Frustration-driven process improvement

When employees are empowered to continuously record their employment-related frustrations—doing so on accessible, visually prominent media—process improvement becomes upgraded to operate in a truly continuous mode. Frustrations are a superior target of process improvement in that they get at deep-seated concerns of people who have first-order process awareness and are most directly impacted by process failings. Recording frustrations not only provides a sound basis for pressing on to solutions, but it is also cathartic. The act of recording frustrations prominently on company-sanctioned media provides a positive outlet for the frustrations themselves.     

Systemic justice and burnout: A multilevel model

With the aim of extending organisational justice research to embrace significant and enduring aspects of the workplace context, this study examines organisational culture and human resource management (HRM) as constitutive dimensions of systemic justice and relates them to employee health. Bridging organisational justice, HRM, organisational culture, and occupational health research, we advance and test a multilevel model relating systemic justice to burnout. Data collected from 60 organisations; 89 employee groups; and 1,976 employees provide support for the hypothesised relationships between justice‐oriented culture, in terms of organisational values and group culture, and justice‐oriented HRM. In turn, justice‐oriented HRM related directly to employee burnout and indirectly through employee perceived job control and supervisor social support.     

The kill programme: an ethnographic study of ‘dirty work’ in a slaughterhouse

It has been argued that ‘dirty work’ is characterised by strong occupational and workgroup cultures. This literature has mainly focused on direct workers, but this article largely attends to indirect ‘dirty’ workers, specifically meat inspectors, through ethnographic research conducted in a UK slaughterhouse. Four arguments are developed; the first is that ‘dirty workers’ may not all display group cohesiveness; indeed, individualisation may be more evident depending upon the technology used, internationalisation and employment conditions. Second, there is complexity and diversity within ‘dirty work’ and even single occupations can contain considerable variety, rendering generalisations problematic. Third, we argue that much greater attention needs to be given to the wider contextual issues affecting ‘dirty work’, specifically changing labour markets, itinerant labour, economic conditions and technologies. Finally, we argue that stigmatised work may become more so if it is equated with the low wage economy and/or undercutting conditions of employment through exploiting migrant labour.     

《般若波罗密多心经》汉译英初探随笔

将《般若波罗蜜多心经》翻译成英文，旨在让西方人正确了解佛教的同时，了解中国文化。这部经典自唐朝玄奘法师从西域带回翻译成汉文并在中国世代流传以来，成为佛教弟子及善男信女日夜吟诵的佛经。《般若波罗蜜多心经》集合了《大般若经》的精华，蕴含着深刻的佛教思想，佛法核心。佛教的因果观。空性。菩提心，善念，修行，般若智慧一一体现在言简又深的《般若波罗蜜多。经》当中。     

基于eCognition影像解译技术的风景环境 植被景观遥感量化研究 ——以云南鸡足山为例

世界遗产标准vii是UNESCO用以评价遗产地审美 价值的重要准则，由标准iii演化而来，从文化与自然美的混 合评价转向了仅对自然美学特征评价。选取以标准vii列入世 界遗产名录的145处项目(1978—2017年)，通过扎根理论 及分析，总结其运用特征、演化趋势和动因考辨。研究发现： 1)地区层面，不同地区运用标准vii所关注的审美价值具有差 异，如非洲关注色彩美学，欧洲和北美强调风景特质组合，亚 太地区重视强烈的自然文化关联、动态变化和组合关系，南美 和加勒比地区注重审美体验；2)词频运用层面，标准vii在各 地区的词频运用差异显著，各地区使用词频最高的为关于美的 “形容词”，除欧洲之外，其余地区代表“之最”特点的词频 次之；3)评价要点层面，欧洲和北美的风景特质评价具有很 强的特点与范式。最后解析了标准vii运用趋势与18世纪以来 的美学思想演变的内在联系；以期为标准vii的全球普世价值 与地区价值认知以及标准vii后续研究提供依据。     

Digital gaming culture in Vietnam: an exploratory study

ABSTRACT

New information and communication technologies continue to spread rapidly into the Asian marketplace, which has led to new patterns of leisure consumption, one of the most popular being digital gaming. However, in Vietnam there is limited research on gaming as a leisure activity. The purpose of this study is to explore the phenomenon of digital gaming in Vietnam to better understand how it is practiced in this culture. Semi-structured interviews were conducted with twenty-five gaming industry figures and gamers. Thematic analysis was used to guide data collection and analysis. The findings indicate that glocalisation, socialised gaming practices and competitiveness characterise the Vietnamese gaming experience. The distinct culture of Vietnam combined with globalised gaming consumption habits has created new modes of play culture, and hence leisure experiences that are growing in pervasive and influential ways.     

企业文化与人力资源管理关系研究

企业文化影响着人力资源管理活动,对企业核心竞争力有着持久的影响。进行人力资源管理,要充分考虑企业文化对员工的作用。本文根据我国的国情,研究企业文化与人力资源管理之间的关系,研究企业文化如何作用于人力资源管理,以及人力资源如何对企业文化产生作用。通过深入的研究明晰企业文化与人力资源管理的相互影响途径、特征和规律,以求对实际人力资源管理工作有所启发。     

Using CRM to Model Firm Performance in a Business-to-Business Market

Customer relationship management (CRM) is the widely accepted approach for gathering, examining, understanding and translating information related to customers into managerial action. CRM is investigated in the context of new product performance (NPP). CRM enhances NPP as well as firm performance. This study investigates the impact of CRM on NPP through the moderation of top management support and an innovative culture, as well as the impact of CRM on firm performance through the mediation of NPP. A questionnaire survey is used for data collection from marketing managers of 159 firms in Pakistan in the B-to-B market. Hypotheses were tested using SEM in SMART PLS. This research shows that CRM directly affects firm performance, while NPP partially mediates the relationship of CRM and firm performance. These findings have significant implications for the practitioner. This study delivers insights to managers and academicians about the role of CRM in enhancing NPP and improving firm performance. In general, the study provides new insights into CRM by integrating top management support and an innovative culture. The research extends our understanding that top management support and innovative culture do not moderate the relationship of CRM with new product performance in a B-to-B context.     

组织视角下的企业员工情绪管理

员工情绪管理是现代企业管理中新的课题。文章从组织的角度出发,将员工情绪分为个体情绪、组织情绪、企业情绪三个层次,对相关概念进行了界定。研究了激励理论与员工情绪管理的关系。将相关理论应用到实践当中,论述进行员工情绪管理应当遵循匹配和疏导的原则,并从引导员工树立正确的情绪管理、采取多种激励手段与员工积极进行沟通、丰富企业文化内涵等方面提出了具体对策。     

Consumer engagement behaviors in the online wildlife trade: Implications for conservationists

This study investigates consumer engagement behaviors in the online wildlife trade, drawing implications for conservationists. The first study undertook a quantitative content analysis of 500 Facebook posts in wildlife trade lateral exchange markets to show how creative strategies, media type and persuasion tactics influence the number of likes and comments that posts receive. The second study then undertook a thematic discourse analysis to develop a rich understanding of the culture, beliefs and motivations that influence how consumers engage in the markets. Findings showed that an overwhelming majority of posts use a functional or informational strategy and that when posts use overt persuasion tactics the number of comments decrease. A conceptual model of how cultural factors may impact the success of marketing strategies is then proposed. These findings have implications for conservationists who seek to build engagement with wildlife trade consumers online.