The effects of strategic and market complementarity on acquisition performance: evidence from the U.S. commercial banking industry, 1989–2001

Most traditional research on mergers and acquisitions tends to focus on the role of similarity in explaining acquisition performance. While scholars have recently begun to examine acquisition complementarity, there is still little evidence concerning how complementarity influences acquisition performance. Further, previous research has not drawn the connections between related contexts and the potential benefits from complementarity. In this article, we move the study of acquisition complementarity forward by investigating the effects of strategic and market complementarity on acquisition performance in the context of related horizontal acquisitions. We also propose that two key attributes of acquirers—strategic focus and out‐of‐market acquisition experience—will moderate this relationship. We investigate our research questions in the context of all 2,204 acquisitions made by publicly traded U.S. commercial banks during the 12‐year period from 1989 to 2001. Our findings are generally supportive, suggesting complementarity is an important antecedent of acquisition performance, and raising important issues on the nature of acquisition research in general. Copyright © 2009 John Wiley & Sons, Ltd.     

配送中心服务质量评价指标体系及其模糊综合评价

论述了对配送中心服务质量进行综合评价的必要性;给出了对配送中心服务质量进行综合评价的指标体系;最后提出了一种三层次的模糊综合评价方法。     

Evaluating Board Roles Performance in Adopting Corporate Social Responsibility （CSR） Practices

The purpose of this paper is to evaluate the board roles that make a board effective in the performance of adopting corporate social responsibility （CSR） practices. This paper examines directors＇ perceptions of the three main roles： monitoring, service, and strategic, which provide tools for critically understanding how the board adds the value in moving the organization towards more CSR practices. The stakeholder theory is used to distinguish the influence of the three main roles on the adoption of CSR practices. Primary data were collected for this research by conducting structured questionnaires with a sample of 461 directors from Saudi listed companies for study purpose. The results show that an appropriate mix of directors＇ roles and the development of sound board monitoring and service roles are the most crucial determinants of CSR adoption in Saudi listed companies. As the extant corporate governance and CSR literatures do not provide a clear perspective with contradictory outcomes about board roles in influencing CSR practices, the originality of this research is its contribution by evaluating the directors＇ perceptions of developing a direct relationship between the board roles and the adoption of CSR practices. Furthermore, the use of the stakeholder theory provides additional insights into identifying the most influential board role factors enhancing stakeholders＇ expectations of CSR practices.     

浅谈城市地下工程的测量工作

随着城市地下工程的日益增多,地下工程的测量工作也越来越重要。本文介绍地下工程测量的特点,分析地下工程测量的方法并预计地下工程测量发展的方向。     

基于顾客满意的企业供应链创新设计

重点分析了供应链物流服务与提高顾客满意度的关系，明确了提高顾客满意度的供应链物流服务要素，提出了基于提高顾客满意度的企业供应链设计思路，并给出了基于供应链物流服务的企业利益创造模型。     

服务属性重要性程度差异的实证研究

各类服务属性对顾客满意感的影响有明显差异。本研究以上海市三家三级甲等医院的医疗服务为对象,采用因子分析及多元线性回归方法进行实证研究。研究发现在给定环境条件下,不同服务属性在服务质量管理中的重要性程度存在着差异。     

Personality and the creativity of frontline service employees: linear and curvilinear effects

Abstract

Previous studies have investigated the relationship between the Five-Factor model of personality and creativity. As this model has been criticised for providing a limited account of an individual’s personality, this study considers additional personality traits that have recently been investigated in the literature as determinants of employee behaviour. Moreover, we also contribute to the existing body of literature by conducting this study in a service setting, for which we predict personality traits will exert differentiated effects on creativity when compared to other settings. Finally, while past research has focused on linear effects, this study examines the existence of non-linear effects between personality and creativity. The results indicate that personality traits apart from the Five-Factor model have an impact on creativity and that the effects of several personality traits on the creativity of frontline service employees differ from those obtained in other settings. Lastly, the findings also show that five of the personality traits have non-linear effects on creativity, and this may be a stimulus for a new stream of research in the human resources literature.     

我国现代物流服务模式及其最新发展前景浅析——物流网络服务模式

服务在任何社会中都处于经济活动中心的位置,是推动经济一体化的重要力量。而同一种服务采用不同的服务提供模式给服务对象带来的效益却有很大区别。因此,人们在关注服务内容的同时也增加了对服务模式的重视。文中分析了我国现代物流不同发展阶段的服务模式,并阐述了各种服务模式对服务效果的影响,在此基础上提出了一种新的物流服务模式——物流网络服务模式,进而介绍了物流网络服务模式的特点及优势,并为未来物流服务提供方式指明了方向。     

旅游服务供应链形成动因及其模式演进

首先从旅游产品和服务及其需求两个角度归纳出旅游服务供应链的特点,从客户、经济和环境价值三方面剖析了旅游服务供应链的形成动因,探究了电子商务对其深远影响。在此基础上,探讨了传统旅游服务供应链模式和基于B2C电子商务旅游服务供应链多元化结构模式的构建,对旅游服务供应链的演进过程进行了全面总结,完善了旅游服务供应链的架构。     

连锁经营超市的物流服务能力及服务质量研究

分析研究了连锁经营超市物流服务能力及其物流服务质量关系和作用机制的问题,对连锁经营超市物流服务能力和服务质量的组成因素进行了分析,最后从物流作业系统总体要素选择、过程要素选择和支持性要索选择三个方面进行了方案设计,旨在提升连锁经营超市的物流服务能力和物流服务质量.