Dose safety motivation mediate the effect of psychological contract of safety on flight attendants' safety performance outcomes?: A social exchange perspective

This study proposes and tests a conceptual model that investigates the mediating effect of safety motivation linking psychological contract of safety (PCS) as manifested by employer obligations of safety and employee obligations of safety to safety violations and safety creative performance (SCP). Data were collected from a sample of flight attendants with two weeks time lag in Iran. Underpinned by social exchange theory, the results of structural equation modeling revealed that safety motivation fully mediates the simultaneous effects of PCS indicators on safety violations and SCP. Specifically, indicators of PCS jointly enhance safety motivation. In turn, safety motivation reduces safety violations, while enhancing SCP. Theoretical and practical implications evoked from the results advance existing knowledge of organizationally social interactions in promoting safety and the motivational mechanism through which PCS predicts employees' safety performance outcomes.     

An empirical investigation of psychological capital among flight attendants

Our paper develops and tests a research model that examines whether psychological capital (PsyCap) mediates the relationship between servant leadership and work engagement (WE) and whether WE mediates the effect of PsyCap on service recovery performance and life satisfaction. Data were collected from flight attendants with a two-week time lag in three waves and their pursers in the private airline companies in Iran. The results suggest that servant leadership influences WE indirectly only through PsyCap. The results also suggest that WE is a partial mediator between PsyCap and the aforesaid attitudinal and behavioral outcomes. Our study discusses theoretical implications and provides recommendations for managers in the airline industry.     

Constructive deviance as a driver for performance in retail

A growing body of research is concerned with deviance in the workplace. While much research has explored negative forms of deviance, we examine constructive deviance: behaviour that deviates from salient norms and benefits the reference group. We empirically explore manifestations, determinants and performance outcomes of constructive deviance in standardised work processes. We do this through a mixed-methods study in bakery trading departments of an Australian retailer. We illustrate that constructive deviance occurs in these settings and show that some manifestations of constructive deviance improve organisational performance and pave the way for applying constructive deviance as a strategic tool in retail.     

Social exchange: Empirical examination of form and focus

We investigate similarities and differences among prominent types of social exchange (psychological contract fulfillment, perceived organizational support, trust in the organization, leader-member exchange, and trust in the supervisor) and propose that two higher-order factors represent social exchanges with the organization and with the supervisor. We investigate their prediction of important employee work attitudes, citizenship behaviors, and performance. Based on data from 448 employees, empirical tests support the existence of organization- and supervisor-directed social exchanges. Tests using structural equation modeling support unique predictions of attitudinal and behavioral work outcomes.     

浅析“网络谈心”的利与弊

":网络谈心"是南通大学"谈心屋"衍生出的一种子模式,是一种为了适应时代的快速发展和信息的高速进步而产生的思想政治教育新途径、新方法。"网络谈心"使谈话双方跳出了谈话时间、地点等诸多方面的限制,使谈心者可以畅所欲言。本文试图通过对"网络谈心"的利与弊分析,从而对"网络谈心"在高校"谈心屋"中的发展起到一定推动作用。     

企业突破性技术持续采用意愿的驱动机制研究

整合组织动机和期望确认理论,从购买动机视角探讨企业突破性技术持续采用意愿的驱动机制。将购买动机分为效率动机、规范趋同动机和模仿趋同动机,阐述购买动机对突破性技术持续采用意愿影响的微观机理。以198家购买过云计算技术的企业为研究样本,实证检验购买动机与突破性技术持续采用意愿间的关系,并检验满意和认知锁定的中介效应。结果表明：购买动机正向影响突破性技术持续采用意愿,满意和认知锁定在购买动机与突破性技术持续采用意愿之间起中介作用,各购买动机的中介作用路径呈现差异化。其中,效率动机的作用路径被满意和认知锁定部分中介,模仿趋同动机的作用路径被满意部分中介,规范趋同动机的作用路径被认知锁定部分中介。研究结论打开了企业突破性技术持续采用意愿的“黑箱”,对于企业深入理解突破性技术持续采用意愿的驱动机制,促进突破性技术在持续采用过程中发挥真正价值具有重要借鉴意义。     

社会心理服务驱动下信访“分类治理”的理路——以河南省西平县为例

学界对于信访分类治理的研究大多基于因“人”分类或因“事”分类展开,形成了信访分类治理研究的基本范式。然而,社会心理服务嵌入信访治理体系,为信访分类治理提供了新的视野:因“心”分类,即按照信访人“心理诉求——利益诉求”的两分原则,将信访人分为利益型、心理型、耦合型和无意识型四种。本文以西平县信访治理实践为个案,提炼出由“心”而治的信访分类治理模型,并对该模型的治理理路进行了分析。研究发现:地方政府对信访频次、情绪和事件的三维叠加形成了信访分类治理的参照维度,而地方政府对治理技术的灵活性运用则构成了信访分类治理的动态实践。本文为信访分类治理过程中信访人的心理诉求与利益诉求间的关系提供经验事实,并为社会心理服务驱动下的信访分类治理理路提供分析框架。然而,受限于研究区域和案例数量,本文提炼出来的由“心”而治的信访分类治理模式还有待进一步验证和完善。     

网络环境下青少年心理健康教育研究

网络的推广与普及给青少年的身心带来了巨大的影响,它在拓宽青少年认知结构空间、促进其情绪宣泄和培养青少年多元价值观的同时,也容易导致青少年认知能力迷失、人际关系淡漠、生活意志丧失、抑郁、焦虑、敌对等一系列的心理问题。而我国当前在青少年网络心理问题的治疗过程中,存在着禁止青少年上网、只进行德育训诫、重治轻防和治疗人员专业水平较低等问题。提高青少年心理健康教育的效果,应建立家庭、学校和社会三位一体的教育和预防机制,开展网络心理教育,注重法制教育、德育教育与心理教育的有机结合并提高青少年网络心理疾病治疗人员的专业化水平。     

小型家族企业非家族员工心理契约违背研究

小型家族企业作为中小企业的一种常见形态,在对待非家族员工问题上一直没有非常科学的方法,这对于企业成长极为不利.究其原因,心理契约违背是内在主要原因.而由于小型家族企业自身特殊性,使得其非家族员工心理契约违背呈现违背感强烈且涉及面广等特点.而小型家族企业的期望源的不真实性、兑现的不完全性、企业的人格化、契约重构能力的缺失又是心理契约违背产生的主因.正因如此,小型家族企业要从心理契约构建及维护两大方面入手优化与非家族员工的心理契约,从根源上解决小型家族企业的这一难题.     

“农超对接”模式下农户心理契约的构成及中介效应分析

组织公民行为是测量组织合作过程中绩效的重要指标之一,而影响其组织公民行为的众多因素中,又以组织公平最为重要。本文研究的对象是"农超对接"过程中农户所表现的组织公民行为,着眼于农户心理契约的视角,通过实证分析探讨超市组织公平与农户组织公民行为之间的关系。研究结果发现,超市组织公平是影响农户组织公民行为表现的重要因素;而农户的关系型心理契约是超市组织公平对农户组织公民行为影响的中介变量。最后,针对研究结果,提出研究结论以及在"农超对接"过程中的政策建议。