物流是实现客户服务的管理活动

对传统储运业的概念、资产等关键问题发表了见解，提出了物流是整合从应链一体化，实现客户服务的管理活动。商流与物流的结合是最有价值的流通形式。     

经济服务化、服务知识化与我国服务业的发展

服务部门在经济结构中占据着统治地位的出现 ,预示着服务经济时代的到来。新技术的广泛运用使得服务业的内部结构出现了分化 ,服务业的增长模式和产业形态的演变正前所未有地依赖于知识和技术的运用。“经济的服务化”和“服务的知识化”将是未来经济发展的两个主要特征 ,服务业的发展也将是未来各国经济发展的重要内容。然而我国服务业的发展还存在不少差距 ,如何采取切实有效的措施促进我国服务业的发展已是当务之急。     

我国小城镇餐饮业的发展状况与对策

我国小城镇餐饮业在近年来发展速度非常快,无论是数量、规模和经济效益上都比较明显,但是在发展过程中也存在一些问题。本文阐述了我国小城镇餐饮业发展现状、特点以及发展过程中存在的问题,并对我国小城镇餐饮产业的战略性发展提出了对策建议。     

技术性贸易壁垒与合格评定程序

随着WTO和贸易自由化的发展，各国的关税水平大幅度降低，以及配额、许可证等非关税措施的逐步取消，大大促进了国际贸易的发展，技术贸易措施在国际贸易中的地位日益重要。合格评定程序是指任何直接或间接用以确定产品是否满足技术法规或标准要求的程序。合格评定程序是企业扩大对外出口、突破技术贸易壁垒的有效措施。     

谈安徽中小企业产业群的建立

本文针对生物工程产业的特点和国家发展政策 ,根据美国风险投资协会等机构的调查 ,阐述风险投资在生物工程领域的发展状况 ,指出风险投资既是生物工程产业发展的重要动力 ,也是我国生物工程产业发展的战略选择。     

Violations of Service Fairness and Legal Ramifications: The Case of the Managed Care Industry

Adapted from Chan's (2000) model depicting success of litigation, this paper argues that with the application of various legislation, health maintenance organizations' (HMOs') violations of service fairness to each group: enrollees, physicians, and hospitals give rise to each group's lawsuits against the HMOs. Various authors (Bowen et al., 1999; Seiders and Berry, 1998) indicate that justice concepts such as distributive, procedural, and interactional justice can be applied to the area of service fairness. The violation of these underlying justice principles with HMOs' service unfairness to enrollees, physicians, and hospitals is examined. A general synopsis of the ethical issues in the managed care industry is provided. The various lawsuits launched by each group: enrollees, physicians, and hospitals together with the key statutes used are discussed. This paper also highlights the provisions and ramifications of the 11 April 2000 landmark agreement that Aetna made with Texas Attorney General John Cornyn to settle the 1998 lawsuit brought against the company. Lastly, the current ethical issues in the managed care industry are further discussed. The value of this paper can be adapted to the study of organizations' service fairness violations in other industries or in the educational, governmental, and not-for-profit sectors both nationally and internationally.     

Supplier relations and management: A survey of Japanese,Japanese-transplant,and U.S. auto plants

This article presents the results of a questionnaire survey sent to a sample of automobile manufacturers in the United States and Japan (including Japanese-managed plants in the United States) during the spring of 1990. The data support observations that Japanese and U.S. practices tend to differ in key areas and Japanese suppliers perform better in dimensions such as quality (defects) and prices (meeting targets, reducing prices over time); and that Japanese-managed auto plants established in the United States have, in general, adopted Japanese practices and receive extremely high levels of quality from Japanese as well as U.S. suppliers. These findings provide evidence that Japanese practices and performance levels are transferable outside Japan and suggest that considerable improvements are possible for U.S. suppliers supplying U.S. auto plants. In addition, the survey indicates that U.S. firms have adopted at least some practices traditionally associated with Japanese firms, apparently reflecting some convergence toward Japanese practices and higher performance levels in supplier management.     

风险投资问题研究

作为高新技术的推进器 ,风险投资在我国的发展相当迅速。然而 ,在发展过程中暴露出了一系列的问题。如何认识和解决这些问题 ,不仅关系到风险投资在我国的进一步发展 ,也直接关系到我国高新技术和产业的发展 ,进而影响中国经济的快速发展。     

超市寄包的法律思考

本文试图对商业流通企业中存在的两种寄存包行为的行为性质进行法律分析,并对此引起的法律责任,产生的法律后果作一理论上的探讨,以求正确界定它们,保护消费者与商业企业的合法权益。     

区域主导产业发展中的地方政府行为研究

地方政府的活动范围应根据市场发挥作用的程度、社会自治的能力加以界定,更好地发挥市场的作用,优化市场经济运行的环境应是政府行为的着眼点。从地方政府官员的意识、赶超愿望、获得新闻界的关注程度等角度探讨地方政府的行为诱导机制,阐明地方政府财政能力、协调能力等方面是导致区域主导产业畸型增长的内因,提出改变地方政府行政模式,是实现地方政府目标与区域主导产业可持续发展的关键所在。