STDs but not unplanned pregnancy. In line with previous research, age and no previous sexual history (virginity) appear to increase risk-averse attitudes to both unplanned pregnancy and STDs. Moreover, males and singles are more risk seeking in their sexual attitudes. These findings suggest that, because unplanned pregnancy and STDs are ongoing global issues, further research is warranted into the risk attitudes of those healthcare professionals most able to provide education and support for individuals participating in risky sexual behaviour.     

关系信息进程及其影响因素的实证研究

如何提升企业客户关系管理效率是现代企业亟待解决的关键问题。论文构建了顾客关系导向、以顾客为中心的管理系统和关系信息进程之间的概念模型,并运用来自中国银行业的调查数据实证检验了三者之间的关系,实证研究结果表明,顾客关系导向和以顾客为中心的管理系统是关系信息进程的两类关键驱动要素,都对关系信息进程产生显著的积极效应。