How hotel owner-operator goal congruence and GM autonomy influence hotel performance

A principal-agent relationship exists between hotel owners and the management companies which often operate their hotels. In addition, they both act as principals to a mutual agent, the hotel's General Manager, who is tasked with trying to achieve each parties' objectives. Extensive research on hotel management agreements which govern the owner-operator relationship has demonstrated that these objectives are often incongruent. However, the property-level managerial and performance implications of their goal incongruence has not been empirically examined. This study analyzes these issues using a matched sample of surveys from both owners and operators across 64 hotels operated under hotel management agreements. Using structural equations modeling, we demonstrate that owner-operator goal congruence positively impacts hotel performance and that this relationship is both mediated and moderated by the hotel General Manager's autonomy.     

Looking forward,looking back: The impact of goal progress and time urgency on consumer responses to mobile reward apps

The authors conduct two studies to examine how time urgency affects consumer responses to mobile reward apps. For participants who have made high progress toward reaching goals, short expiration dates (“collect 10 stamps for a free coffee by tomorrow”) cause to-go framing (”2 more stamps to go”) to be more effective than to-date framing (”8 stamps collected so far”), but for participants who have a long way to go before reaching the goal, short expiration dates cause to-date framing to be more effective than to-go framing. However, a long expiration date produced no difference between to-go and to-date framings, under both high and low progress.     

Negative and positive customer shopping experience in an online context

Underpinned by the Bagozzi and Dholakia (1999) goal setting and striving framework this research firstly develops a negative online customer experience model after which regulatory focus theory is used to compare this model with a positive online customer experience model. Analysis of responses from 201 respondents in the first study shows service failure causes negative affective and cognitive experience and has an impact on dissatisfaction and negative word of mouth in the online retailing context. Moreover, results of a second study among 200 respondents indicates that while customer priority in a successful shopping context is affective experience, in a service failure the customer priority moves from an affective to a cognitive experience. Similarly, compared to cognitive experience, affective experience has a higher impact on customer satisfaction and positive word of mouth in a successful shopping context, while in an unsuccessful shopping context cognitive experience has higher impact on dissatisfaction and negative word of mouth. The findings of this study contribute to customer experience management in both successful and unsuccessful shopping situations.     

模糊综合评判在供应商绩效评价中的应用

随着供应链理念的出现及其发展趋势的不断加强．供应商作为供应链的前端．其绩效评价日益受到企业的重视。企业对其供应商的评价已由过去以价格为重点转向了综合评价，对供应商的产品质量、交货能力、生产柔性、研发能力、信息化水平等各方面进行综合评价，以便有效管理供应链，实现企业间的双赢：文章主要构建了在供应链背景下评价供应商绩效的指标体系．介绍了模糊综合评判在供应商绩效评价中的应用．并以具体实例加以说明。     

低碳生态城区能源规划的目标设定

设定目标、确定主要性能指标KPI,是低碳生态城区能源规划中的重要环节.作者将所有创造产值的能耗和碳排放归结到生产性能耗和碳排放,提出设定单位GDP能耗和碳排放目标的方法;将所有不创造产值的能耗和碳排放归结到消费性能耗和碳排放,用统计数据和情景分析方法确定建筑和交通能耗及碳排放目标.作者还针对可再生能源利用率的目标设定,...     

农村税费改革中的乡镇财政困难问题研究

农村税费改革中凸现出的乡镇财政困难现象是规范国家与农民收入分配关系中必然要经历的一种"阵痛";解决乡镇财政困难问题绝不能急于求成,必须注意解困目标与对策的协调性.     

美国金融监管体系改革评析

为了应对金融危机和完善监管体系,美国财政部于2008年3月提出了现代金融监管架构改革蓝图,改革蓝图是对美国现行监管体系存在问题的检讨和修正,所传达出的金融监管新理念,对完善我国金融监管体制、维护金融稳定具有启示意义。     

新时期西部资源型产业战略调整的目标导向与对策建议

结合西部资源型城市产业发展实际,立足产业国际发展态势和产品需求的变化趋势,从城市经济可持续发展角度入手,在对西部资源型城市产业结构战略调整背景分析基础上,指出新时期产业调整的目标导向是立足特色资源和特殊条件,推动特色产业的现代化,并针对性地给出融合现代资源认识、依托抓带跨越战略、形成有效的产业链接机制、建立"公司+园区+矿山"的组织形式以及强化制度改革等建议。     

个体创造力的跨层次影响因素:个体目标取向与团队自省

个体创造力是团队成功乃至组织获得竞争优势的源泉,从多个层次综合考察个体创造力的影响因素具有重要意义。基于目标取向理论与个体—情境互动理论,将团队自省纳入个体目标取向对个体创造力影响的研究中。通过对72个研发团队(含364个团队成员)样本的调查分析,得出实证研究结果:个体学习目标取向和绩效证明目标取向都对个体创造力具有显著的正向影响,且团队自省可以显著调节(增强)其对个体创造力的影响作用;个体绩效回避取向对个体创造力具有显著的负向影响,且团队自省可以显著调节(减弱)个体绩效回避取向对个体创造力的影响作用。     

Self-determined travel facilitation with mental construal priming

In order to encourage people with mobility impairments (PwMI) to become active tourists, it is crucial to enhance their self-determination for overcoming travel constraints. This study proposes mental construal priming as a relatively efficient approach to facilitating self-determined travel pursuits among PwMI. Two pretest-posttest web-based experiments within the context of accessible and inaccessible service support the construal-facilitating effect on self-determined travel motivations, particularly through moderating the relationships between autonomy/competence satisfaction and self-determined motivations. This study offers theoretical implications by bridging construal level theory and self-determination theory, and introduces a new perspective of utilizing mindset intervention to cultivate travel motivations. The context-based adoption of different construal priming programs is recommended to maximize facilitation effectiveness.