Purpose: Marketing scholars have joined managers in recognizing the significance of design in many domains. Superior design can enhance products, communications, packaging, and retail settings. However, no scholarly research has investigated design effects in a business-to-business (B-to-B) context. This research will explore the impact of design decisions in trade shows, a key component of the B-to-BB-to-B marketing mix. Trade show success depends on attracting attendees to an exhibitor’s booth because buyer preferences and business relationships are formed and nurtured in that space. The design of a booth plays an important role in attracting visitors and providing a positive business atmosphere.
Methodology/approach: The present study draws upon several streams of literature to examine this neglected aspect of B-to-B research. We offer a conceptual framework, followed by an empirical study of trade show attendees. Respondents evaluated various booth prototypes representing different combinations of key design elements via a conjoint-based method.
Findings: Findings suggest that design matters in a B-to-B trade show setting. Our results indicate that specific design elements affect an attendee’s willingness to enter different booths. Our sample displayed a coherent set of preferences for exhibit design features. Finally, we found that some attendee characteristics moderated the effect of design on preferences—notably the theory-driven characteristics of product agenda breadth and CVPA, rather than simple demographics produced these moderating effects.
Research implications: We have shown that the topic of design is relevant for B-to-B researchers. This research has identified meaningful and managerially relevant design preferences. In addition, we constructed a research framework for investigating behavioral responses to trade show booths, including four key design attributes. We empirically examined this framework with an easily reproducible conjoint methodology that may be useful for future research.
Practical implications: Our results provide actionable managerial guidance on the aesthetics of booth design. There is a general preference for closed designs i.e., attendees prefer having an intercept point in the booth where they may gain information. In addition, the closed design signals a higher density of things to see in the booth, while offering a private, safe environment as well as more spatial comfort. Attendees preferred higher amounts of surface decoration. Booths with low decoration tend to be perceived as less complex, and therefore less stimulating.
Originality/value/contribution: We examined long neglected implications of design to B-to-B marketing and investigated a key determinant of trade show performance. We believe this study has relevance to both scholars and practitioners while setting a roadmap for future research. 相似文献
As early as June 29,2006,Zaragoza World Expo welcomed a new participant-China,the first ever developing country that will host for Shanghai 2010 exhibition.It has been almost two years since China's official announcement for its participation,and the 2008 Zaragoza World Expo is approaching with only several ten days to countdown.Is China ready for the crucial show in Spain? 相似文献
This article examined the relationship between managerial responsibilities for important trade show tasks and the marketing performance of exhibiting firms. Drawing theoretical insights from the functionalist perspective of managerial roles and organizational role theory, this article proposed and validated theory based, multiple, task-managerial responsibility linkages using a large international b2b trade show as a context. The empirical results indicated that the marketing performance of exhibiting firms was enhanced when (a) middle managers were assigned the trade show objective setting task, (b) lower and middle managers were involved in the trade show selection decision and (c) lower managers executed the booth management task. The paper concluded by discussing the theoretical and practical implications of these findings. 相似文献
