A service governance mechanism based on process mining for cloud-based applications

ABSTRACT

With the widely use of cloud computing in enterprise information systems, service governance becomes critical for an enterprise to adapt to a changing business environment. In order to provide a dynamic strategy for continuous service governance, in this paper a comprehensive service analysis solution is proposed to address both design time and run-time requirements for cloud applications. First, a process-centric Semantic Scene Model is composed to combines static business requirements with dynamic execution information. Then service analysis is conducted referring both to the business process mining results from event logs and the Semantic Scene Model given by business model designers. Service governance strategies are generated from the service analysis results and are performed to qualitatively classify the Quality of Service (QoS) of the services. Finally the approach is verified with a transportation logistics service application in a cloud platform. The result shows that our method can get continuous service governance through combining business processes with run-time service analysis.     

浅议虚拟货币需要管制

虚拟货币随着互联网的高速发展而日显其重要性。以交流型论坛管理员、单向服务提供商为代表的相关网络经营管理者是其发行者,但并不能有效控制其发行数量。由此虚拟货币在虚拟世界中产生的问题可能对现实金融秩序发生影响,尤其体现在单向服务提供商所发行的虚拟货币上。所以目前应当着重对此类货币从发行、流通、回笼等方面进行管制。     

专业服务业跨国公司全球资源的利用研究

专业服务业是一个比较特殊的服务领域,它具有许多特殊的性质。本文试图从全球资源利用的角度对专业服务业跨国公司进行探讨,分析专业服务企业资源特性,并针对专业服务业跨国公司的全球经营优势,对其全球资源利用进行研究。     

抵制日货问题的政治经济学思考

从抵制日货的原因、利弊和困境方面看,抵制日货不能走形而上学“非此即彼”的极端,只能是“有理、有利、有节和有度”的有限抵制,而且要刚柔相济有张有弛,并突出对日交流和中日友好的善意。就事论事抵制“问题日货”,合情合理合法,但要光明磊落理直气壮且减少其负效应,则需倡导“民意”嬗变:支持国货,抵制劣货。     

基于委托代理的供应链质量管理激励策略

利用委托代理模型建立了供应链质量管理的激励模型，从购买商对供应商质量管理监管的角度出发，探讨了不同风险态度下最优激励合约的设计问题，求出了模型的最优解并进一步讨论其影响因素。最后，拓展分析了声誉激励的效果，为寻求有效的供应链质量管理提供理论依据。     

质量管理成熟度研究

如何切实提高企业质量管理成熟度是企业面临的严峻问题，同时，也是关系到认证机构和认证咨询机构如何为企业提供增值服务的问题。文章从五个方面阐述和探讨了有效提高企业管理成熟度的方法。     

Understanding relationship quality and online purchase intention in e-tourism: A qualitative application

This study explores the formation of relationship quality and online purchase intention in the service context of tourism, and a model is also introduced. This study tries to conceptualize a model based on a mediating mechanism of relationship quality that may be applied to understand online purchase intention in tourism. Learning the critical role of relationship quality in e-tourism can guide tour service providers to design different strategies for different online customers, and consequently achieve high customer online purchase to tourist service and product. In the proposed model of this study, the perceived incentive, perceived service quality, perceived ease of purchasing and perceived usefulness influence customer online purchase intention indirectly via the mediation of relationship quality. Additionally, five propositions are derived accordingly based on the proposed model and literature review. Finally, discussion, limitation and future research are also provided.     

连锁便利店物流服务质量体系构建的研究

连锁便利店的物流运作是汇集连锁门店的订货信息进行采购,从供货商手中接受多品种的大量商品,并按众多门店的要求,进行小批量、多批次、高频度、高效率、低成本的物流配送服务,因此物流服务质量成为了连锁便利店发展遇到的难题。本文立足连锁便利店物流服务质量体系的构建,阐述连锁便利店物流服务质量定位的方法,对其物流服务质量体系要素进行选择,根据连锁便利店的物流过程对过程性要素进行展开,确定物流服务质量控制的关键要素。     

Does bureaucracy kill individual initiative? The impact of structure on organizational citizenship behavior in the hospitality industry

In their quest for improved service quality, hospitality organizations face a paradox. Standardization and centralization are generally perceived as essential to maintaining high service standards. These bureaucratic mechanisms, however, are suspected to have a negative impact on spontaneous “organizational citizenship” behaviors, which are equally essential for flawless service delivery. Empirical results from the Swiss hotel industry suggest that “helping” behavior is more widespread than “voice” behavior among hotel employees. The results also provide support for the hypothesis that “helping” and “voice” behaviors are negatively affected by a centralized organization structure. Theoretical and practical implications of these results are discussed.     

乳品企业的质量管理和标准化建设

文章从乳品企业原料奶的生产管理、相关人员的严格培训等方面评述了乳品企业在质量管理和标准化建设中存在的问题；建议引入独立监管机制，加强原料奶的生产、人员管理，完善标准化建设和企业的质量管理。