村级公共服务需求制度创新——以成都为例

本文以成都村级公共服务改革实践为例,首先初步分析了成都市村级公共服务供给现状,然后以农村居民对村级公共服务的实际需求为研究视角,重点分析了成都市在推进村级公共服务需求制度创新方面所取得的成效。最后在总结成都村级公共服务改革实践经验的基础上,进一步提出了完善我国村级公共服务需求制度的对策与建议。     

Culture and personal values: How they influence perceived service quality

This research analyzes the effects of culture and personal values on perceived service quality. Data on bank service quality are collected from 509 Canadian and 216 French users. The results confirm that power distance and uncertainty avoidance influence perceived service quality. Personal values such as self-fulfillment, self-respect, sense of accomplishment, and security also influence perceived service quality. The study findings show that the effects of personal values (micro-level variables) and culture (macro-level variable) on perceived service quality are distinct.     

Measurement of organizational investments in social capital: The service employee perspective

This paper describes the development and validation of a measure of organizational investments in social capital (OISC). The scale development process is carried out over three stages (item generation, scale purification, scale validation), with two separate data collection phases involving a total of 735 working adults from multiple and diverse service-related workplace settings. As such, the data provide evidence for the face, content, discriminant, convergent and nomological validity, dimensionality and reliability of the OISC measure. The OISC measure is a concise, unidimensional scale that has the potential for significant usage in the development and testing of theory, as well as practical application in retail and other service provision contexts.     

Investigating the immediate and long-term effects of job stressors on frontline service employees

Two studies investigate the immediate and long-term effects of job stressors on frontline service employees (FSEs). Using cognitive appraisal theory, we develop and test a conceptual model of two job stressors (crowding and emotional labor) that affect coping strategies and job outcomes. Study 1, which is a field experiment, investigates the immediate effects of crowding in a single firm. Study 2 extends the findings of Study 1 and investigates the long-term effects of emotional labor and crowding on FSEs across multiple firms. The results show that crowding has a negative impact on coping strategies and job-related outcomes. In addition, emotional labor can lead to long-term negative outcomes, such as emotional exhaustion and decreased job retention, for some FSEs. Consequently, service organizations should consider strategies or tactics that prevent high levels of customer crowding and help FSEs deal with emotional labor.     

地方政府发展投融资平台的羊群行为及治理

地方政府投融资平台的健康规范发展对整个国民经济的强劲复苏至关重要,而其井喷式非常规的爆发引起了社会各界的广泛关注。在界定投融资平台内涵和特征的基础上,运用羊群行为理论解释了地方政府投融资平台井喷式发展的内在机理,认为这是一种地方政府利益驱动下争夺资源的非理性羊群行为,并揭示了井喷式发展蕴涵的风险,由此从治理地方政府羊群行为角度提出防范风险的政策措施。     

论高职学生创新能力的提高

培养具有创新精神和创新能力的高素质人才是各高职院校所面临的重要任务。高职教育承担着培养高素质高技能创新创业人才的任务,不断传授最新知识和技能,培养个体创造、创新、应变能力,这样才能适应21世纪的挑战,因此,必须通过学科技能竞赛为载体,构建体系化的创新教育模式,从而提升学生的创新能力。     

基于新公共服务理论的广西邮政改革的对策研究

邮政业作为公共企业,是公共部门的重要组成部分,以新公共服务理论作为理论基础来研究广西邮政的改革问题具有深刻的内在必然性。本文对如何深化邮政政策进行较为全面的研究和探索。     

虚拟国际贸易中心的构想与实现路径研究

虚拟国际贸易中心不是实体国际贸易中心的网络版,而是建立在网络贸易平台基础上、能够支配实体贸易资源的虚拟组织.它不依附于特定的城市,而是以信息港为核心,其创新之处在于集聚功能强、能级大大提升、体制灵活等.虚拟国际贸易中心可在B2B电子商务网站基础上升级而成,也可在实体贸易中心的基础上升华而成.建立虚拟国际贸易中心需要突破...     

我国政府购买居家养老服务保障现状与问题思考

政府购买居家养老服务保障模式作为实现政府、市场和社会三位资源整合的新型养老方式是迎接人口老龄化到来的优势养老选择,在国外和港台地区已经获得迅速发展并建立了长效运行机制。相比而言,当前我国政府购买居家养老服务事业正处于起步阶段,虽然部分地区已进行了有益的实践探索和总结,但服务的购买方、供给方、需求方都还面临着诸多困境：服...     

银团贷款在控制政府融资平台风险中的应用——基于模糊综合风险评价的分析

地方政府融资平台信息不透明、治理结构不健全等情况给金融机构信贷风险控制带来挑战.银团贷款因为能提高信息共享、遏制信贷欺诈、分散信贷风险,所以能对控制集团客户风险发挥积极作用.可以模糊综合评价模型为基础,分析政府融资平台引入银团贷款模式后的风险评价,为控制地方政府融资平台信贷风险提供思路.