客户知识的关键维度及其管理过程

客户知识成为企业维持持续竞争优势的关键资源。理解客户知识的内涵和关键维度是企业进行客户知识管理的前提和基础,论文结合不同行业企业的实践经验,提出客户知识应包括四个关键维度：用于客户的知识、来自客户的知识、关于客户的知识和共同创造的知识,并针对每个雏度分析了企业当前运用的管理方法,基于此．界定了客户知识管理的概念,构建了客户知识管理的过程模型,为企业有效进行客户知识管理提供参考。     

Marx,Sraffa, and Surplus: Observations Prompted by Garegnani (2018)

ABSTRACT

In a posthumously published article, Pierangelo Garegnani (2018. ‘On the Labour Theory of Value in Marx and in the Marxist Tradition.’) depicts Marx’s project in Capital as that of ‘developing systematically the theory of Ricardo and [the] implications of social conflict’ implied by Ricardo’s ‘surplus approach to value and distribution’. This paper argues to the contrary that Marx’s theory of surplus value and exploitation differs from (neo-)Ricardian surplus theory in fundamental ways, and modifies Garegnani’s simple Sraffian model to illustrate the distinctive implications of Marx’s theory.     

Valuation effects of corporate social responsibility

This paper develops a valuation model of the firm that provides for the expenditure of corporate resources in support of community, social or environmental causes. We show that under certain circumstances CSR expenditures create value for the firm. We also test our model by simulations and confirm that, at least under some conditions, CSR does pay off in the form of value creation.     

职业生涯规划在青年员工职业成长中的价值及路径研究

就当前社会人才结构来看,青年员工占据的比例极大,并且已经渗透到各个企业单位中,成为企业人才组织结构的主体力量,因此,员工管理也逐渐向青年员工角度进行创新,论文便是建立在职业生涯规划的角度,分析青年员工的职业成长相关问题。首先,分析了当前青年员工职业生涯规划的相关理论;其次,阐述了青年员工在职业生活中制定规划的重要性;再次,分析当前的企业如何辅助青年员工制定职业生涯规划;最后,分析新时期企业青年员工建设的发展方向,意在通过论文的论述,能够为相关企业以及员工群体提供发展依据。     

中日制造业双边贸易核算——基于贸易附加值的分解

随着国际生产链条的不断延伸以及中间产品生产的多次跨国境变动,越来越多的国家参与到中日双边制造业贸易收益分配中。基于世界投入产出数据库1995—2009年的相关数据,采用将双边出口贸易分解成16部分的核算方法,基于贸易附加值的分解核算中日两国制造业双边贸易。结果显示两国制造业出口的国内附加值绝对额均不断上升,两国的垂直专业化率均不断提高。两国应以推动中日韩建立区域全面经济伙伴关系为契机,积极融入全球价值链分工体系。     

Value Orientations, Income and Displacement Effects, and Voluntary Contributions

Identifying the value orientations of subjects participating in market or non-market decisions by having them participate in a ring game may be helpful in understanding the behaviour of these subjects. This experiment presents the results of changes in the centre and the radius of a value orientations ring in an attempt to discover if the measured value orientations exhibit income or displacement effects. Neither significant income effects nor displacement effects are identified. An external validity check with a voluntary contribution game provides evidence that value orientations from rings centred around the origin of the decision-space explain significant portions of voluntary contributions while value orientations from displaced rings do not.     

全球价值链与国内价值链——基于投入产出表的新方法

价值链作为组织和协调经济活动的微观机制,已使经济全球化和增长模式发生了深刻的变化。本文利用来自投入产出表的新方法,测度了广东省和江苏省全球价值链和国内价值链的水平。结果表明,粤苏两省切入全球价值链的倾向高于切入国内价值链的倾向,而对其它省份关联效应较大的行业基本上是中间品行业,且具有自然资源密集的特征。全球价值链与国内价值链之间的互动关系,则关系到我国产业升级的前景和区域经济协调发展的基础。     

Reconceptualizing value creation: Exploring the role of goal congruence in the Co-creation process

As companies gradually shift from the exchange view to the resource integration view, the creation of value also shifts from the customer sphere to the joint sphere. As a result, the customer and service provider are responsible for co-creating value through resource integration. However, it raises the question of whether customers are capable of contributing to the co-creation of value. Our study proposes a framework of how goal congruence plays a pivotal role in the resource integration process between all actors in the joint sphere. When the level of goal congruence between customer and service provider actors is high, it stimulates the exchange of valuable resources from all actors, which leads to the actual experience of co-creation resulting in value-in-use and improves service outcomes, i.e., customer satisfaction and loyalty. Data were collected through a field survey from salon-and-spa customers (n = 530) and PLS-SEM was employed to test the hypotheses and further analysis. The results show that goal congruence impacts customer satisfaction and loyalty through value-in-use. Therefore, suggesting service providers to properly socialize their goals will be a good strategy to increase customer capability to co-create value and ultimately enhance customer satisfaction and loyalty.     

Value co-creation and employee service behaviours: The moderating role of trust in employee - hotel relationship

Value co-creation (VC) is generally considered as having mutually beneficial implications for all actors involved. Nonetheless, emerging evidence on value co-destruction and its consequences on the wellbeing of co-creating actors implies that narrowing down on specific fallouts of this process is needed for managerial interventions. This paper contributes to the value-co-creation literature by exploring the relationship between customer participation in VC on some difficult to detect employee service behaviors: workaholism and fear-based silence. The extent to which employee trust (TRS) in employee – hotel relationship moderates these relations is assessed. While the findings from 422 frontline employee-customer data within luxury hotels in Ghana support a negative effect of VC on fear-based silence and workaholism, TRS buffered these effects. We recommend that VC in service failure and recovery be approached with tact, compassion, and forgiveness.