客户关系管理与呼叫中心的结合

客户关系管理(CRM)是企业的一种经营策略、管理理念,在实践上就表现为一套软件和技术的使用,呼叫中心作为实现CRM的信息技术支撑,在CRM战略中扮演着越来越重要的角色,文章针对两者的关系和技术上的运用进行讨论,提出了基于CRM的呼叫中心是未来的发展趋势。     

重心定理在进度控制中的运用

该文主要讲述重心定理的含义以及在进度控制中如何运用它来解决两个平行工序顺序化的问题，并用一个例子说明其步骤，最后给出三条结论。     

企业物流中心规划方法研究

针对企业物流中心规划的难题,提出了五阶段的物流中心规划方法,即筹划准备阶段、总体规划阶段、方案评估阶段、详细设计阶段和实施阶段,并对每个阶段具体的工作步骤和过程模型进行了阐述。该方法对企业物流中心规划问题提供了一个科学、系统的解决框架。     

Research on Firm Size, Firm Performance and Internal Auditing Modes——Based on Listed Manufacturing Companies of China

This paper is based on the samples of listed manufacturing companies of China, taking the financial performance as criterion, and then does research on the firm performance with different internal auditing modes, using Cross-sectional data to analyze the distribution of internal auditing modes and the characteristics of the firm performance. The conclusion is that setting up internal auditing is good for the development of companies, but the function of internal auditing has not been widelv fulfilled.     

Unlocking the potential of advanced manufacturing technologies

This research examines whether investments in advanced manufacturing technologies (AMTs) such as flexible manufacturing systems (FMS), computer aided design (CAD), computer aided manufacturing (CAM), robotics, etc., are more likely to lead to improved performance if they are supported by improvements in the manufacturing infrastructure of the company. This question is evaluated using data gathered from 202 manufacturing plants chosen from industries generally considered to have relatively high investments in technology.Multiple item scales are developed and adapted from sources in the literature to measure investments in technology, infrastructure, and the performance of the plant. Evidence supporting the reliability and validity of these scales is provided. Hierarchical regression is used to analyze the relationship between technology, infrastructure, and performance. The results suggest that there is an important interaction between the adoption of advanced manufacturing technologies and investments in infrastructure. Firms that invest in both AMTs and infrastructure perform better than firms which only invest in one or the other. Separate analyses on sub-samples of firms with the highest and lowest investments in AMTs show that infrastructural investments have a stronger relationship with performance in the high investment group. Thus, the data indicate that infrastructural investments provide a key to unlocking the potential of advanced manufacturing technologies.     

集成本模型、AHP和模糊综合评判于一体的物流中心选址方法

首先建立评价指标体系，对费用指标通过成本模型的遗传算法求解，得出费用可行解，然后利用AHP计算指标体系中其他各项指标权重，综合考虑其他相关指标建立模糊综合评价体系对可行方案进行排序，得到最优方案。     

浅论制造业供应链质量管理

从质量链管理产生的背景出发，提出制造业企业应由重视产品质量和服务质量，进一步提升为重视和改进整个经营管理的质量，追求卓越的供应链质量管理观念。     

建立ERP人才培养体系

目前国内企业信息化的资源管理系统,以ERP软件的应用为主。但就我国目前实施ERP的现状来看,人才尤其是复合型、应用型人才缺乏,对信息化方案实施的影响不可忽视。本文论述高校和ERP厂商合作,共建高校ERP实验中心,培养ERP人才,是最终建立ERP人才培养体系的有效途径。     

基于电子商务的物流配送中心特征研究

电子商务作为一种新的商务运作方式，对于物流配送中心的运作、管理、信息传递等正产生着重大的影响，本文在阐述配送中心作用的基础之上，探讨了电子商务时代配送中心独有的特征。分析了我国配送中心当前存在的问题，对配送中心的建设提出相应的对策意见：     

河北省主导产业竞争力评析

本文利用第一次全国经济普查资料,对河北省制造业中的钢铁、装备制造、石化、医药、建材、食品、纺织服装等主导产业的竞争力进行了评价和分析。