Workplace incivility in restaurants: Who’s the real victim? Employee deviance and customer reciprocity

This study expands upon previous literature that focused on examining the impact of managers’ incivility towards their employees and the effects on employee behavior and attitudes, as well as customers’ perceptions and behavior intentions following workplace incivility from the maltreated employees. Using mixed-methods of sequential incident techniques and a scenario-based experiment, the study found that when customers received a good service from the employee who was maltreated by his/her supervisors, customers are more likely to revisit the restaurant and tend to provide more tips to the employee compared to customers who received a bad service from the employee. Also, employees who try to continuously provide a good service to customers regardless of their mistreatment from the manager, trigger customers’ moral unease, thus lead them to give more tips.     

The legal implications of workplace smoking policies

Smoking in the workplace has become a difficult and complex legal issue. Both smoking and nonsmoking employees have used various legal bases in their attempts to enforce their rights. An analysis of the reported legal decisions indicates that the trend is in favor of limiting the rights of smokers. As nonsmokers become more aggressive in their demands for a smoke-free environment, it will become increasingly important for employers to be well apprised of the legal implications associated with smoking in the workplace.     

高职院校公共英语教学中引入职场英语的策略分析

为提高高职院校公共英语的教学质量,摒除传统英语教学的诸多弊端,引入基于岗位工作过程来设计的职场英语教学势在必行。它能极大提高学生的学习积极性,使学习者在用中学,学中用,融"教、学、做"为一体。本文从转变教学理念、更新教学内容、提高教学能力、改进教学方法和手段、创建职场英语教学环境等方面讨论了如何引入职场英语教学体系。     

职场孤独感与科研人员工匠精神：过犹不及还是每况愈下？

当前,学术界对职场孤独感的探讨主要关注其（潜在）消极后果,对如何正确看待和应对职场孤独感的研究还非常有限,对其缺乏全面、深入与准确的认识,特别是在其正向结果层面。本研究以资源保存理论为研究基础,利用包括高校、科研院所和科技型企业研发部门在内的374份科研人员调研数据开展实证研究,探讨职场孤独感对科研人员工匠精神的影响及其作用机制。研究结果表明：职场孤独感对科研人员的工匠精神和职业生涯韧性均有倒U型影响,职业生涯韧性在职场孤独感和科研人员工匠精神的关系中起中介作用;关系型心理契约不仅正向调节职业生涯韧性和科研人员工匠精神之间关系,而且还正向调节职业生涯韧性在职场孤独感影响科研人员工匠精神关系中的中介作用。研究结论揭示了职场孤独感影响科研人员工匠精神的作用机制和边界条件,识别出职场孤独感的正向激励作用,具有较高的创新意义,并对从资源保存理论视角来理解职场孤独感如何正向影响工匠精神提供了有益参考。     

工作场所隐私缺失会导致工作脱离行为吗？——一项基于情感事件理论的研究

越来越多的企业开始采用开放式和共享式的办公空间设计,而开放式和共享式办公空间设计导致的一个关键问题就是办公场所隐私缺失。本研究基于情感事件理论,通过对210名员工进行时间间隔为两周的两阶段问卷调查,探析了工作场所隐私缺失会怎样通过消极情绪影响到员工的工作脱离行为。最终我们得到的研究结果表明：工作场所隐私缺失会对员工的工作脱离行为产生显著的正向影响,消极情绪在两者之间发挥部分中介作用。此外,控制点调节了工作场所隐私缺失与消极情绪之间的关系：相较于内控制点个体,外控制点个体更容易受到工作场所隐私缺失的消极影响,其消极情绪的增加更为明显,对工作脱离行为的影响也更强烈。     

The influence of hospitality leaders’ relational transparency on followers’ trust and deviance behaviors: Mediating role of behavioral integrity

This paper investigates the effect of leader’s relational transparency on follower organizational deviance through followers’ perception of leader’s behavioral integrity and their trust in leader. Multi-level modeling results from a multisource survey-based field-study with 24 hospitality student project teams (N = 149) show that behavioral integrity mediates the relationship between leader’s relational transparency and follower’s trust in leader. Furthermore, multi-level path analysis suggests that leader’s relational transparency, a team-level construct, exerts a cross-level effect on follower’s organizational deviance through the mediating roles of behavioral integrity and follower’s trust in leader. The study has yielded theoretical and practical implications that are useful for hospitality leaders.     

