Strategic responses by European airlines to the Covid-19 pandemic: A soft landing or a turbulent ride?

The coronavirus (COVID-19) pandemic has dramatically affected the aviation industry. This paper investigates how 20 European airlines communicated their crisis messages during the pandemic by employing Situational Crisis Communication Theory (SCCT) to airline responses. This qualitative study consisting of a systematic review and content analysis, examined 7237 messages from social media channels and press releases posted between December 1, 2019, and May 25, 2020, when the crisis unfolded worldwide. The results indicate that the airlines primarily emphasized instructing and adjusting crisis communication strategies. Further, Twitter replaced Facebook as the primary communication channel. This study provides insights on how airlines can and should communicate crisis-related messages amidst a severe pandemic. The study concludes with the implications of these findings and recommendations for airline stakeholders moving forward.     

A multivariate neural forecasting modeling for air transport – Preprocessed by decomposition: A Brazilian application

An artificial neural forecasting model is developed for air transport passenger analysis. It uses a preprocessing method that decomposes information to reveal relevant features from the data. It is found that neural processing outperforms the traditional econometric approach and offers generalization on time series behavior, even where there are only small samples.     

Drivers and barriers to online airline ticket purchasing

Although online sales of airline tickets are growing, many travellers are still reluctant to use the web as a purchase channel. Given the cost advantages of online sales for airlines, it is useful for them to know the main drivers and barriers affecting the use of the Internet to purchase tickets. This study analyses the influence of risk, perceived usefulness and perceived ease of use on the airline ticket online purchase intention. The results of a survey show that perceived purchase risk and perceived usefulness exercise a direct influence on airline ticket purchasing intentions, while perceived ease of use has an indirect influence through perceived usefulness. Psychological risk, performance risk and privacy risk are the predominant perceived risk dimensions in airline tickets purchase, whereas social risk and time loss risk are negligible.     

铁路客运合同立法研究

铁路客运合同立法直接关系到铁路承运人与旅客之间的权利义务,是铁路立法的重要内容。探讨铁路客运合同的性质和特征、铁路旅客车票的法律属性、铁路客运合同的成立与生效以及铁路承运人的安全保障义务和列车晚点责任等热点问题,以供铁路立法参考。     

我国动车组列车供餐方式的思考

根据旅客评价,分析现行动车组供餐存在的主要问题,结合国外铁路列车供餐经验,探讨我国铁路如何推进动车组供餐。     

Investigating the effects of service recovery quality elements on passengers' behavioral intention

This study intends to analyze how the elements of restoring the quality of airline service influences the airline image, recovery satisfaction, and behavioral intentions of airline passengers. For this testing, a survey was conducted on passengers with an experience of dissatisfaction of airline services. A total of 240 responses were analyzed by using structural equation modeling. The results revealed that among the recovery quality elements, promptness had a positive influence the image of the airline. Additionally, a recovered image of the airline had a positive influence on the recovery satisfaction and behavioral intention. The findings of this study may improve our understanding of consumer responses to the airline company's efforts to recover service failure.     

Connecting African urban areas: airline networks and intra-Sub-Saharan trade

Despite efforts to enhance the efficiency of the African air transportation sector through such actions the Yamoussoukro Decision, African represents less than 2% of the world’s air passenger kilometers. This is despite the fact that air transportation can act as a means of transporting traded goods directly (including the individuals that are the “product” of tourism) and provide complementary services of labor mobility for those engaged in the production of more bulky goods that are shipped by land and maritime modes. We examine the network of intra-Sub-Saharan African airline connections to highlight the differential access enjoyed by the region’s largest cities. Second, we develop a quantitative framework linking the availability of air connections to the main international trade flows in sub-Sahara Africa. Our findings suggest that, although there is a positive link between air transportation and economic development in Africa, the multilateral efforts at reducing institutional impediments to more open aviation markets have not produced significant results.     

Short-term forecasting of air passenger by using hybrid seasonal decomposition and least squares support vector regression approaches

In this study, two hybrid approaches based on seasonal decomposition and least squares support vector regression (LSSVR) model are proposed for short-term forecasting of air passenger. In the formulation of the proposed hybrid approaches, the air passenger time series is first decomposed into three components: trend-cycle component, seasonal factor and irregular component. Then the LSSVR model is used to predict the components independently and these prediction results of the components are combined as an aggregated output. Empirical analysis shows that the proposed hybrid approaches are better than other time series models, indicating that they are promising tools to predict complex time series with high volatility and irregularity.     

Estimating willingness to pay air passenger duty

Carbon taxation on air travellers is widely considered an effective way of offsetting environmental externalities and adjusting tourist flows. Despite the popularity of carbon taxation, research investigating travellers’ willingness to pay (WTP) such taxes remains scant. Using the air passenger duty (APD) levied by the UK government, this study estimates UK outbound travellers’ WTP and further derives the demand curves under six trip scenarios. The contingent valuation method is used to elicit the travellers’ WTP based on an online questionnaire survey. Comparative analysis and hierarchical linear modelling reveal that first, travellers are willing to pay more APD for business class and long-haul trips, and second, all of the demand curves are downward sloping with increasing elasticities.     

Airline alliances: Mobilizing network resources

Airline alliances represent examples of resource utilization across a network. This paper examines the need to distinguish between access to and mobilization of the resources held by allies. An ordinary least squares regression was applied to a sample from the Top International Airlines database. Our findings show that mobilization of the destinations of the partner companies through codeshare alliances has a positive and significant influence on the performance of airlines. Moreover, they suggest that the development of network resources mobilizing capability in increasingly dynamic and global environments will only generate an important source of competitive advantage when acted upon.