论企业伦理建设中传统思想资源的合理利用——以儒家“诚信”观念为基点的考察

作为所有民族和所有时代都尊崇的核心价值和原则,诚信观念具有超越地域和时代的特性。在构建包括企业诚信在内的企业伦理时,应当而且必须深深植根于中国文化传统,并力求使中国传统的伦理资源经由创造性阐释和转化,而成为一种着眼于制度建设的现代企业文化自觉。当下中国企业诚信重建的路径选择,应当是"内外兼修、德法并重"。只有经此路径,才能真正构建起符合中国国情、具有新的价值共识和特质的企业伦理。     

Impact of Customer Relationship Management on Customer Satisfaction: The Case of a Budget Hotel Chain

Customer Relationship Management (CRM) can bring many benefits to the hotel business, though there are some associated challenges. Such challenges often bring a significant risk of failure, and these risks become more significant in budget hotels. This study considers the changes that have emerged in the last decade as regards customer expectations when staying in budget hotels. We use qualitative approaches to investigate the overlaps between customer expectations and managers’ perceptions of CRM applications. The findings reveal that regardless of all changes, value for money and core products continue to play a critical role in customers’ overall satisfaction with budget hotels.     

对于经济人假设批判的一些思考

本文要旨是对经济学中的经济人假设进行辩护。文章区分了经济人假设的两种含义:自私人和理性人。论证了自私人假设的合理性和适用范围。区分了两种理性:目标理性和手段理性。指出了目标理性的三种含义和手段理性的三种表现:慎行、验行和惯行,指出了三种理性行为各自的适用范围。区分了理性人假设的三种含义、两种关于行为动机和行为方式的弱假设,以及关于行为动机与行为结果关系的强假设,指出在弱假设的基础上再加上竞争假设,就可以得到理性人强假设。     

Perceptions on quality customer service in the hospitality industry in Papua New Guinea: an evaluation

The purpose of this study is to identify any quality customer service gaps in the hospitality industry in Papua New Guinea (PNG) and to test the significant values of each of the necessary variables that make up the component of quality customer service in the hospitality sector. A survey has been done among a group of 197 visitors in hospitality firms. Results revealed that the hospitality industry in PNG had a major service gap in the area of “Personalized Service and Empathy”. This gap includes areas such as serving customers' best interests, never too busy to respond to questions, and understanding of specific needs. The study also identified that the major predictors for overall customer satisfaction were “Tangibles” and “Financial Competence and Reliability”, which had a significant negative effect on customers' satisfaction.     

On Efficient Estimation and Correct Inference in Models with Generated Regressors: a General Approach

Two approaches have been developed for deriving the properties of efficiency and consistency of standard errors of two step estimators of linear models containing current or lagged unobserved expectations of a single variable. One method is based on the derivatives of the likelihood function and information matrix, while the other uses the true covariance matrix of the disturbance vector when unknown parameters or variables are replaced by corresponding estimates. In this paper, the second approach is extended to cases where the structural equation is nonlinear and the model contains expectations of more than one variable or expectations of future variables. The properties of a frequently used estimator to deal with missing observations problems, a model involving a variance as an explanatory variable, and a recently developed estimator for autoregressive moving average models can be easily derived using the results of the paper. Methods for improving the efficiency of two step estimators are outlined.
JEL Classification Number: C13     

2009年我国宏观经济研究的最新进展

中国宏观经济问题一直为世人所关注,尤其是2009年,中国宏观经济面临诸多难题。中国经济学界对我国宏观经济问题进行了深入研究,并取得了丰硕成果,特别是在内外均衡、通货膨胀预期、经济增长路径、经济周期波动、金融危机冲击下的宏观经济走势、宏观财政政策及其效应、宏观货币政策及其效应、资源与环境约束下的可持续发展与宏观政策等问题研究上取得了新进展。     

业绩期望落差与企业“漂绿”行为

针对企业“漂绿”问题屡禁不止的现状,分析了业绩期望落差对企业“漂绿”行为的影响机理,并以2010—2019年A股重污染行业上市公司为样本进行实证检验。研究发现：业绩期望落差会诱发企业“漂绿”行为,且主要表现为对环境实践的选择性披露;而且,业绩期望落差持续的时间越长,其对企业“漂绿”行为的影响越显著。进一步的路径检验表明,业绩期望落差会恶化企业融资约束和加剧管理层短视,进而导致“漂绿”行为。此外,不同类型规制工具对“漂绿”的治理效应存在差异,其中,命令控制型环境规制及本地媒体监督能够抑制业绩期望落差驱动的企业“漂绿”行为,但市场激励型、公众参与型环境规制以及异地媒体监督的治理效应不明显。     

人民币升值预期与国际油价关系的实证研究

文章在回顾国内外研究国际油价与汇率关系的基础上,运用溢出效应模型、协整检验、VEC模型对人民币汇率形成机制改革之后国际油价与人民币升值预期的关系进行了实证分析。结果发现:国际油价与人民币升值预期之间具有长期均衡关系,但仅仅存在国际油价对人民币升值预期的单向传导作用,溢出效应方面也只有国际油价对人民币无本金交割远期交易汇率的单向收益溢出效应与波动溢出效应。从短期看,国际油价上涨会削弱人民币升值预期,而从长期看则会增强人民币升值预期。     

繁荣企业文化是企业发展的战略性举措

文章认为,企业文化建设的好坏与企业兴衰密切相关.文章作者对企业文化建设的内涵及如何加强企业文化建设进行了阐述.     

Optimal rotation with negative discount rates: completing the picture

While the rotation of maximum forest rent (no discounting of revenues and costs) is sometimes discussed conceptually and calculated practically, forest economists have almost invariably focused on optimal rotation with a positive discount rate. Some circumstances, especially related to increasing marginal utility with decreasing availability per head of products, would justify use of a negative discount rate. For a logically complete suite of conditions, a means of identifying optimal rotation with such a rate is needed. Applying the usual formulation for land expectation value then produces a meaningless result. Two approaches seem to give a solution. One uses the first-order conditions for an optimum. Another uses inversion of time perspective to produce sensible-seeming results. However, for cases where the world, or the value of forest production, ends suddenly at an unpredictable time, the optimal rotation is, surprisingly, that of maximum forest rent. Where the cause of negative discount rates is of limited duration before stability or growing affluence is re-established, this “provisional optimum” can be modified responsively.