The ABC's of ACB: Unveiling a clear and present danger in the sales force

While anti-citizenship behavior (ACB) is under-researched across all academic domains, sales and marketing researchers have not done any work in the area. This oversight is significant given recent survey data that suggests sales representatives are misbehaving at an alarming rate; 60% of sales managers have caught their reps cheating on expense reports (an example of ACB) and 36% believe such behavior has gotten worse over the past several years. Directed towards the goal of understanding salesperson ACB, this research provides the first conceptual model of ACB in the sales force. The model contends that characteristics of the organization (justice and intra-firm competition) and contextual factors (fit and job stress) directly affect the performance of ACB while individual level factors (locus of control, self-monitoring and introversion) moderate the performance of these behaviors. In addition, this research explains the intra- and inter-organizational consequences of salesperson ACB and suggests several ways by which managers can address this issue.     

The relationships between multifoci workplace aggression and work–family conflict

This study examined the relationships between multifoci workplace aggression by supervisors, coworkers, and customers and employees’ work–family conflict (ranked by spouses or closest family members). Furthermore, this study explored how employees’ problem-focused coping levels moderate the relationship between multifoci workplace aggression and employees’ negative affect, which subsequently influences their work–family conflicts. Data from a sample of 457 working adults and their spouses (or their closest family members) and results showed the direct effects of multifoci workplace aggression on employees’ work–family conflict. This research also found that problem-focused coping would weaken the relationship between supervisor/coworker aggression and employees’ negative affect. Moreover, the results revealed that the effects of multifoci workplace aggression spilled over into employees’ family domain through negative affect and influenced their work–family conflicts (ranked by spouses or closest family members). Finally, a moderated-mediation model used in this study supported the hypothesis that negative affect mediates the interactive effects of multifoci workplace aggression and problem-focused coping on employees’ work–family conflicts. The theoretical and practical implications of these findings are discussed.     

Who is at Greatest Risk of Work-Related Discrimination—Women, Blacks, or Homosexuals?

This study was developed to examine whether bias against women, blacks, and homosexuals emerges in predictable patterns when raters are presented with hiring scenarios. We instructed the research sample to hire six of eight candidates for an accounting position. Eight candidates were necessary to offer the full range of gender, race, and sexual orientation combinations. Requiring the research sample to select six of the eight candidates meant that each respondent would have to discriminate by eliminating the two candidates they considered the least desirable. We found that a black, male homosexual is the most likely target of discrimination and the white, female heterosexual is the least likely to be discriminated against. If it develops that these findings hold across a wide range of work-related decisions and samples, such results would support the argument for maintaining affirmative action for blacks and extending civil-rights protection to gays and lesbians.     

Work‐to‐Family Spillover Effects of Workplace Ostracism: The Role of Work‐Home Segmentation Preferences

This study considers workplace ostracism as a source of stress and examines its spillover effects on the family. By integrating the work‐family interface model with boundary theory, we investigate the impact of workplace ostracism as perceived by employees on their family satisfaction by examining the mediating role of work‐to‐family conflict and the moderating role of work‐home segmentation preferences. The results from a three‐wave field survey of 233 employees in China indicate that workplace ostracism is negatively related to family satisfaction; this relationship is also mediated by work‐to‐family conflict. In addition, work‐home segmentation preferences attenuate the mediating effect of work‐to‐family conflict on the relationship between workplace ostracism and family satisfaction. The theoretical and managerial implications of these findings are discussed.