Chinese hotel employees in the smiling masks: roles of job satisfaction,burnout, and supervisory support in relationships between emotional labor and performance

Using survey data obtained from 206 frontline hotel employees (Study 1) and 111 employee–supervisor dyads (Study 2), we examined how the emotional labor of hotel employees was associated with affective and behavioral outcomes. We found that surface acting was negatively related to job satisfaction but positively related to burnout. Meanwhile, deep acting was positively related to job satisfaction but negatively related to burnout. Additionally, job satisfaction and burnout were found to mediate the relationship between emotional labor and work performance. We further found that supervisory support moderated the relationships between emotional labor and job satisfaction and burnout.     

高校行政管理人员职业倦怠问题研究

基于高校行政事务的繁多导致高校行政管理人员出现了职业倦怠现象。行政管理人员一旦出现职业倦怠不仅会导致高校管理工作出现问题,也会给行政管理人员的身体产生危害。本文以对行政管理人员职业倦怠的表现分析为突破口,阐述高校行政管理人员职业倦怠的负面效应,从而引导出缓解高校行政管理人员职业倦怠的具体措施。     

工作嵌入、组织支持感与离职倾向关系的实证研究

文章通过对广西桂林市生产制造企业167名员工进行调查,研究工作嵌入、组织支持感及离职倾向之间的关系后发现,工作嵌入对组织支持感具有显著的正向影响,工作嵌入、组织支持感对离职倾向具有显著的负向影响,且组织支持感在工作嵌入与离职倾向的关系中发挥了中介作用     

Locus of Control and Its Influence on Hotel Managers' Job Satisfaction

Abstract

Studies have demonstrated that internal/external locus of control impacts job satisfaction. Additionally, research indicates that locus of control relates to many other work-related perceptions. However, few studies exist that investigate the relationship between locus of control and job satisfaction for hotel managers. This study investigates hotel managers' job satisfaction (n = 68), internal/external locus tendencies, and the relationship between the two constructs. The results indicate that variables other than the locus personality construct may relate to hotel managers' perception of job satisfaction. Additionally, the results stimulate the ongoing person versus situation debate in job satisfaction research.     

基于岗位流程设计的高职物流实验室建设探析

通过对其他院校物流实验室和物流企业的调研,提出了高职院校物流实验室建设的新思路,即以岗位群和岗位流程来设计物流实验室,并以本校物流实验室建设为例说明了此类实验室的建设构思和应用方案。     

Determinants of Labor Market Participation and Wages of North Korean Female Refugees in South Korea

This paper uses data from a survey on 289 North Korean female refugees who arrived in South Korea in 2007 to understand the determinants of their economic adaption in the South Korean labor market. More specifically, we look at the effects of job finding channels and government policies on the labor market participation and wages of these women. We find that job finding through both personal contacts and public employment networks increases the probability of finding employment, but the former, especially job finding through contacts with South Koreans, is the most effective route to finding employment. In addition, jobs with higher wages are acquired in employment attained from South Korean referrals, followed by South Korean government agencies and those from North Korean refugee contacts. We further find that labor market participation is negatively affected by both public benefits and private transfers possibly because of increases in the reservation wages of job seekers.     

Workplace isolation and job performance： A study on carpet weaving women

Workplace isolation has been recognized as a critical issue in organizational theory. Studies have found that employees who felt isolated might also show low performance in their organizations. However, there is very little empirical research about the relationship between perceived isolation and job performance, and most of the studies were conducted on salespeople working in the virtual offices. In this study, it is aimed to investigate the relationship between workplace isolation and job performance in terms of productivity and emotional outcomes of carpet weaver women. In order to do this, job performance of a sample of 238 employees who were exposed to a radical workplace change was analyzed. The means of the performance variables before and after five years of the workplace change were statistically compared via paired sample t-tests and the results indicated significant differences between pre and post means of the performance variables. A qualitative research was also carried out through a number of in-depth interviews with the carpet weavers to enrich the breadth and depth of the findings. Findings of the qualitative study replicated the results of the quantitative study that monotonous and unsocial working conditions lowered the job performance of the employees.     

“80后”新员工工作特征对其离职倾向的影响

"80后"新员工频繁的离职行为,有多种因素造成,但跟"80后"新员工自身的工作特征是无法分开的。在总结"80后"新员工的工作特性的基础上,分别从其知识水平较高、有着独特的工作价值观和张扬的个性以及"80后"新员工的工作需求特征几个角度出发,分析其对离职倾向的影响。     

Return to work after cancer and pre-cancer job dissatisfaction

We investigate the association between pre-cancer job dissatisfaction and return-to-work probability 3 years after a cancer diagnosis. We use a Danish data set combining administrative data and a survey to breast and colon cancer survivors. We find that the return-to-work probability has a negative correlation with pre-cancer job dissatisfaction with mental demands (where the correlation is driven by the high-educated) and with physical demands and the superior (where the correlation is driven by the low-educated). Educational gradients in the probability of returning to work after cancer are not significantly affected by controlling for pre-cancer job dissatisfaction and pre-cancer ability to work.