谈病案窗口服务的价值

随着病案作为法律依据的广泛应用,病案窗口服务也成为医院对外服务的一个重要环节,提高病案窗口服务质量,比如良好的环境、较强的法律意识与解惑能力、人性化的服务,不仅可以和谐医患关系还可以提升医疗质量与管理水平。     

论第三方物流企业的服务创新

指出我国第三方物流在服务理念、内容和方式上有所突破、创新,而且在理念上应有所突破,重要的是区分功能物流和一体性物流在业务性质、运作目标和客户关系的不同之处,在这一认识的基础上大力创新物流服务内容和服务方式。     

试论农业类院校贫困大学生就业指导与服务策略

随着高校毕业生就业形势的进一步严峻,农业类院校贫困大学生的就业问题日显突出。由于家庭经济条件等因素,造成农业类院校贫困大学生的就业困境,需要进一步改革和完善贫困大学生的救助体系,加强职业生涯规划指导,帮助学生树立正确的择业观念,提高综合素质以增强其就业竞争力,实现其顺利就业。     

湖南电信多媒体客服的SWOT分析

3G技术的出现和发展,既为客户提供了更多、更广、更便捷的通信业务和产品,与此同时又是以高速宽带多媒体通信为代表的全新技术手段,在一定程度上催生了3G时代电信企业客服中心的多媒体运营模式。本文利用SWOT分析法对湖南电信多媒体客服进行内、外部考察,分析其优势和劣势,探寻其机遇与威胁,进而明确湖南电信多媒体客服的核心竞争力,为湖南电信的快速稳定发展提供理论基础和现实依据。     

构建用户参与型数字参考咨询服务系统的探索

本论文以目前数字参考咨询服务的现状为起点,根据数字咨询的主要服务模式,对用户参与型数字参考咨询服务模式进行分析,并由此提出lib2.0下的用户参与型数字参考咨询平台的系统初步构想。     

国内银行保险合作路径探析

本文通过对我国金融环境的分析,提出了在混业经营趋势下,适合我国银保合作的路径。     

How well do conservation auctions perform in achieving landscape‐level outcomes? A comparison of auction formats and bid selection criteria

This paper studies the performance of auction design features regarding pricing mechanisms and bid selection criteria for securing wildlife zones across different holdings. We compare two pricing mechanisms: a discriminatory‐price auction and a uniform‐price ascending auction, and four bid selection criteria on the basis of: total bid, bid‐per‐value ratio, bid‐per‐area ratio and a mixed criterion where bids are formed on the basis of cost but they are selected based on the bid‐per‐value ratio. We develop a best‐response group‐bidding model for a discriminatory‐price auction where bidders form optimal group bids for individual wildlife zones. In the uniform‐price ascending auction, individual landholders respond to prices, which are successively raised by the auctioneer and whenever all the landholders from a single zone agree to participate (i.e. the first zone is formed), the auction stops. Based on numerical simulations using a bio‐economic model of malleefowl conservation, we observe that the discriminatory‐price auction is more cost‐effective than the uniform‐price ascending auction. However, the budgetary cost‐effectiveness of a discriminatory‐price auction is sensitive to bidder uncertainty about the number of competing bidder groups and the highest cost of establishing a wildlife zone among these groups. In terms of bid selection, the mixed bid selection criterion performs best. We discuss the policy implications of these findings.     

On the relationship between cost and service models for general inventory systems

In this paper, we present a systematic overview of possible relations between cost and service models for fairly general single- and multi-stage inventory systems. In particular, we relate various types of penalty costs in pure cost models to equivalent types of service measures in service models. We show how an optimal policy for a service model may be obtained from cost-optimal policies in a related pure cost model. Pure cost models have been studied extensively in the literature. By our results it seems possible to transform many of the known optimal solutions for pure cost models to service models, which are more appropriate from a practical point of view. A number of examples are discussed to show the generality and the possibly far reaching consequences of the results.     

论公益广告的特点及其创作

近几年,公益广告在我国的发展方兴未艾,但国内对公益广告的理论研究还很缺乏。文章从公益广告的特征层面进行研究,总结出公益广告创作的一些规律性经验。     

三宝电脑公司

三宝电脑（沈阳）有限公司为韩国三宝的全资子公司。2005年5月,韩国三宝本社因资不抵债向政府申请托管,实行破产保护,导致沈阳三宝4 200万美元对母公司应收账款变成呆账,由此将造成包括A银行在内的沈阳四家银行4 845万美元贷款无法收回。本案例采用故事化的表述形式,重现昔日这桩跨国公司破产案在中国所引发的信贷冲击波,以引起国内商业银行对跨国公司信贷风险防范和管理的关注。