Improving the Sustainable Development of Firms: The Role of Employees

Stakeholders have been found to be an important driver of organizations' sustainable development. In particular, customers, governments and non‐governmental organizations push firms towards sustainability. But to what extent is sustainability really and deeply embedded within an organization's structures and processes? And what is the role of an important, but frequently neglected, stakeholder group for successful sustainability implementation: employees? The objective of this research is to better understand the impact that organizational change for sustainability has on firm performance. Also, this study seeks to understand how the consideration of employees into the process of organizational change for sustainability moderates the organizational change and performance relationship. Using data from 92 German companies from the manufacturing and services sector, the study finds that the structural implementation of sustainability is positively related to firm performance and that employee integration moderates this relationship to some extent. Copyright © 2012 John Wiley & Sons, Ltd and ERP Environment.     

Motivations and performance of public to private transactions： An international study

This article deals with the motivations and the different sources of value from public to private transactions in Europe, USA and Asia from 2000 to 2007. We determine eight main motivations （tax savings, incentive realignment, control, free cash flow, growth of prospects, transaction costs, takeover defence and undervaluation）. Then, we evaluate the shareholder wealth by measuring the offered premiums and the CAAR （cumulative average abnormal return）. Finally, we analyse the impact of public to private to the wealth shareholder. The main sources for firms from going private are incentive realignment, free cash flow （mostly for Asia）, the economy of cost transaction and undervaluation. Furthermore, taxation benefit is a source of wealth effects for Asia and family blockholder （for the control hypothesis） is significant for Europe. Premiums and CAAR are the most important for the USA and Asia. The main observation that we have made is that Asia gets the same behavior as the USA.     

外包物流服务水平监督下的效率工资激励机制

针对如何提高第三方物流服务水平的问题,建立了物流服务水平监督下的效率工资激励机制,分析了监督程度与效率工资的关系,研究了外生变量对发包方最优监督程度和最优效率工资的影响,为促进第三方物流服务商提高服务水平提供了一种新思路.     

Service Recovery Readiness in Australian Hospitality and Leisure Operations

ABSTRACT

Hospitality and leisure operations across Australia have experienced phenomenal growth over the past few decades. This growth can be attributed to globalisation, deregulation, increased household disposable income, and technological advancements. As organisations continue to strive for a competitive edge, increased attention is given to consistency and reliability of service delivery. However, given the significant human element in the production and consumption of services, mistakes are inevitable (albeit not intentional). Service recovery is therefore a central ingredient in maintaining quality of service delivery. It facilitates customer satisfaction, increases loyalty and repeat patronage, and fosters positive word-of-mouth recommendation. The present paper develops an integrated model of the key concepts of service delivery-illustrating the importance of the relationships among service quality, empowerment, and service recovery. To obtain a better understanding of the importance that organisations place on service recovery, an exploratory study is presented. This consisted of interviews and questionnaires across selected hospitality and leisure operators in Australia. The findings show that service recovery is viewed as an important component of business practices. However, there are noticeable gaps-particularly in relation to organisational readirecovery.     

民办教育税收问题探讨

民办教育的税收待遇应综合考虑其公益性、营利性、非营利性而定。我国民办教育存在的税收问题有:民办教育与公办教育税收待遇差别较大、民办教育税收政策营利性与非营利性不分等。应从完善教育法制、对税收政策进行营利性与非营利性区分、加强教育税收管理等方面进行完善。     

振兴东北经济的理性思考

振兴东北老工业基地,天时、地利、人和三者缺一不可,目前东北基本具备这些条件。要建立一个高效的服务型政府,要有明确的发展思路,要有自力更生、艰苦奋斗、开拓进取的真抓实干精神,要建立选用人才、留住人才、吸引人才的机制,要有大力发展民营等非国有经济的具体措施,要实现城乡经济统一规划协调发展,实现东北经济可持续发展,早日进入良性循环发展轨道。     

浙江民营企业实现二次飞跃需要六大转型

当前民营企业在发展过程中,既面临前所未有的历史性机遇,又充满了各种挑战。浙江民营企业为实现二次飞跃,必须避生产要素不足之短,扬体制、机制、资本、市场等方面优势之长,从体制、产业结构、经济增长方式、发展路径、经营方式、市场形态等方面实现转型。     

加入WTO对我国房地产业的影响及应对策略

房地产业作为我国新一轮经济增长点，加入WTO对其直接或间接的影响是不容忽视的，分析我国加入WTO后对我国房地产业的影响，针对目前我国房地产业中存在的问题提出应对策略。     

“小汽车家庭化”与宏观交通决策

我国部分城市和沿海发达地区已经进入“小汽车家庭化”的阶段。家庭对私人小汽车的需求极大地推动了我国汽车工业及其相关产业链的发展,但也带来了一系列严重的交通问题。根据对国外不同城市交通发展模式的分析,结合我国的具体国情,我国的宏观交通决策仍应坚持公共交通为主导,适度鼓励发展节能环保的微型汽车,对私人小汽车的使用方式进行引导,同时通过城市道路系统的改造和建立先进的交通管理系统,应对“小汽车家庭化”带来的挑战。